Ratings based on 4,782 Verified Reviews

4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Mar 26, 2020
Comment from Hotel Management
Mar 27, 2020 by Edgar Novelo, Hotel Management
Gracias por su amable calificación Esperamos verle en un futuro cercano
5 out of 5
by A verified traveler

Posted Mar 25, 2020
Comment from Hotel Management
Mar 26, 2020 by Edgar Novelo, Hotel Management
¡Agradecemos su calificación! Esperamos verle en un futuro cercano
5 out of 5
by A verified traveler

Posted Mar 25, 2020
I've heard a lot about Cancun, about its beautiful beaches and the great weather.
Comment from Hotel Management
Mar 28, 2020 by Edgar Novelo, Hotel Management
We appreciate your nice review! We hope you give us the opportunity to host back in your next trip to the Mexican Caribbean!
3 out of 5
by A verified traveler from USA

Posted Mar 24, 2020
For 8 years we go to this hotel... we love the service and location but this time we could notice how poor the quality of the food was! Our room was clean but smelled mold 😢 For the first time I don’t know if we are going back to this hotel !
Comment from Hotel Management
Mar 28, 2020 by Edgar Novelo, Hotel Management
Thank for taking the time to share your thoughts on your stay with us . We are sorry to hear you did not have a hundred percent positive experience We are constantly striving to improve and ensure each of our guests has the best possible stay. Allow me to mention, I‘ve shared your review with our different areas in order to improve the quality of their service. Since this is not the service that characterizes us. We hope you will grant us the opportunity to welcome you once again!
5 out of 5
by A verified traveler from San Diego

Posted Mar 23, 2020
Very, very clean and very friendly staff going beyond what is expected to help you , I will definitely come back god willing once this Coronavirus craziness is done and over with
Comment from Hotel Management
Mar 23, 2020 by EDGAR, Hotel Management
Thank you very much for taking the time to write such thoughtful comment, we are happy to read that we were able to meet your expectations, moreover that you were satisfied with the service provided by our well-trained personnel. We would like to welcome you back soon when this health crisis is over as you mentioned.
5 out of 5
by A verified traveler

Posted Mar 22, 2020
The staff was excellent, service was excellent and the room and services were very nice.
Comment from Hotel Management
Mar 23, 2020 by EDGAR, Hotel Management
Thank you very much for posting your comment. We are happy to read we were able to meet your expectations, and that you appreciated the service offered by our well-trained staff. We hope to welcome you back in the near future!
5 out of 5
by A verified traveler

Posted Mar 21, 2020
This property was first class. From check in to the doorman. Food was very good too.
Comment from Hotel Management
Mar 23, 2020 by EDGAR, Hotel Management
thank you very much for your kind post, we are happy to learn we were able to meet your expectations and that you enjoyed our service and premises We hope to welcome you back soon!
5 out of 5
by A verified traveler

Posted Mar 20, 2020
it was a great experience to stay at this hotel, starting from the reception to service and cleanliness
Comment from Hotel Management
Mar 23, 2020 by EDGAR, Hotel Management
We want to thank you for posting your nice review, we are happy to read you appreciated the service provided by our well-trained personnnel and the cleanliness of the resort. We look forward to welcome you back in the not so far future!
5 out of 5
by A verified traveler from Toronto

Posted Mar 19, 2020
I really liked this hotel, everything was perfect, maybe just a little pricey.
Comment from Hotel Management
Mar 19, 2020 by Edgar Novelo, Hotel Management
Thank you for your comments. We are happy to hear that you enjoyed all about your stay We hope to welcome you again in the near future.
5 out of 5
by A verified traveler

Posted Mar 18, 2020
Comment from Hotel Management
Mar 19, 2020 by Edgar Novelo, Hotel Management
Agradecemos su puntuación Esperamos recibirle en un futuro cercano