2/10 (非常に不満)
Anthony、Crompond
家族旅行
2025 年 11 月 11 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Many things, so many i probably will forget some when i list them,
1st Host never sent check in instructions
#2 becuse there was no check in instruction it took the very helpful security stay almost an hour to figure everything out, host never responded to text or phone calls from myself and security
#3 The air-conditioner in the living room area didn't work
#4 Stove didn't work
#5 No Hot water in the shower entire stay
#5 Television in large bedroom did not work
#6 There was a large bedding comforter in the closet that smelled awful, i had to put it out, because it started to srink up my clothing
The host eventually responded after 24hrs, the maintenance staff and security were very helpful without any assistance from host, maintenance finally figured out, the problem with the stove on the second day, a man came the 2nd day to repair the clothes washing machine which personally did care about, but he repaired the air-conditioner, he also removed the nasty blanket that was originally in the closet, we lived the entire time without hot water and the television not working in the large bedroom. I realized i booked through you expedia, but it went through vrbo, this was my first and last experience with vrbo, because at check in the were as helpless as i was, once again thank God for the security staff and maintenance staff of this building, this was the worst booking i have ever done, id appreciate some compansation, ive booked with you guys many times, there is no more
Anthony
2025 年 11 月に 3 泊滞在