「I stayed at Excellence Punta Cana and was disappointed with how my request was handled. I left five days early and asked for a refund only for the five nights I did not use, not for my entire stay. After multiple attempts to contact the resort, I was told it would not approve a refund for those unused nights.
I understand that reservations have policies, but I wish the resort had been more willing to consider a partial refund. This experience left me disappointed, and I would think carefully...
「Overall, we enjoyed our stay very much.
However, there were a few issues we’d like to share as feedback.
We had previously arranged a surprise for our anniversary, but communication stopped and it was never carried out.
Also, towels were not replenished despite our request.
On our last morning, we also found a very large cockroach in the bathroom.
We understand this may happen in tropical areas, but we wanted to inform you.
We hope this feedback helps improve future guests’ experiences.」
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