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Room was clean and tidy. The Mountain View and little balcony was very nice. The parking was easy and spacious. It was in close walking distance to the downtown Bansko area where all the bars and restaurants are. The owners were very pleasant.

A great staff making you feel at home, incredible quality of restaurants and lobby bar, swimming pools, etc, perfect service and room view, great location, beautiful interior. One of the best Kempinski hotels in Europe.

good place - excellent breakfast, clean and worm we liked it!

Ckean and beautiful, the spa was amazing and the staff wonderful!! Thank you

Excellent family run hotel, great room with balcony and view of the mountains. Homemade cookies on arrival, local advice and a breakfast for kings, 8 min walk to town outstanding

Nice location friendly staff

Our room was spacious with a nice balcony and lovely Mountain View’s. We used the jacuzzi but the jets didn’t work. The sauna and steam room were great. The breakfast on Sunday was quite a spread. The hostess was quite brusque. We enjoyed our stay. We had a car. The walk to town would be too long for some people.

Was very relaxing and central location to the everything. A lot of amenities and in walking distance.

Everything was good, good location, parking, much space

Great selection of quality food for the breakfast and dinner buffet. Very courteous staff and wonderful service. A lot of spa activities. However most of the spa staff can’t do proper massage. I had the worst reflexology- pretty much it was just spreading the oil on my feet. Only Angel is worth booking.

Ice and friendly staff especially the young lady from spa