「it was a very irresponsible service, where I made the booking on 27th October for 11th December, 45 days prior (booking confirmation 133489232195). Since their Head Office didn't forward the booking details to the site. They refused to accept my booking, since they have over sold the rooms.
After showing the evidences, they were trying to offer us a horrible location as an alternative and argued with me that the Credit Card payment was not made by them, whereas it was debited in October...
「Fabulous eco-retreat in the rural wilderness of Sri Lanka. Loved the feel and vibe of this resort. Everyone was super friendly and we came away very relaxed after a two night stay. Unlike anywhere wise we visited on our two week trip. Recommended 」
「we had a lovely time in Galway Heights. We really liked the location in a small rural road close to a hindu temple and small village and in the tea plantations. Breakfast was very nice, and the staff very attentive. The only grievance was the lack of elevator. We would definitely recommend this.」
「AWESOME EXPERIENCE. Everyone - front office, housekeeping, F&B, & the spa - were exceptional with services par excellence. Rishnati qt front desk was OUTSTANDING, along with Nadan. Buffet breakfast and dinner were superb. Very scenic location - interiors are very beautiful. Highly recommended!」
「Our stay at Araliya Green City was amazing. We received a traditional welcome (lighting of Oil lamp, garland) Our room ws sòoooooo spacious. It had 4 washrooms, 3 fire places, 2 massive king size beds, living room, dining room, fully functional kitchen with 5 appliances. Washer and dryer. It had the best view. Special Thanks to Thiyagu at the front office who treated us like family. The General Manager - Dinesh pays attention to every details..」
「My room, the views, landscaping/grounds, quality of the facilities, and food at this hotel are all superb and honestly in my view worthy of a much heftier rate. I cannot say enough good things about this hotel. Would highly recommend to anyone looking to stay in this Nuwara Eliya!」
「Location is very nice. Breath taking view from the room. Room was large and clean. Bathroom also clean and tidy. They served mouth-watering food. There is a very big garden area with many birds. The hotel staff is very friendly and helpful. It's a unforgettable stay. 」