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"The hotel is located in the middle of a lot of shopping and restaurants. The rooms are very high above the city and the view is expansive. The room was immaculate and the bathroom was in the Western style. The bed was comfortable too. It was a great value for the money."

"Our stay was fantastic from start to finish. When we arrived, the hotel staff provided us with a welcome drink (sparkling wine) while we waited to check in. The hotel is beautiful. The rooms are spacious, clean and comfortable. The hotel's "Onsen" was excellent and very enjoyable. The private Onsen bath on our balcony was also lovely. We found the shuttle service directly from Odawara station to be very helpful and convenient. The free shuttle to and from Gora station was also very convenient and helpful. I would absolutely stay at this hotel again and would recommend it to friends and family. I wish I had planned to stay an extra night."

"Close to convention center, shopping, dining and short walk to train station"

"Great location "

"Clean, kind front staff, close to train stations and restaurants, and reasonable price."

"Convenient breakfast good"

"Excellent hotel with ideal location- two minutes walk from the train station. Great service, food, and eateries around. Worth the price. "

"Ease of accessing the passenger cruise port. "

"I couldn’t get over how amazing this place was. We went for our honeymoon and wish we stayed two nights instead of one. We got a room with the open air bath and a great view of Forrest Valley. It was beautiful, a much needed soak in the tub after walking for days. The staff is great and so friendly. We had dinner at their Teppanyaki restaurant which was the best dinner we’ve had in Japan. The next morning, we had a quiet stroll to Chisuji Falls and stumbled upon a beautiful garden on the way. We’re definitely coming back and staying longer in Hakone. PS. If you have tattoos, you will not be allowed in the public natural hot springs, bring a suit that will cover up or buy patches that I believe they sell there. Luckily, we had our own natural hot springs tub and were able to enjoy a nice soak. You must go!"