Find hotels near ABQ Uptown, Albuquerque from ￥10,953

"I would not stay here again simply because of the hotels lack of customer service. After giving our room to a couple checking in (after we had already checked in earlier that day), then on the phone trying to misplace blame stating “I don’t know why you’re even in that room”, they never even apologized for the mix up. Then the very next night my daughter got stung by a wasp in bed. When management was notified and I request a clean of the room and for the staff to assess the room to evaluate potential entry points, they refused. I let them know that when the door shuts completely there is still a wide gap between the door and the frame and they still refused an assessment and clean of the room. I finally asked them to simply change just the one set of bedsheets since my daughter was traumatized and felt there could be more wasps in the bed, and their response was “you can take the sheets off and bring them here and we’ll exchange them for clean ones for you to make the bed with”. The second night we also notified the front desk that the TV upstairs was not working even though everything appeared to be plugged in. They said they would talk to the maintenance guy and let them know. Nobody ever came or followed up. The beds sink down in the middle, there are no elevators to get to your two bedroom suite on the second floor, the downstairs bedroom remained hot while the rest of the unit stayed freezing. The breakfast was decent although there was no variety. "

"Nice stay, clean room. It was quiet and designed nicely. "

"Great location!"

"Room comfortable Staff responded to information requests promptly & courtesy. Didn’t use pool."

"Hard to find lockbox and address!Needed more toilet paperIt would have much nicer to have a nightstand on the left side of the bed instead of the guitarIt would be very helpful to have a small shelf added to the wall in the bathroomSmall freezer needed defrosting. Need a couple of small ice trays!"

"As much as it costs to stay, you should offer free breakfast not in your restaurant that you have to pay for."

"Good"

"Great"

"I have stayed here twice, first time is was great, this time we came back to our room at 9:45 pm on Saturday. Shortly after going to bed we were greeted by slamming doors about every 20-30 minutes and loud voices, as well as toilets flushing (loud) This went on until 02:30 am at which time i went to speak to the front desk person. As i stepped out of my room a kid about 10 years old slammed his door and got on the elevator. Desk person told me the management knows we have thin walls but he would walk thru our floor. Got 4 hours of sleep so be prepared for this issue if you choose to stay here. "