Very friendly staff, excellent breakfast, the hotel is very attentive to details!
2024 年 6 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Yasen
2026 年 8 月 9 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property is priced at the high end for this town, while it provides a run-down facility and mediocre hygiene. The in-room amenities barely work and carry the marks of many years of service, the towels have stains, and judging by the dates on the product labels of the equipment, the room we stayed in has not been refitted in at least 13 years.
This was the worst spent 150 eur per night!
2026 年 8 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2024 年 10 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
SPA ist absolut top!
2024 年 10 月に 2 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Brian
2026 年 8 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The outdoor pool and the service were great. The A/C was only in the living area and not in the bedroom, so it was hard to sleep. Also, the A/C was a split unit with the outside portion on the balcony, so there was hot air blowing on us when we tried to sit on the balcony. The breakfast was average and not what I would expect from an 4-star hotel. Since the espresso bar was down, there was only coffee from a machine. We didn’t like the coffee so we went off property to get our morning cappuccino.
2026 年 8 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Mariya
2024 年 7 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always choosing it, because of the super nice staff and cleanliness.
2024 年 7 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Lee
2024 年 10 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing stay
We were staying in the off season, we had the spa to ourselves and the staff was extra nice and let us check out very late .
2024 年 9 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Yaniv
2025 年 6 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ckean and beautiful, the spa was amazing and the staff wonderful!! Thank you
2025 年 6 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Maurício
2024 年 12 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente estadia
Ótimo. Quarto grande. Spa sensacional. Café da manhã não convencional mas delicioso
2024 年 12 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Ozgur
2025 年 1 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spa and room size was very good. In general staff was very helpful except few person at reception who were not helpful in answering my questions about city and some restaurants
2025 年 1 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Itsik
2022 年 8 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel with fancy suites (two rooms). The rooms are very clean, and every day every guest gets a chocolate ball, and water bottle. The hotel is at the entrance to Bansko a 5-minute drive from the entrance to the Old Center. The hotel has free nearby parking. Not all staff speaks English but everyone is eager to help. Breakfast is rich and very good. There is a spa center, which includes a heated pool, hot tub and saunas.
2022 年 7 月に 5 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Hilli
2025 年 1 月 2 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
The staff were unfriendly and weren’t helpful with information. The hotel forced us to book the NYE dinner which was very bad with vey poor food and entertainment and cost a lot. Wasn’t value for money
2024 年 12 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Diana
2025 年 1 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great stay in Lucky Bansko! The staff was polite and always smiling, rooms were cleaned daily and complementary water bottles restocked and little treats left in the evening to enjoy before bed. The facilities are really good, the spa is maintained well, parking is big so there was never any issue with finding a space, a ski storage is also available with heated ski boot drying system. The best part is the shuttle to the ski slopes (additional charge) which saves hours queueing for the gondola lift.
There was one small issue during our stay: we requested an iron in the evening prior to our new years eve party but all the irons were taken by the guests, so we were advised there could be a wait time of 5-10 min. After 1 hour of waiting and asking multiple times, the reception staff told us there is nothing they can do as they don't know where the irons are and they have advised the guests to return them but no one had. As a result we had to go out with creased outfits to a formal event. To avoid disappointment in the future, I would advise management to purchase more irons, or make a log of where the irons are and request these back after a certain time.
2024 年 12 月に 4 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
GEORGIA
2022 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was perfect.High quality of services.
2022 年 5 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Kirstin
2022 年 2 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel, staff were a credit to the hotel. Great facilities.
2022 年 2 月に 5 泊滞在
宿泊者限定の口コミ
6/10 (普通)
SOTIRIOS
2022 年 2 月 22 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Unfortunately I was disappointed
Unfortunately we were disappointed. The room it's too overpriced. For the price of 200 euros per night you can find a lot of better hotels in Bansko at half price. The hotel doesn't look for a 5 star hotel. The room doesn't look like the photos it's too basic like a 2,3 star room hotel and the mattress was too cheap I wake up with backpains. The worst thing was the stuff espessialy at the reception. Unhappy persons who doesn't want to help you, they barely speak English and they don't explain to you anything about the hotel and the facilities you have already paid. The only positive things are the breakfast and the cleanliness of the hotel. The spa was OK but the rooms of sauna and steam bath were too small for 2 persons only. You can find even in 3 star hotels spa's triple in size.
2022 年 2 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Itay
2022 年 2 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great
Great. A little bit hot in the hotel and in the dining room that it was impossible to eat and enjoy.
2022 年 1 月に 7 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2021 年 11 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Really nice. Spa needs extended hours.
Nice, clean rooms and facilities. Buffet breakfast during the weekend was great, it's a shame it wasn't available on Monday where a la carte with significantly smaller choice was offered. Spa closes too early - at 8pm so if you like evening massage they book 6 or 7pm latest which I personally find weird - too early to eat before massage, too relaxed to dress up to go out and eat after. Services should be at least until 10pm.
2021 年 10 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Ventsislav
2021 年 9 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel was terrific , the staff was profesional and kind. Recommended with 10 stars
2021 年 9 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Bernard
2020 年 3 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
smart place to stay in bansko
Comfortable and service oriented hotel outside main center in bansko. excellent offering of transportation to and from ski and city center. good offering of restaurants in or nearby the hotel.
2020 年 1 月に 7 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Cesar
2020 年 2 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Das Hotel ist ideal für Kinder und auch für Eltern, um eine Auszeit zu nehmen. Wir haben es wirklich genossen
2020 年 2 月に 4 泊滞在
宿泊者限定の口コミ
4/10 (不満)
宿泊されたお客様
2020 年 1 月 2 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Everything was great with the stay from the room to the frequent shuttle service. Unfortunately I had a ski accident on 31st Dec, which meant not being able to leave the room as per Doctor's instructions. The reception staff didn't show any empathy to find us some dinner on NYE since we couldn't leave the hotel. We tried ordering room service, asking the reception to see if they have any no-shows at one of the 3 restaurants or any places we might be able to order some take out. They simply said they can not help us in anyway here. We had expected a better service from a 5 star hotel when it comes to unforeseen incidents such as this one.
2019 年 12 月に 6 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Moe
2019 年 6 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent stay. Parents loved it. Amazing service, facilities and perfect location.
2019 年 6 月に 2 泊滞在
宿泊者限定の口コミ
8/10 (良い)
DIMITRA
2019 年 3 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good hotel but...
Our stay was good but on Monday, early in the morning at 8:30 we woke up from drill sound because they propably had repairs. We were never informed about this inconvinience. They could deal with it later. Moreover, the spa area was crowded and you couldn't relax due the bad behaviour of some kids. This is a very good hotel and I feel sorry because the quality isn't like it used to be. If you make more rooms for more visitors then you have to expand the facilities like the pool and the spa area.
2019 年 3 月に 3 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2019 年 3 月 25 日
良かった点 : 清潔度
A lot of child in spa center .there was a lot of lightning in spa center. The water in cold pool it was dirty..