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Reviews of Smartflats City - Grand Sablon

3.5 out of 5
Smartflats City - Grand Sablon
Rue Lebeau 79, Brussels

Reviews

6.6
Rating 10 - Excellent. 6 out of 38 reviews" "
Rating 8 - Good. 14 out of 38 reviews" "
Rating 6 - Okay. 6 out of 38 reviews" "
Rating 4 - Poor. 6 out of 38 reviews" "
Rating 2 - Terrible. 6 out of 38 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

April

Stayed 2 nights in Mar 2023

4/10 Poor

Rigoberto

Traveled with family
Disliked: Amenities
Great location. No internet at all and hot water just for a 1 minute shower.
Response from Julia from Grand Sablon Residence on Dec 23, 2022
Dear Rigoberto,Thank you for the time taken to share your review with us.While we are pleased that you appreciated our location, we are sorry that your recent stay at our residence did not meet all your expectations. We regret that you did not inform us of the issues with the WIFI or the hot water. Our 24-hour digital reception is available by email, phone or WhatsApp, please do not hesitate to contact us at any time so that we may take action.We hope that we have the pleasure of welcoming you again.Kind regards,Julia from Grand Sablon Residence

2/10 Terrible

ALJA, New York City

Business traveler
Disliked: Cleanliness
The customer service couldn't be worse. Check in was fine, but arriving at the room one of the beds (the sofa bed) had no sheets, pillows or blankets. 2 work colleagues traveling we needed two beds as advertised. I called a half hour after check in and was told someone would bring them (after having to send a picture: weird). I called 1.5 hours later to confirm and was assured again. No one ever came. Later that night my colleague found alternate accommodation. The next day Smartflats would not own the situation at all, ignored the fact the person on the phone promised the sheets and basically said it was my fault for not letting them know in advance that i needed both beds so cannot do anything to compensate me or my colleague for the great trouble. Luckily we had an alternative but the customer service at Smartflats is atrocious.
Stayed 1 night in Nov 2022
Response from Julia from Grand Sablon Residence on Nov 15, 2022
Dear Alja.Thank you for taking the time to review your experience with us.We are very sorry your experience wasn't completely satisfying and ask you to please accept our apologies for any misunderstanding.However, we do ask guests to specify the need for the sofa bed as it isn't automatically prepared and requires 24 hours to organize this.Please be assured we value your feedback which assists us in reviewing and where necessary improving our services.We hope to have the opportunity to see you again for an improved experience.Best regards,Julia from Grand Sablon Residence

10/10 Excellent

Jared

Stayed 1 night in Jul 2022

4/10 Poor

gabriel

Traveled with partner
Liked: Amenities
The property management didn’t picked the phone when I wanted to communicate with them. When I texted them to asked for an short extension for checkout, they offer me to pay 50 euros to checkout at 2 pm or 100 to leave at 5pm. We left the suitcase at the train station for 6 euros. The water heater didn’t work well at night and the unit heater was not working that well. There were mold in the shower, the bathroom was very cold. The property is charming but looks better in pictures. It is centrally located but we will not recommend this place, we stayed before in better places in Brussels paying less and receiving better services.
Stayed 3 nights in Dec 2021

6/10 Okay

leonid

Stayed 5 nights in Sep 2019

4/10 Poor

Kay

Disliked: Property conditions & facilities, room comfort
Sub standard but nice location
Condition of the flat was sub standard. Also no soap or shower gel, no shampoo. Hot and noisy (street) in the summer. My room was up 3 double flights of very narrow stairs. Not my cup of tea
Stayed 2 nights in Jun 2019

8/10 Good

Paul, Seattle, WA

Liked: Cleanliness, property conditions & facilities, room comfort
Misleading photo at reservation (we did not get the room that was in the picture). TV and WiFi were not working on arrival and it took until the next day to get them fixed. Otherwise, a spacious and hip and comfortable place in a nice neighborhood. Would be excellent if not for the stated flaws.
Stayed 4 nights in Jul 2018
Response from Smartflats on Aug 3, 2018
Thank you for taking the time to share your experience. It really helps us to improve our services and our Smartflats. I am glad to see that despite the problems you may have faced, you still enjoyed your stay. I hope to welcome you back soon at Smartflats. Feel free to contact us so we can find the Smartflats that will best suits your needs (we have many residences in Brussels, Liège and Antwerp, so there is plenty of choice!).

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great flat in central location, a bit noisy though
I stayed here for three nights for a business trip, and the apartment was excellent for this purpose. It is a good-sized, modern flat, very centrally located, with restaurants, bars and bakeries all around. I liked the fact that I could check myself in and enter the flat with a code instead of waiting for reception. The flat itself is quite modern and comfortable with all amenities provided. Be aware that there is no lift in the building and the stairs to the flat are very narrow and steep. It is a bit of a balance act to carry your luggage upstairs... The one other factor one should be aware of is that the location is quite noisy - it is located right at the junction of a fairly busy road and the traffic goes on most of the night. Coming from London, I am used to traffic noise but it is definitely something I noticed. The walls in the building are also a bit thin: I could hear the neighbours coming home at night. If you are a light sleeper, this might not be for you.
Stayed 3 nights in May 2018

6/10 Okay

Jessica

Liked: Room comfort
Disliked: Staff & service
not a happy customer
Myself and my boyfriend stayed in the top flat in Sablon. We knew there would be stairs but there was so many, we did not realise and it was so hard to carry up our luggage. It was like a workout everytime we climbed them. We were told someone would clean the flat ONCE during our stay, nobody came at all. We had to re-use bath towels after hand washing them, buy our own toilet roll as we ran out and take our rubbish to a public bin as we didn't want to leave the flat untidy when we left after 5 days. The tap in the bathroom was full of dried in toothpaste and same with the wall behind. The kitchen table was also full of stains. The TV did not work when we first arrived but luckily, a technician came the following day to fix that. I would not stay here again.
Stayed 4 nights in Nov 2017
Response from Tatiane, Quality Manager on Jan 10, 2018
Hello Jessica, There is indeed a lot of stairs, as it is the case in most ancient building in this neighborhood. I hope you found the view on the Sablon from the top floor worth the effort. We clean after your stay or if you stay longer than 5 days, then we will clean once a week. Since your stay was 5 days, this is not our procedure to do a cleaning. You can always ask for one though. Thank you for taking out the trash, note that we do take care of this after your stay. I'll have our field team check the tap but I think it is most probably limestone stains and not toothpaste. I am sorry that your were disappointed with your stay and I would be happy to welcome you in an other Smartflats residence to provide you with an experience that will best suits your needs. Warm regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2017

4/10 Poor

Disappointed , Colorado Springs

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud and Hot
The accommodations of the hotel we're ok. It was placed in a very busy intersection in a loud Square. Our trip was in the middle of the summer and the sun hit the apartment during the day which made it very hard to come home to. There is very little circulation in the apartment which allowed for a sleepless night. Upon sharing this information with Smartflats they took no action.
Stayed 2 nights in Jul 2017
Response from Alizée Quality Department on Jul 11, 2017
Hello, Thank you for your review. The central location of our flat have advantage but also inconveniences, such as in all the hotels located in the same area. Next time feel free to contact us, and we can find together the residence that will suits all your requirement. I hope we can welcome you back soon. Kind regards. - Alizée Quality Department.

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kiu Siang

Liked: Cleanliness
Disliked: Room comfort
convenient location but can get very hot!
Hot and noise from renovation next door and traffic. There's no lift. Beware if you have heavy luggages. Kitchenette is very well equipped.

8/10 Good

Weng Kei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Studio, but no AC
in Brussels for work, wanted to stay near station in a place I could spread out and work.

2/10 Terrible

arata

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Narrow steep entrance. Shower terrible. No TV connection.
Stayed 2 nights in May 2023
Response from Julia from Grand Sablon Residence on May 9, 2023
Dear Arata,Thank you for sharing your feedback.Please accept our apologies for the issues you had in your apartment with the shower and TV, and can assure you that we will ensure these are taken care of as soon as possible.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Best regards,Julia from Grand Sablon Residence

8/10 Good

Severine

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2022
Response from Julia from Grand Sablon Residence on Nov 30, 2022
Chère Severine,Merci pour cette appréciation.Nous sommes heureux que votre expérience ait été bonne dans son ensemble.N'hésitez pas à nous faire part de vos suggestions et pistes d'amélioration.Bien à vous,Julia from Grand Sablon Residence

6/10 Okay

roger

Traveled with partner
Disliked: Cleanliness, amenities
Hébergement avec un minimum d entretien : prise sans cache, pas gel douche sur son support, coussins inexistants par rapport à la photo, pas de balai, nettoyage au minimum dans les sanitaires, nettoyage du WC à minima, pas de savon, carreaux jamais faits très sales, 2 fourchettes pour 4, peu de vaisselle, rien d affiché sur le tri. En conclusion. Bien situé ménage délégué et non suivi, dommage
Stayed 2 nights in Apr 2022

10/10 Excellent

Husson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
très bien placé, très agréable, confortable.... au top!
Stayed 2 nights in Oct 2021

8/10 Good

Anne

Business traveler
Liked: Cleanliness
Bra läge, många trappor
Mycket bra läge, fantastisk utsikt. Men lite svårtillgänglig med smala höga trappor. Jag hade lite för stor och tung resväska för fyra våningar. Inget för någon som har svårt att gå eller ont i knäna. Underbart läge och trevlig studio för övriga.
Stayed 8 nights in Oct 2021

2/10 Terrible

Nicole

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 6 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
au quatrième étage sans ascenseur juste pas possible avec deux valises nous ne reprendrons plus de location d'appartement juste à préciser; PAS DE TABLE DE NUIT NI LAMPE DE CHEVET DES DEUX COTES DU LIT SINON APPARTEMENT PROPRE ET LUMINEUX
Stayed 3 nights in May 2019

8/10 Good

Leif

Liked: Cleanliness
Stayed 5 nights in May 2019

2/10 Terrible

María del mar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamento a evitar
No tiene ascensor y las escaleras son muy estrechas y altas, es muy incómodo subir y bajar y más si vas con maletas. El mantenimiento del apartamento es pésimo, enchufes arrancados, la tele no funciona, no es posible regular la calefacción. El lavavajillas estaba sucio y al abrirlo salió un hedor terrible. Tuvimos que abrir todas las ventanas para que el olor se fuera. El agua caliente de la ducha funciona muy mal y hay que ducharse con agua casi fría. No volveré. Ha sido una mala experiencia
Stayed 2 nights in Nov 2018
Response from Smartflats team on Nov 21, 2018
Hello Maria we are sorry for the inconveniences you may have encountered. Our team has taken your observations into consideration. We hope you will find an accommodation that will suit you best on your next trip. The smartflats team

10/10 Excellent

Ewout, Rotterdam

Liked: Cleanliness, property conditions & facilities, room comfort
Charmant appartement midden in Brussel
Dit is een charmant appartement midden in het centrum van Brussel, aan een pleintje. 's Avonds wel veel drukte en herrie buiten, maar de ruime deuren sluiten heel goed af. Er is een prima bed, en dan afgescheiden door een wand is er een bedbank, bij de TV. Wifi werkte niet toen ik er was.
Stayed 2 nights in Oct 2018
Response from Sabrina on Oct 24, 2018
Hello Ewout! Thank you for your feedback and sorry for not being able to reply in Dutch. I am glad you appreciated our flat and its central location. I look forward to welcoming you back soon at Smartflats. Regards, the Smartflats team :)

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción
Muy bien hubicado a escasos 5 minutos de la estacion central y metro. No apropiado para personas con movilidad reducida. Si vuelvo a Bruselas será mi primera opción.
Stayed 7 nights in Oct 2018
Response from Smartflats team on Nov 21, 2018
Hola Javier y gracias por esta gran reseña! Nos complace que haya apreciado la ubicación de nuestro apartamento. Esperamos verte pronto en nuestro piso. El equipo de smartflats.

4/10 Poor

ARTUR

Disliked: Staff & service, room comfort
Não recomendo.
A localização do hotel é excelente. Muito boa mesmo. Próximo a diversos pontos turísticos, restaurantes e a uma loja da Godiva. Porém, nossa experiência não foi das melhores. No início, nos deparamos com uma escada íngrime e estreita, realmente muito difícil de subir com malas. O quarto é espaçoso e tem aquecedor (pontos positivos). Contudo, a televisão não funcionava e tivemos problemas com água quente, que acabava rapidamente. Com o frio, era muito difícil não ter água quente. Em relação à limpeza, também não achamos que estivesse na melhor condição possível. Então, de um modo geral, considero minha experiência negativa.
Response from Smartflats on May 26, 2018
Bonjour Arthur, Nous sommes désolé que votre séjour n'ai pas été des plus agréable. Nous avons fait remonter les informations à notre direction. Nous espérons vous revoir chez Smartflats pour expérience plus positive ! :)

6/10 Okay

Francisco, Barcelona

Liked: Staff & service, room comfort
Disliked: Cleanliness
Buena situacion,sin ascensor
El apartamento esta bien y bien situado,no tiene ascensor,las escaleras son estrechas,si llevas varias maletas, complicado, al entrar a las tres de la tarde la limpieza del apartamento no estava hecha y tuvimos que volver mas tarde,al ser un apartamento no nos hicieron la limpieza en toda la semana, o sea que da igual que estes uno,dos,tres dias o una semana entera que no pasaran a limpiarte el apartamento ni camviarte las toallas i si pides toallas son 5 euros mas
Stayed 7 nights in Oct 2017

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Tout s'est très bien déroulé aucuns problèmes un beau 7 nuits passé au Smartflsts.
Response from Tatiane on Jun 13, 2017
Bonjour Gilles, Merci beaucoup pour votre commentaire. Nous espérons pouvoir vous accueillir à nouveau très prochainement :) Cordialement, Tatiane - Responsable Qualité

8/10 Good

jean-francois

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
très bien situé
Séjour dans le cadre du travail. Emplacement : top, chambre et batiment très chouettes. Seul défaut : aucun service disponible (pas de réception, aucun contact humain)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Aksel, Bjæverskov

Liked: Room comfort
Kode til dør virkede ikke da vi kom frem, trappen var meget smal så ældre mennesker med kuffert får en udfordring

8/10 Good

bruno, lyon

Liked: Staff & service, property conditions & facilities, room comfort
Idéal pour un jeune couple
Tout est très bien. Décoration soignée ! Studio très agréable à vivre et design. Attention à l'accès, faut être sportif !

8/10 Good

Anna Maria, metz

Liked: Staff & service, property conditions & facilities, room comfort
le sablon
Etablissement neuf. Livré un peu trop tôt. Les finissions inachevés, odeures de peintures, limails de fer au sol, senseo non purgée,barre pour les cintres inexistant, wifi pas génial... De petits détails à noter pour une prochaine nouveautés, mais insignifiants par rapport au cadre et au service très efficaces. Apparte hôtel dans l'ensemble très bien. Je le conseille fortement.