The apartment looks nice and cosy, but when we settled in we noticed that the floors were very dirty, there was dust all around, and also the pillows were stained, which was rather disgusting.
The toilet seat was unsteady and loose, it felt quite unsafe to sit on and there wasn't enough toilet paper.
Towels provided were very small and there was only one tiny handtowel in the bathroom for three people, and nothing in the kitchen to use when doing the dishes for example.
Small things overall, but very necessary when staying in an apartment.
Customer service at Venus Apartments was excellent!