Bernkastel-Kues Vacations from ￥141,942

A beautiful rooftop area with good food and drinks. Clean rooms with very comfortable beds. Friendly reception staff.

Staff was incredibly rude. Even at the restaurant. Only staff that was amazing were the doormen/bell staff. Such a shame, because it’s a very charming property and in a good location.

The hotel has potential, the hotel itself was clean, and the location was great. Those were the highlights. Unfortunately, the rest of my experience was a letdown, mostly due to a lack of attention to basic details that really matter during a stay. Check-in was quick and easy, so I was optimistic at first. But once I got to the room, I noticed there were no towels. I had to head back down to request them. Then, when I went to take a shower, I realized there was no body soap either. Since it was late, I waited until the next day to ask for it. I left a note in the room, not realizing that housekeeping isn’t done daily. Since no one came in, the soap wasn’t replenished. Later that evening, I stopped by the front desk again and mentioned it. The young woman at the desk indicated that she’d take care of it, but when I returned hours later, the soap still hadn’t been delivered. I ended up going back down a second time to ask again this time, the gentleman at the desk apologized stating that his coworker probably forgot and handed me the soap and lotion, which also hadn't been in the room. Honestly, if certain amenities are offered, they should be there from the start. As a guest, I shouldn’t have to keep going back and forth to the front desk just to get basic essentials like towels or soap. The hotel has potential, but the lack of attention to these small, important details made the stay feel frustrating and incomplete to say the least.

Staff amazing, breakfast great, especially the fluffy scrambled egg, highly recommend everything in this stunning hotel.

It is clean and quite and the service offered was very satisfying.