Bower Ponds

Very nice room and updated bathroom

The hotel is very special and the food, facilities, and presentation are 5-star. We purchased GOLD which is a higher cost for room stay providing a more exclusive experience along with access to a private lounge which was excellent, I however do rate the hotel lower because of the porter services. They were not attentive to guests entering. On too many occasions, we were opening the large doors whilst the porters remained inside (keeping warm) failing to attend to door entry for guests. On the final day, I carried 2 large suitcases down several stairs to my vehicle after waiting for the 2 porters at their station who were on their mobile! You don’t expect inattentive staff at an exclusive ‘5-star’ hotel, which was very surprising. The management of Accor Hotels needs to pay closer attention on the importance of service delivery quality that improve the overall experience for guests.