「Thank you for your support during our stay.
I would like to raise a concern regarding the room change process and request a practical resolution.
Due to a significant amount of dirt coming out of the jacuzzi in our room, we were asked to move rooms. We were instructed to come to the front desk at 10:00 and were told the new room would be ready by 10:30. Based on this, we packed all of our belongings and went to the lobby.
However, we were left waiting for over an hour without any update. Only...
「Thank you for your support during our stay.
I would like to raise a concern regarding the room change process and request a practical resolution.
Due to a significant amount of dirt coming out of the jacuzzi in our room, we were asked to move rooms. We were instructed to come to the front desk at 10:00 and were told the new room would be ready by 10:30. Based on this, we packed all of our belongings and went to the lobby.
However, we were left waiting for over an hour without any update. Only...
Masayoshi