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"Our flight back to the US was cancelled so we ended up staying here for just one night. The customer service was excellent. They got us a crib for our grandson at no cost. The free shuttle was such a big help, we had a lot of bags and it made our trip back to the airport so easy."

"Quick check in, quiet comfortable rooms, friendly staff, close to airport! Highly recommend "

"The location is convenient and the breakfast is good too."

"Kitchen staff are the best shuttles were good staff are very nice"

"I would say its just ok, not as luxurious as I was expecting. The building is old and dated. It wasnt dirty but not very clean eather. The beds are small and not very comfortable. The onsen wasnt open which I was what drew me to this hotel. However the room was large the and the staff was friendly. Breakfast was over all very good. I wouldn't recommend the coffee or the western option they just weren't very good but the Japanese options were very good and I would highly recommend those. Having the shuttle from the airport and then to Tokyo station was very nice helping start our trip with less stress."

"The room and bed are really comfortable. The staff were most accommodating and friendly, and the location was close to the train station—about 5 minutes walk. I really liked that there is a 24 hr konbini store closeby to buy snacks and drinks. Overall, I had a wonderful and relaxing stay"

"Breakfast was great "

"It is close to NRT International airport and shuttle bus is accessible. Breakfast is delicious. I stayed 1 night last year and I stayed 2 night last April 30-2 2026"

"We arrived tired and hungry, but the seafood buffet and regular Japanese food restaurant was full. It would have been helpful if front desk warned us about making a reservation during checkin. We had no choice but ordered room service for tempura set. They sealed every dish and bowl in plastic wrap, so the fried food became soggy. Thus, we did not have a perfect experience."