「Restaurants, room service and delicatessen were closed to prevent corona infections. We were not informed about the closure until check-in. We were unable to go out because of 14 days of self-isolation, and we were forced to live a very inconvenient life. Homepage should be posted on homepage about restaurant closure. Also, cleaning was on Monday, Wednesday, and Friday, but sometimes the bathroom and room were not cleaned at all. We are not happy about cleanliness.」
「Location; perfect. close to freeway (I-275) and major street (M-153 Ford).
Friendliness of staffs; wonderful
Facility; bit old and some inconvenience in function - bathroom, electric outlet, card keys sometimes do not function in a couple of days.
Service; room cleaning on request only.
Not luxurious, but fair to fare. Will use again for sure. 」
「Great value, rooms are nice enough and everything works. The only downside I experienced was that the front desk is frequently not staffed - I was delayed checking in, checking out, and trying to buy drinks in the lobby.」
「We drove 3 hours to get here & needed to use the restroom. When my wife went in the one on the main floor it was flooded. It looks like the men's was flooded too as the floor was all sticky & wet in spots when I went in. The room didn't have a coffee pot so my wife was not a happy camper. We didn't like that the bathroom light automatically came on when you went in during the night when there was a nightlight. 」
"Hotel.com did not introduce the necessity to install the special hotel app “Sonder “ before the booking. It was confusing to me.
Room was good with the wide window view. "
