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"Even though the website said breakfast was included, they said it's not. The pool won't be open during spring. They didn't mention it on the site. You can't control your own room temperature to heating or cooling, it is centrally controlled. This was also not mentioned on the website. There are restaurants within the building but when you go and try to eat they will ask if you reserved a seat and won't let you in if you didn't make a reservation. So you should just be hungry and find a different place to eat in a country which is totally new to you. None of these nuances were mentioned anywhere. Overall it was not a pleasant stay. Room cleaning was done properly. Lifts worked. Other than that there's nothing I would like to mention. I wouldn't stay here again."

"The hotel is huge so you have to walk a distance to your room or to breakfast . Good location in that it is at the airport if your flight arrives late in the evening or earlier morning. The room is generally OK. The breakfast area was difficult to find. The breakfast is very average. You will not miss breakfast at all if your decide not to have it free or payable. "

"Super convenient loved this spot "

"The room is a bit small. We have to wait until 2:35pm to check-in even have arrived at 2:20pm. The hotel is in middle of no-where. It is not a good choice for us "

"Breakfast is fresh, English name on each dish, service is great, room is super clean and spacious, close to shopping, foods, Yokohama Station, love the small gifts at the front desk: facial cleaning, cream, shave cream, comb, and toothpaste/brush etc. Very generous. Safe area, no noisy. "

"Love this hotel! Everyone was so helpful"

"Clean room..close proximity to dining alternatives"

"The staff were amazing and very helpful so as the cleaners but the room condition was not great, the wall had some repair patch on it with it seems before painting they rent it out which is not professional. Also there was no washing machines in the property and I had to take my laundry away to wash. "

"Good but breakfast very busy"