Find Hotel with a Concierge in Bansko

A great staff making you feel at home, incredible quality of restaurants and lobby bar, swimming pools, etc, perfect service and room view, great location, beautiful interior. One of the best Kempinski hotels in Europe.

Nice location friendly staff

Our room was spacious with a nice balcony and lovely Mountain View’s. We used the jacuzzi but the jets didn’t work. The sauna and steam room were great. The breakfast on Sunday was quite a spread. The hostess was quite brusque. We enjoyed our stay. We had a car. The walk to town would be too long for some people.

Was very relaxing and central location to the everything. A lot of amenities and in walking distance.

Incredible hospitality!!!! Mihaela at the front desk was wonderful and very accommodating! Would stay again!

Perfect location, close to the ski lift with shuttle service . Good food, well kept swimming pool and spa! Highly recommended!

Great selection of quality food for the breakfast and dinner buffet. Very courteous staff and wonderful service. A lot of spa activities. However most of the spa staff can’t do proper massage. I had the worst reflexology- pretty much it was just spreading the oil on my feet. Only Angel is worth booking.

It was nice , but needs some upgrades in the rooms, the curtains and the furniture is OLD, and the bed was not the most comfortable. We still had good time.

Problems with WI-FI and hot water

Our stay at the Balkan Jewel Resort was an amazing experience, so relaxing and so delightful! The hotel is very modern, spotlessly clean and filled with all the amenities you need. We stayed at the Amber building and had a marvelous view of the Pirin mountains and our room was very nicely decorated. The room, which was the smallest one offered, was huge, with a large bathroom and a very spacious balcony. The kitchenette is very well equipped and the fridge is quite big. The spa and the newly...

Excellent amenities, very courteous people, tasty food. We had great relaxing vacation and enjoyed the mineral pools and offered massages. Really recommended hotel and staff

Very well maintained hotel. Beautiful furniture all around the hotel. Great spa facilities. Staff were friendly and helpful. Fresh mountain air and a nice hike to the city. Will definitely stay there again!