I arrived late in the night for my reservation after driving all day and all night from Los Angeles and Cassie from the front desk had marked me as a no show. She then insisted that if i wanted the room that i would have to pay double. Expedia called her to get a verbal yes to refund the first charge so i could pay for the room directly but she refused to give it and again insisted that i pay double. I couldnt pay double so i told her if she wont give the verbal yes to expedia over the phone to refund the first charge that I would have to sleep in my car. She told me to leave and shoo’d me out the door. I literally couldnt find anywhere else that had rooms at that time so i slept in my car in a Cracker Barrel parking lot. I am shocked and appalled at the treatment i received. I was very happy to pay for the vacant room I just couldnt afford to pay double. I would like a refund for the room i wasnt allowed to sleep in.
Suzy
2024 年 5 月に 1 泊滞在
6/10 (普通)
Matt
小さなお子様連れの家族旅行
2024 年 4 月 21 日
I was charged an additional day for the overnight valet parking. Every time I call to follow up about the issue no one answers the phone or I get put on hold for 10-15 mins until the call drops.
Matt
2024 年 4 月に 3 泊滞在
8/10 (良い)
David
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All
David
2024 年 4 月に 1 泊滞在
8/10 (良い)
Gigi
カップルで旅行
2024 年 3 月 31 日
良かった点 : 清潔度、設備とサービス
The receptionist when we came in said we couldn't have Hilton points and was very slow... when we s=went to check out the other receptionist gave us Hilton Points.... the best person in this hotel was Dave and his team at night who parked cars... were on it and helped take suitcases the valet in the morning didnt help me at all with my bags and watched me until I asked for help... so some of the staff is great and other =s a thumbs down...one receptionist good and one bad
Gigi
2024 年 3 月に 1 泊滞在
8/10 (良い)
Patrick
2024 年 3 月 17 日
Patrick
2024 年 3 月に 2 泊滞在
10/10 (非常に良い)
Julie
2024 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
SW Road Trip
We enjoyed our stay in Albuquerque. First time there. Our room was great. The hitel was a gorgeous old hotel, with modern rooms.
Julie
2024 年 1 月に 2 泊滞在
10/10 (非常に良い)
Varada Prasad
小さなお子様連れの家族旅行
2024 年 1 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Varada Prasad
2024 年 1 月に 1 泊滞在
4/10 (不満)
Meagan
2024 年 1 月 18 日
Meagan
2024 年 1 月に 1 泊滞在
10/10 (非常に良い)
Michael
カップルで旅行
2024 年 1 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Such a nice property. Everything was very comfortable. Rooms are quiet. Mas (the restaurant) was very good. Location was great.