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Reviews of Grand Fiesta Americana Coral Beach Cancun - All Inclusive

4.5 out of 5
Grand Fiesta Americana Coral Beach Cancun - All Inclusive
Blvd. Kukulcan km. 9.5, Zona Hotelera, Cancun, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2168 out of 2904 reviews" "
Rating 8 - Good. 438 out of 2904 reviews" "
Rating 6 - Okay. 175 out of 2904 reviews" "
Rating 4 - Poor. 65 out of 2904 reviews" "
Rating 2 - Terrible. 58 out of 2904 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

KATTY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 10, 2024
Dear Katty, Thank you for your rating. We look forward to welcome you again in a not so far future!

4/10 Poor

xiaohuai

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room dial phone doesn’t work so we failed to get room service for five days. During the time, we’ve tried to figure out with front desk, one staff said press 0, the other staff says a different way, but just nobody really solve our issue. Until the fifth/sixth day, they sent a lady to change the dial phone. Meanwhile, the lady also still tried to proof not phone’s issue just because we don’t know how to use it. In the end! Yeah, of course their’s issue then she replace the dial phone. Terrible experience !!For room cleaning, that’s horrible too! I can see exact same water mark from first day until last day. How can I believe other place is cleaned?! Service and food are average. Overall, my family is super disappointed. Never ever go back. no recommand.
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on May 10, 2024
Dear Xiahuai, We're sorry for the inconvenience you experienced during your stay. Your feedback is invaluable, and we're taking steps to address the issues you've raised to ensure a better experience for our guests in the future. We hope you'll consider giving us another chance to change your perception.

8/10 Good

Thrisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how the beach was just at the back of the hotel, with plenty of water related activities you can enjoy (both with fees and without)!
Stayed 5 nights in May 2024
Response from Comment from Hotel Management on May 10, 2024
Dear Thrisa, Thank you for sharing your experience! We're thrilled you enjoyed the convenience of our beachfront location and the variety of water activities available. Looking forward to welcoming you back soon!

4/10 Poor

Dahiran

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
To begin with, the hotel appeared to be quite old from the outside, even before we entered. Upon check-in, we were informed that reservations were required for all restaurants except the buffet, which did not appeal to us. When we arrived at our room, the view was stunning, but the room itself seemed outdated. The sink was clogged, and the bathtub leaked throughout our entire stay. We attempted to make reservations for the restaurants, but most were fully booked or did not accommodate our three-year-old daughter. The service we received was not particularly welcoming, and the food was not enjoyable. Regrettably, this has been our most disappointing stay to date. While Cancun is a beautiful destination, I believe our experience would have been significantly better if we had chosen a different resort. I must express my profound sadness and disappointment in this regard.
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 10, 2024
Dear Dahiran, We apologize for not meeting your expectations during your recent stay. Your feedback is invaluable, and we take it seriously. Please rest assured that we are actively addressing the issues you've highlighted to ensure a better experience for all our guests in the future. We hope you'll consider giving us another chance to exceed your expectations on your next visit to Cancun.

10/10 Excellent

Rami Reddy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels around….enjoyed the ambiance every bit and staff is helpful throughout our stay here
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on May 10, 2024
Dear Rami, Thank you for your review! We're thrilled to hear that you loved the ambiance and found our staff helpful during your stay. We look forward to welcoming you back soon!

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on May 10, 2024
Dear Pete, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Wei Qing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family and I visited this resort and had a fantastic time. So far the best we've been in cancun. Would definitely return again in the future. Drinks were plenty. Food was amazing. Kids loved the pools. If i had anything negative to say, it would be that the breakfast buffet could be better. I went during low season so there was no line wait for anything or reservations needed.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on May 10, 2024
Dear Wei, Thank you for your glowing review and for choosing our resort for your family vacation! We're thrilled to hear you had a fantastic time and that you enjoyed our plentiful drinks, our culinary offer, and kid-friendly pools. We look forward to welcoming you and your family back again in the future!

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 9 nights in Feb 2024
Response from Comment from Hotel Management on May 10, 2024
Dear Nina, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Chernabyl San

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Grand Fiesta Americana Coral Beach Cancun - was AWESOME. From the delectable cuisine to the friendly staff, the breathtaking views to the incredible amenities, every aspect of our experience exceeded our expectations. We can't wait to return to Grand Fiesta Americana Coral Beach Cancun -for another unforgettable vacation in paradise.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on May 10, 2024
Dear Chernabyl, Thank you for your glowing review! We're thrilled to hear that you had an awesome experience at Grand Fiesta Americana Coral Beach Cancun. We can't wait to welcome you back for another unforgettable vacation in paradise!

10/10 Excellent

James o

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
vip is the best option for your buck
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on May 10, 2024
Dear James, Thank you for your feedback! We're delighted to hear that you found our Infinite option to be a great value. We aim to provide exceptional experiences for our guests, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

Twinky

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this resort a solid 9.2. This resort was situated right by the beach and it is breathtaking. The resort consists of 4 outdoor pools. I loved how after you spent time at the beach/pool the staff would exchange your wet towels for dry ones along with slippers before you entered the hotel. I also loved how they had a turn down service, so our room was always cleaned - twice! Everything is walking distance. No need for a stroller. Breakfast was mainly one restaurant that was buffet style. Even though it was one restaurant, it had a lot of variety and tasted fantastic. Lunch was mainly pool side service. I loved the stackable containers the food was brought in so it was always warm and no insects could get in the way. Dinner was all reservations that we made as soon as we checked in and recommended in order to get your time slot preferences. The Coral Kidz Cub had a great waterpark, old school video games, and activities for the children. Family time is from 10:00 a.m. to 1:00 p.m. and drop off/registration begins at 2:00 pm for children 6 and older. There is also a Sports Lounge for sports enthusiasts like myself filled with old school classic video games, foosball, pool tables and air hockey. A lot of pros! The only drawbacks with this resort were that the rooms were a little outdated. And that the kids club activities were not as exciting as compared to the Finest/Nickelodeon and that children under 6 could not be dropped off as opposed to the other 2 resorts.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on May 10, 2024
Dear Twinky, Thank you for taking the time to share your detailed feedback! We're thrilled to hear you enjoyed your stay and appreciated our beachfront location, pools, and attentive staff. Your comments about our towel exchange service, turn down service, and dining options are much appreciated. We take your suggestions regarding room updates and kids club activities seriously and will share them with the correspondent areas. We hope to welcome you back for another memorable experience soon!

10/10 Excellent

Cloryn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. The beach and the view from our room is breath taking.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on May 10, 2024
Dear Cloryn, Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay and found the beach and view from your room breathtaking. We hope to welcome you back soon for another amazing getaway!

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went here with my boyfriend we loved. It gives luxury vibes! And it's walking distance from night life. Food was really good and excellent service.
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on May 10, 2024
Dear Catherine, Thank you for sharing your wonderful experience! We're delighted to hear that you and your boyfriend enjoyed our resort's luxurious ambiance, convenient location, delicious food, and top-notch service. We hope to welcome you back again soon for another memorable stay!

10/10 Excellent

sung

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
U must go to their steakhouse and Italian restaurant
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on May 10, 2024
Dear Sung, Thank you for the recommendation! We're thrilled you enjoyed our Argentinian-Mexican restaurant. Havanna Steakhouse and Chianti, our Italian restaurant. Looking forward to welcoming you back soon!

8/10 Good

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service, beach
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on May 6, 2024
Dear Ali, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Asif

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a very good all inclusive experience. Staff were incredibly polite and helpful. The resort, itself, was very nice and comfortable, if a little in need of minor upgrades. Food was fresh, good and abundant. Pools were excellent and the beach area was pretty good.
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on May 6, 2024
Dear Asif, Thank you for sharing your experience with us! We're delighted to hear you enjoyed our friendly staff, comfortable resort, fresh food, and excellent pools. We appreciate your feedback and we will certainly consider it for future improvements. We look forward to welcoming you back soon!

10/10 Excellent

Ashley Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Feb 2024
Response from Comment from Hotel Management on May 6, 2024
Dear Ashley Ann, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

8/10 Good

Margarita

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food service staff was the best part of our vacation. However, room service was the worst ive ever experienced. I booked two rooms and they did not explain to me that the second room should be under another phone number in order to use it for room service, so I was enabled to place orders for one of our rooms. When ai went to the front desk to change the phone number, i asked if we wiuld be getting a new message on WhatsApp to use ot for room service, they said yes but that it would take some time. 24 hours later, it still didn't work and the front desk was still enable to help us. I then figured it out on my own, and we finally were able to place an order. However, these orders take 2 hours to get to your room. I experienced it in both of the rooms I booked. The food options were great, but you have to make sure to make your reservations as soon as you arrive to ensure you get to try their dining options. They have pretty fancy restaurants included and that's what made pur stay worth it. Just make sure to bring proper attire for dining. Even the buffet was good. The only 2 options I was disappointed with was the Café, which was too small and not very appealing, and the Cevichería, because of their inconsistent hours. It would open late and close early (there's a calendar of dining options on their website). They also have free activities, which were not offered to us when we arrived, so make sure to look for it on their website to help you plan your stay.
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on May 6, 2024
Dear Margarita, Thank you for sharing your detailed feedback with us. We're thrilled to hear that you enjoyed the excellent service provided by our staff and that you found our dining options to your liking. We apologize for any inconvenience you experienced with room service. Your comments will be shared with our team to ensure we improve in these areas. We appreciate your patience and hope to welcome you back soon for an even better experience!

10/10 Excellent

doran

Went for a vacation with my daughter and had a Perfect time! Hotel, staff and everything was amazing. Bringing a larger crowd back next time
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on May 6, 2024
Dear Doran, Thank you for your review! We're thrilled to hear you and your daughter had a perfect time with us. We can't wait to welcome you and your family & friends for another amazing experience!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and all the staff is very attentive and friendly. I think the only change I would make is to include an evening buffet for the ones not wanting or can’t get reservations for the restaurants. I would come back again and those who are contemplating absolutely go you won’t regret it.
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on May 6, 2024
Dear Danielle, Thank you for your kind words and valuable feedback! We're thrilled to hear you enjoyed your stay and found our property beautiful with attentive staff. We look forward to welcoming you back soon!

8/10 Good

Virgilio A

Traveled with family
Liked: Cleanliness, staff & service, amenities
I loved the location, beach area is kind of small but clean. Staff were all friendly and very accommodating. Special shout out to the aqua workout exercise staffs and to Francesca at Isla Contoy restaurant.
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on May 6, 2024
Dear Virgilio, Thank you for your glowing review! We're thrilled to hear you enjoyed our beautiful location and found our beach area clean. It's wonderful to know our staff made your stay memorable, especially our entertainment staff and Francesca at Isla Contoy restaurant. We look forward to welcoming you back soon!

8/10 Good

Parinaz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the resort was enjoyable, but I had some issues with the lunch options. There was only one restaurant available, focused mainly on seafood, which isn't my preference. The salad buffet also lacked variety. However, the dinner options were better; the Mexican restaurant and steakhouse were highlights, while the Japanese restaurant was average.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on May 2, 2024
Dear Parinaz, Thank you for sharing your feedback with us. We're glad to hear you enjoyed your stay, particularly our dining options. We'll share your feedback about lunch options with our chef. We hope to welcome you back soon for another memorable experience!

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here and would definitely stay again. Big resort, lots of restaurants and beach access. Water taxi to Isla Mujeres is a 2 minute walk
Stayed 7 nights in Jan 2024
Response from Comment from Hotel Management on May 2, 2024
Dear Edward, Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed your stay with us and that you appreciated our amenities and convenient location. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Comment from Hotel Management on May 3, 2024
Dear Jaime, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

8/10 Good

Yajaira

Liked: Cleanliness, staff & service
Nice staff, Beautiful beach, food was edible but not a lot options.
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on May 1, 2024
Dear Yajaira, Thank you for your feedback! We're delighted to hear you enjoyed our friendly staff and the beauty of our beach. We're always striving to improve, so we'll take note of your comments about our food options. We hope to welcome you back soon!

10/10 Excellent

Xhoana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 7 nights in Jan 2024
Response from Comment from Hotel Management on May 1, 2024
Dear Xhoana, Thank you for your rating. We look forward to welcome you again in a not so far future!

8/10 Good

Maria Alejandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy bonito y muy limpio pero la comida no esta buena
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on May 1, 2024
Estimada Maria, Lamentamos mucho que la comida no haya cumplido con sus expectativas. Apreciamos su feedback. Esperamos nos brinde una oportunidad en el futuro para cambiar su perspectiva.

10/10 Excellent

roger

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on May 2, 2024
Dear Roger, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Sanjeev

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on Apr 30, 2024
Dear Sanjeev, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

swapnil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on Apr 30, 2024
Dear Swapnil, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

FABRICE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very organized. very beautiful very convenient very nice place overall
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on May 1, 2024
Dear Fabrice, Thank you for your kind words! We're delighted to hear that you found our resort organized, beautiful, and convenient. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Chris

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Cancun and we loved our stay at the Grand Fiesta Americana. All of the staff were very helpful and courteous. The food was really good! Highly recommend La Joya and the mussels that our waiter said we must try!!!!! The new restaurants downstairs were all really great too. Would love to go back!
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on May 1, 2024
Dear Chris, Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed your first visit to Cancun and had a fantastic stay with us. We're delighted that our staff, delicious food, and new restaurants left a lasting impression. We can't wait to welcome you back for another memorable stay!

10/10 Excellent

Fang

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is 474, the location is not good, we can’t see the sea…
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on May 1, 2024
Dear Fang, Thank you for your feedback. We apologize for any disappointment regarding the room location. We hope you grant us an opportunity to change your perception.

10/10 Excellent

Xiaoqing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on Apr 29, 2024
Dear Xiaoqing, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

6/10 Okay

Yulin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on Apr 29, 2024
Dear Yulin, Thank you for your rating. We hope you grant us an opportunity to change your perception.

10/10 Excellent

Hyunna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Great beach and food. Everything including the beach was close by. Highly recommend the place. Our Infinity experience was better than expected.
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on May 2, 2024
Dear Hyunna, Thank you for your glowing review! We're thrilled to hear that you enjoyed our wonderful staff, great beach, delicious food, and convenient location. It's fantastic that your Infinite experience exceeded your expectations. We look forward to welcoming you back soon!

8/10 Good

XIANG

Liked: Cleanliness, staff & service
Good
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on Apr 30, 2024
Dear Xiang, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

2/10 Terrible

Baozhu, Boston

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This resort is old. The room is old. Food options is less in restaurants and room service. Kids menu just only few choices. Some staffs can be rude and some are nice.
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on May 3, 2024
Dear Baozhu, Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We continuously strive to improve and will address these concerns with our team. We appreciate your input and we hope you grant us an opportunity to change your perception.

10/10 Excellent

Farhoud

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true 5 start hotel in every angle .clean place, excellent room service, great food and superior customer service.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on May 3, 2024
Dear Farhoud, Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience during your stay with us. We hope to welcome you back soon for another memorable visit!

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from Comment from Hotel Management on May 3, 2024
Dear Anna, Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back in a not so far future!

10/10 Excellent

Pirooz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on May 3, 2024
Dear Pirooz, Thank you for your kind words! We're thrilled you enjoyed our friendly staff and delicious food. Looking forward to welcoming you back soon!

10/10 Excellent

Andrea Pereira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about !We will come back for sure .
Stayed 6 nights in Mar 2024
Response from Comment from Hotel Management on May 3, 2024
Dear Andrea, Thank you for your kind words! We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back on your next trip to Cancun!

10/10 Excellent

Swapnil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, lot of food options, clean beaches, and they are truly all inclusive
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on May 3, 2024
Dear Swapnil, Thank you for your fantastic review! We're thrilled to hear that you enjoyed our culinary offer, pristine beaches, and the all-inclusive experience. Looking forward to welcoming you back on your next trip to Cancun!

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities
We love staying here, the hotel itself needs a bit of upgrading, the Spa was fabulous! But most of all the service here is like none other in Cancun. We’ve stayed in Rui’s as well, but here the service makes you want to come back!!! Thank you to Alejandro and Wilberth at the buffet, to Raquel, Carolina and Antonio at the Isla Contoy. Jose at the pool, staff at the Steakhouse, staff at La Joya, all staff they were all so friendly and welcoming!!!!
Stayed 8 nights in Apr 2024
Response from Comment from Hotel Management on Apr 22, 2024
Dear Ramon, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our spa and service exceeded your expectations. We truly appreciate your recognition of Alejandro, Wilberth, Raquel, Carolina, Antonio, Jose, and the rest of our dedicated team members. We can't wait to welcome you back for another memorable experience!

10/10 Excellent

Carla, Bethesda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view, clean rooms, excellent dining options, staff courteous, five stars all the way definitely will be back
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on Apr 22, 2024
Dear Carla, Thank you so much for your kind words! We're thrilled to hear you enjoyed the beautiful ocean views, clean rooms, excellent dining options, and our courteous staff. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second trip to this hotel. Excellent experience.
Stayed 7 nights in Mar 2024
Response from Comment from Hotel Management on Apr 22, 2024
Dear Lisa, Thank you for returning! We're thrilled to hear you had another excellent experience during your stay. Looking forward to welcoming you back for your third visit!

10/10 Excellent

Tammy Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the resort it was amazing, had such a wonderful time.
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on Apr 22, 2024
Dear Tammy, Thank you so much for your fantastic feedback! We're thrilled to hear you had an amazing time at our resort. Looking forward to welcoming you back soon!

10/10 Excellent

Muneera

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Friendly and knowledgeable. Great food. Great view. Loved it.
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on Apr 22, 2024
Dear Muneera, Thank you for your review! We're thrilled to hear that you enjoyed our excellent staff, delicious food, and stunning views. We can't wait to welcome you back soon!

10/10 Excellent

Bahman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our 6-day vacation in this beautiful hotel in April 2024, and we couldn't be more satisfied. Food was great, diverse and accessible everywhere in the property. The staff was very polite and friendly. The pools and beach were clean and the overall experience was fantastic. Don't miss the gym on the third floor with its wonderful view of the sea while walking on a treadmill.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on Apr 22, 2024
Dear Bahman, Thank you for sharing your wonderful experience! We're delighted to hear that you and your family enjoyed every aspect of your stay with us. Your kind words about our culinary offer, staff, and facilities mean a lot to us. We hope to welcome you back soon for another memorable vacation!

10/10 Excellent

Sean

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, food, location, beach were all wonderful at this resort! Our family loved it and can’t wait to go back!
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on Apr 20, 2024
Dear Sean, Thank you for sharing your fantastic experience with us! We're thrilled to hear that you and your family had such a wonderful time at our resort. We can't wait to welcome you back for another memorable stay!