Boulder Heights Vacations from ￥330,595

Great location. Great staff. Great pool. Rooms are mediocre and outdated.

Lovely property. Beautiful room, so many thoughtful touches from fresh baked bread, snacks, drinks, made to order breakfast. The pool and jacuzzi were also wonderful. I highly recommend staying here!

We chose L'Auberge de Sedona for its reputation for luxury hospitality, but our experience fell far short. Our 1:30 p.m. lunch reservation at Cress couldn't be found, though we were seated. It then took 35 minutes for our server to take our order. By 2:20 p.m. our appetizers arrived, but our drinks had been forgotten until we asked, and no refills were ever offered. The food was good, but the service was not. There was never an apology for the delays, and the server ended the meal by simply asking, "Are we ready for the check?" The food runner, however, was outstanding. We still tipped 15%, but left very disappointed. We also observed nearby tables experiencing similar delays. We had planned to celebrate a birthday with dinner at Cress that evening, but instead chose to dine elsewhere. Beyond the restaurant, our room bathroom wasn't very clean, fixtures were loose, the vent was hanging from the ceiling, and the furniture was noticeably worn. The mandatory valet service ($35/day plus tax) was consistently rude. Our room overlooked a wedding venue with loud music and noise late into the night, despite the resort's emphasis on tranquility. When we raised our concerns, the concierge made no effort to involve management or resolve them. For a luxury resort charging $600+ per night, For a property that positions itself as a luxury destination, the lack of urgency, accountability, cleanliness, and proactive guest recovery was disappointing and we expected much more.

We had a great stay. The staff is fantastic and friendly. The room was very nice and comfortable. The breakfast was really good - plenty of options and a nice vegetarian breakfast burrito. The place itself is in a really good location in town with a great vantage point and view of the redrocks from the balcony and room. Room decor and style of the place really has that southwest and sedona look and feel. Would stay again and definitely recommend staying here.