「Given that this is an Excellence, and more expensive than other resorts, I expected a higher quality resort. We have friends that have been there multiple times and told us that it is very run down right now. Upon talking with others that we met, they had the same conception. There is construction going on, so the restaurants were moved from the beach/pool area. I would have liked more outside dining access. The only restaurant at the beach was always busy so we had to wait, and the pool...
「This was one of the best relaxing and enjoyable vacations. The resort was perfect for a well-balanced time in a beautiful location. The staff were professional and attentive and the rooms and overall facility was well maintained and clean. The ocean view from my room was magnificent. I look forward to returning.」
「The premises were immaculate and stunning. The staff were friendly and entertaining. I had fun participating in the aqua aerobics and tie dye with Kymani aka Fresh. Also, if you get the chance, do the hydrotherapy. It’s a unique and great experience. After hydrotherapy, I got a massage which was very relaxing. Nina was very professional and made me comfortable. And can’t forget about the delicious food! Be sure to make reservations for the Hibachi restaurant and get your coffees and desserts at...
「Overall, we enjoyed our stay very much.
However, there were a few issues we’d like to share as feedback.
We had previously arranged a surprise for our anniversary, but communication stopped and it was never carried out.
Also, towels were not replenished despite our request.
On our last morning, we also found a very large cockroach in the bathroom.
We understand this may happen in tropical areas, but we wanted to inform you.
We hope this feedback helps improve future guests’ experiences.」
「Grupo de entretenimiento Soleda, Javier, Xavier, Keury, Domingo excelente. Los shows, las artesanias, los juegos en la piscina. Yo quede encantada con todo a pesar de ser temporada baja. Los restaurantes 20/10, el bartender Roney y Wilson. En terminos generales no hay palabras suficientes para explicar como nos recibieron y lo bello que es el hotel. Ya estoy buscando fecha para regresar.」
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