「We have no hot water, our TV didn’t work, the carpet in our room was wet and they had a fan drying it when we came in. We were told that Room should’ve never been rented out. I made my reservations well in advance. I asked staff multiple times for help to no avail. The hot tub was so disgusting that it was cloudy and had a foam on top of it. The pool did not heat. And we were never told about that. We literally bought swimsuits to go swimming there.」
「We have no hot water, our TV didn’t work, the carpet in our room was wet and they had a fan drying it when we came in. We were told that Room should’ve never been rented out. I made my reservations well in advance. I asked staff multiple times for help to no avail. The hot tub was so disgusting that it was cloudy and had a foam on top of it. The pool did not heat. And we were never told about that. We literally bought swimsuits to go swimming there.」
Emily