「it was a very irresponsible service, where I made the booking on 27th October for 11th December, 45 days prior (booking confirmation 133489232195). Since their Head Office didn't forward the booking details to the site. They refused to accept my booking, since they have over sold the rooms.
After showing the evidences, they were trying to offer us a horrible location as an alternative and argued with me that the Credit Card payment was not made by them, whereas it was debited in October...
「This small and charming hotel sits high upon the hill, overlooking a nearby village and the Oliphant Tea Factory. It's a quiet location, with stunning rooms - which is a welcome change if you're staying mostly in guest houses or big resorts. The staff goes out of their way to make sure everything is perfect, and the sounds and smells of nature were great - if you like the sound of birds chirping, this is a place for you. There's one tree with tons of them (they said 1,000 but I couldn't wrap my...
「Fabulous eco-retreat in the rural wilderness of Sri Lanka. Loved the feel and vibe of this resort. Everyone was super friendly and we came away very relaxed after a two night stay. Unlike anywhere wise we visited on our two week trip. Recommended 」
「Sanjaya went above and beyond to make sure we had a comfortable stay. He provided a takeaway breakfast at 4.45am when we wanted to go to Horton Plains and always made sure we were okay. Lovely secluded stay!」
「Their dinner and breakfast were good. The safari jeep was very useful and cheaper than others. The room was very basic but clean and enough for one night.」
「Beautiful accommodation, great breakfast, and super friendly staff. The place is a bit remote, but we were aware of that, as we wanted to be surrounded by tea plantations. Simply wonderful.」
「we had a lovely time in Galway Heights. We really liked the location in a small rural road close to a hindu temple and small village and in the tea plantations. Breakfast was very nice, and the staff very attentive. The only grievance was the lack of elevator. We would definitely recommend this.」
「We stay group 18 person have 8 rooms. Everything is good.Is like 4 star hotel.
Good food nice breakfast no complaints Definitely.Recommend for anybody to stay in this hotel.」
「AWESOME EXPERIENCE. Everyone - front office, housekeeping, F&B, & the spa - were exceptional with services par excellence. Rishnati qt front desk was OUTSTANDING, along with Nadan. Buffet breakfast and dinner were superb. Very scenic location - interiors are very beautiful. Highly recommended!」
「La Pentera is a unique property and it is conveniently located around 30 minutes drive to the entrance of the Udawalawe National Park. Our host is very friendly and helpful, going above and beyond our expectations and making sure we have the best time in the property. The evening walk around the lake area is awesome, and the hammocks, swings and mini rock climb is nice too. We had our best Sri Lankan cuisine in this resort, the chicken curry is full of flavours and spices. Definitely recommend...
「Stayed here for one night after climbing Adam’s Peak and it was perfect for the rest and sleep that was needed. The property was clean, including the room which had a big, comfy bed and hot water. No ac needed as it got chilly in the evening, there was a warm duvet. Staff were extremely nice and friendly, making sure we were well attended do. Food was excellent - we asked to meet with the chef so we could thank him personally as it was that good. All food was cooked fresh. We left early the next...
