2/10 Terrible
Hudson L.
May 14, 2025
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
THE EXPERIENCE FROM HELL
Originally listed using photos (with buried fine print) to imply rental was entire home (they have since corrected this). A couple weeks back we booked the ‘house’ for a week, but when we arrived (at 9pm after driving 4 hours thru a tornado warning and eager to rest) there was a tenant moving boxes into ‘our rental home’! The new tenant explained that she was a newly arriving long term renter of the house, and that we in fact rented the ‘downstairs unit’ underneath her. Well, the downstairs unit is more like a basement/garage converted to an apartment with 7 foot ceilings (I’m 6’ 3” so one can imagine). It had just been raining so the unit wreaked of dank mold. My wife used the restroom after our long drive and by the time she finished I decided the only viable solution for us was to leave. This place felt like a prison cell built out with IKEA. It was possibly the worst accommodation I have ever walked into and I’ve stayed out in South American jungles and Desert Inns in Zimbabwe. Luckily we were able to find a hotel that would have us at 10pm where we were able to eat and get some rest. In the morning when I woke up and tried dealing with the host they were at first understandable and willing to refund us, minus one day and a cleaning fee (I reluctantly agreed since we were there less than 5 minutes), but once I did the calculation of what they should return (around 80% of the week long booking) they rescinded the offer to refund. I’m still fighting the charge. Avoid!!!!!!!
Hudson L.
Stayed 9 nights in Apr 2025