サンタ クルス島の2 つ星ホテル ￥5,070 ～

「フェリー乗り場から近く、周囲に飲食店やスーパーがあって便利でした。ただ、レセプションがほとんど留守の状態だったので、チェックアウト時にはレセプションのカウンターにメモと鍵を置いてきました。 ホテルの人がいないと、緊急時や何か質問したい時に不便だと思います。」

「The room had not been cleaned very well, as there were sweet wrappers on the floor by the side of the bed. The towels appeared to have been washed but smelt VERY bad, as if they had been put away while still very damp. We saw no hot water come out of the taps for the first 24 hours of our stay, despite trying periodically. We eventually had a brief bit of hot water but it only lasted long enough for my wife to have a shower. Mine was cold. And worst of all, they were over booked for our second...

「着いて早々にダブルブッキングがわかった。これは施設というよりも、貴社のシステムの問題。前回も宿泊名簿に名前がなかったこともあり、強く改善をもとめる。」

「汚い クレジットカード使用不可、領収書、証明書が出ないとホテルより言われた 料金請求がエクスペディアに支払いなのに現地で徴収された その後どうすれば良いかなど連絡してもエクスペディアより連絡が何もない そしてエクスペディアより料金徴収された」

「After we finally got checked in, turned the AC on and it was not cold. Owner told me it would cool down and to let her know if I didn't need it "cold like hers (friend's room) I would be fine but I could switch it in the morning. Let me be clear, the AC did not work AT ALL and when we returned it was hotter in the room than outside at 9pm. Couldn't open the windows or doors because the of the mosquitoes. The owner was not on site, so I ended up having to share the room with my friend instead of...

「Very nice hotel easy to get to close to everything in the Galapagos.」

「Lovely place to stay in nice quieter neighbourhood of Santa Cruz and Gianna and Roberto are fabulous hosts. Nice breakfast, lovely pool, nice pace relax on hammocks on rooftop.」

「Great room, helpful staff WHEN they were available. Front desk closes at 6:30. I had told them beforehand that I would arrive around 7. My boat into town was half an hour late. I got a message on Whatsapp at 6:57 that the desk would close at 7. I arrived about 7:30 and someone did come back to check me in. Then about an hour later I managed to lock myself out of my room (I know, I know). I messaged and in about 5 minutes, I got a response that they would return in about an hour and some minutes....