「Our room was not ready until 2.5 hrs after check-in without apology. The desk person acted like we were the inconvenience for showing up. The lobby was full of others that were waiting as well. The couch had a large obvious urine stain; sheets with another stain; water spots on ceiling. We asked for more towels and were told they did not have any. After further request, desk person stated she would "check the dryer". She came back with two. Gym closed for renovation; pool open, but water was...
「Our room was not ready until 2.5 hrs after check-in without apology. The desk person acted like we were the inconvenience for showing up. The lobby was full of others that were waiting as well. The couch had a large obvious urine stain; sheets with another stain; water spots on ceiling. We asked for more towels and were told they did not have any. After further request, desk person stated she would "check the dryer". She came back with two. Gym closed for renovation; pool open, but water was...
Michelle