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「Room was clean and the staff was friendly」

「The staff were excellent here, particularly the lady host at breakfast, the chef and waitron serving dinner and the managers. The check-in was welcoming and the hot food excellent! The main reason, I'm not giving full marks for our stay here is the condition of the room. The shower door did not keep, 」

「the 」

「The staff could’ve been more pleasant and warm, the check-in process was somewhat chaotic. 」

「I simply don't believe such a hotel should be listed on Expedia. I booked a room for about 6 or 7 nights, It was a struggle to sleep a night and I had to check out first thing the next morning. 」

「Yes the room was neat and clean. The lighting was excellent. The front desk lady, Justina was excellent too. They are familiar with hotels.com process.」

「The hotel do have a 」

「Yes」

「Great property in a fantastic location 」

「I stayed at one of the other location and it was a 5star this location with the exception of a few employees I would not go back it was a thumps down for me and my rating was being nice because of the few staff members 」

「The place has a potential but it looks like it is being neglected. Leaving ac in rooms, leaving ceilings in hallway, door entry to room not looking and almost about to fall off when you open your room door. Hotel has no lift. In short the place needs an urgent full renovation. 」

「Hot water has a time to be turned on and their service was poor.」

「Responsiveness」