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"Rommet vi hadde var stort, men sengene var helt forferdelig å sove på. Madrassene og putene var veldig tynne. Onsen var fin, men for noen som ikke har prøvd en onsen før var det litt vanskelig å vite hvordan man skulle følge reglene. Frokosten var flott presentert og satt opp, men smakte ikke all verdens. Lokasjonen var langt unna alt annet."

"スタッフのみなさんの対応がとても気持ちいいもので、『また来たい』と思わせるものでした。 子供への接し方も素晴らしく、心から楽しんでいる姿が親としてもうれしかったです。 布団も子供用のものも部屋にあり、こういう心遣いもありがたい限り。料理も美味しく、とても満足。 ぜひまた訪れたいと思います。"

"I don’t believe this accommodation justify the cost if you will stay at this property without dinner and breakfast. I was able to reduce the expense for a night to c. $55 by using Expedia credits equal to $30, but if I didn’t have it, I would recommend to stay another one. Far from the center of Matsumoto Nothing was around the property Nothing would be provided to kids, such as amenities, welcoming tea and snacks, basically. The only nicer point was hot spring with good scene"

"Very close to the Nagano station and shops. Super convenient and great amenities too."

"チェックインからチェックアウトまで静かな環境でゆっくりと過ごせました。お食事とお風呂が特に良かったです。もう一度訪れたいと思えるお宿でした。"

"It is a family run business so can feel the warmness. The food is amazing and the service is very good. The owner will talk to the customer and ask for areas of improvment. It is an amazing stay at the place."

"お食事の配膳やお風呂のお掃除などお気遣いいただき快適に過ごすことができました。"

"For 250.00 a night, I would expect breakfast to be included. They did not. Hotel has a very 60's feel to it. The hallways smelled dusty. Staff was pleasant, as all Japanese are."

"Room is clean, we had very peaceful sleep. The breakfast buffet is excellent food and variety. Our check in was very late at 1 am but the front desk gentleman is very helpful, in providing where to park and is welcoming to my daughter and me. The buffet on 16 th floor has very nice window glass view overlooking the mountains."

"Perfect for those seeking a truly traditional Japanese experience- but keep in mind, it really is very traditional. The food may feel quite extreme for Western tastes, the onsens are relaxing but on the older side, and the staff’s English is limited"

"娘のスポーツの大会で宿泊しましたが、とても温かくご対応くださいました。とくに下の娘が体調を崩したのですが、病院を探したり、食事についてお願いしたりしたことも気持ちよく応えてくださいました。スキーの乾燥室には、１つ１つ鍵が準備されていて、安心して利用できました。またお世話になりたいです。"

"Nice hotel. Good location, lots to see in the area. Spacious room, cleaned daily. Very good amenities. "