3/5 Okay
Verified traveler
4 Feb 2020
Disliked: Cleanliness, property conditions & facilities
Stay off the 18th floor! Bugs!
We arrived late in the evening, and were put on the top floor. Upon exiting the elevator, we were disgusted by the condition of the hall carpet. Filthy. We entered our room - bravely - only to find more filth on the floor that one can safely imagine in a hotel! So, while my wife looked the other way, I tore away the bedsheets to look for bugs. Found bed bugs crawling on a pillow, took pics, and went to the front desk to demand another room. They moved us to the 17th floor. Hall carpet was cleaner but noticeably patched for repairs with dissimilar patterns. The room was much better - clean carpet with a few cigarette burns near the window. The next morning, the shower valve on the tub faucet was broken - came right out of its anchoring. So...no shower! Called housekeeping and had to track down the housekeeping manager to get a plumber to fix it. Took a little over an hour, but we got our shower fixed. Stayed 2 more nights uneventfully and enjoyed the tech expo mall on the lower floors. Good location but hard to get to. Don’t let them put you on the 18th floor. You’ll want to leave!!
Stayed 3 nights in Jan 2020
