Dear Hiroshi,Warm greetings from Sheraton Mustika YogyakartaThank you for sharing your experience while staying with us. Please accept our sincere apologies for the inconvenience you may have experienced during your stay with us, especially concerning the cleanliness and maintenance. Your feedback is duly noted and has been taken up with the relevant departments to ensure that we continuously work towards improving our services to provide a better experience and train our staff to deliver desirable standards of attention. We sincerely hope you will give us another opportunity to be of service to you to show you all the changes that would make for an enjoyable experience.Kind Regards, Sheraton Mustika Yogyakarta Resort & Spa Team

Dear Mr. TomofumiThank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

Dear Guest, Warmest greetings from Sheraton Mustika Yogykarta Resort & Spa Thank you for the time taken to write this wonderful review on your stay with us We are very pleased to know that you had a most memorable experience and that you enjoyed the resort with its facilities and services provided. We are looking forward to welcome you back for another memorable stay with us in the near future. Kind Regards,

Dear TOSHI, Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! Thank you for your valuable feedback and taking the time to post a wonderful comment of your experience with us on Expedia.. I am delighted to hear that you had a great experience at Sheraton Mustika Yogyakarta Resort & Spa with us, and enjoyed our discreet yet exceptional service. At Sheraton Mustika Yogyakarta Resort & Spa, we pride ourselves on exemplary standards of service and hospitality and hence I am glad that you were able to feel that through your interaction with our dedicated Sheraton associates who looked after you throughout your stay. We look forward to welcoming you back for a return stay at no so distant future. Thank you! Warmest Regards, Afnurrobbie Bintang Jauhari

Dear Anonymous, Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! First of all, We would like to thank you for choosing Sheraton Mustika Yogyakarta Resort & Spa as your staying destination and for taking the time to give a review to us. We are very pleased to know that you had a most memorable experience and that you enjoyed the resort with its facilities and services provided. We hope to welcome you back to the warmest of Yogyakarta at Sheraton Mustika Yogyakarta Resort & Spa. Warmest Regards, Afnurrobbie Bintang Jauhari

Dear ゆきはる, Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! We are delighted to read and to learn that you enjoyed our the unique heritage accommodation styles of an elegant Javanese architecture room at our resort. We thank you for you review on Trip Advisor for it is the kind words and compliments from guest like you that continue to motivate us to serve each and every one of our guests to their satisfaction. We hope to welcome you back to the warmest of Yogyakarta at Sheraton Mustika Yogyakarta Resort & Spa.

Dear Valued Guest, Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! We are delighted to read and to learn that you enjoyed our the unique heritage accommodation styles of an elegant Javanese architecture room at our resort. We thank you for you review on Expedia for it is the kind words and compliments from guest like you that continue to motivate us to serve each and every one of our guests to their satisfaction. We hope to welcome you back to the warmest of Yogyakarta at Sheraton Mustika Yogyakarta Resort & Spa.

Dear YM Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! Thank you for sharing a very stunning review. We are so glad that you enjoyed your recent stay, from the room, the cuisines and facilities provided. It is something we hold dearly and strive to provide to each guests. It is always a great pleasure reading a positive review from our valuable guest such as yours. We hope to have the opportunity to welcome you back for another memorable experience.

Dear Valued Guest, Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! First of all, I would like to thank you for choosing Sheraton Mustika Yogyakarta Resort & Spa as your staying destination and for taking the time to write a warm and genuine review after your experience with us. Sheraton Mustika Yogyakarta Resort & Spa have the unique advantage of having heritage accommodation styles. We have the responsibility to maintain and upkeep the hotel, thus your feedback is extremely significant to us as it allows us to constantly monitor our guests’ requirements. We do hope to welcome you back home for another memorable stay in the near future. Warmest Regards,

Dear Valued Guest, Thank you for your valuable feedback and taking the time to post a wonderful comment of your experience with us on Expedia. We are very pleased to know that you had a most memorable Sheraton Mustika Yogyakarta Resort & Spa experience recently especially during your special moments and that you enjoyed the resort with its facilities and services provided. We hope to have the pleasure of seeing you again soon at Mustika Yogyakarta Resort & Spa! Perhaps on your next visit to Yogyakarta.

Dear Yoshimasa, Please accept our sincere apology for the inconvenience you may have experienced in respect to your stay experience that fell far short of your expectations. We would also like to extend our sincere apology for the lapse in service. Please accept my apology regarding the deposit issue which did not explain clearly by our associate thus created a negative impression to you. It is a common practice in Indonesia to secure payment from your credit card. This amount is not charged to your account but happened as pre-authorized, this will be returned in 14 working days. Please be rest assured that we already contacted the bank to release the mentioned amount at the soonest. At Sheraton Mustika Yogyakarta Resort & Spa, we are committed to and do try very hard to provide a delightful experience for our guests. As such, this issue has been addressed and shared with our team for immediate improvement to prevent a recurrence. While I understand that your experience might have marred your overall perception of Sheraton Mustika Yogyakarta Resort & Spa as a luxury service provider and destination, I do hope that you will believe in our commitment for improvement and therefore consider to stay with us again in the near future. We deeply value our relationship with you and are committed to providing you with the highest level of service.

Dear Valued Guest, Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! Thank you for sharing a very stunning review. We are so glad that you enjoyed your recent stay, from the room, the cuisines and facilities provided. It is something we hold dearly and strive to provide to each guests. It is always a great pleasure reading a positive review from our valuable guest such as yours We hope to have the opportunity to welcome you back for another memorable experience.

Dear Valued Guest, Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! Thank you very much for choosing to stay with us and for taking the time to share your feedback. We hope to have the pleasure of seeing you again soon at Mustika Yogyakarta Resort & Spa! Perhaps on your next visit to Yogyakarta.

Dear AKIKO, Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! First of all, I would like to thank you for choosing Sheraton Mustika Yogyakarta Resort & Spa as your staying destination and for taking the time to write a warm and genuine review after your experience with us. We have well noted all your concerns and will follow up accordingly with related departments for further improvement and refinement to ensure that we maintain a high quality of service to all of our guests. We hope to welcome you back to the warmest of Yogyakarta at Sheraton Mustika Yogyakarta Resort & Spa.

Dear Kayo-san, Thank you for your valuable feedback and taking the time to post a wonderful comment of your experience with us on Expedia. We are very pleased to know that you had a most memorable Sheraton Mustika Yogyakarta Resort & Spa experience recently especially during your special moments and that you enjoyed the resort with its facilities and services provided. We hope to have the pleasure of seeing you again soon at Mustika Yogyakarta Resort & Spa! Perhaps on your next visit to Yogyakarta. Warm Regards,

Dear ogatatthi Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! Thank you for taking the time to share your review regarding to your current stay at our property on Expedia. What could be more thrilling than knowing that our valuable guest such as you. Thank you for being pleased and satisfied with our hotel’s products, facilities and services. It has always been the mission & core values of the Sheraton Mustika Yogyakarta Resort & Spa, to serve our guests at our best and exceed their expectations through our excellent service. We hope to have the pleasure of seeing you again soon at Mustika Yogyakarta Resort & Spa! Perhaps on your next visit to Yogyakarta. Afnur Robbie General Manager

Dear Nohara Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! Thank you for taking the time to share your review regarding to your current stay at our property on Expedia. What could be more thrilling than knowing that our valuable guest such as you. Thank you for being pleased and satisfied with our hotel’s products, facilities and services. It has always been the mission & core values of the Sheraton Mustika Yogyakarta Resort & Spa, to serve our guests at our best and exceed their expectations through our excellent service. We hope to have the pleasure of seeing you again soon at Mustika Yogyakarta Resort & Spa! Perhaps on your next visit to Yogyakarta. Afnur Robbie General Manager

Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! Thank you for taking the time to write such a wonderful review. I am delighted to hear that you had a great experience at Sheraton Mustika Yogyakarta Resort & Spa with us, enjoyed the heritage atmosphere, amenities, and also our discreet yet exceptional service. We hope to welcome you back to the warmest of Yogyakarta at Sheraton Mustika Yogyakarta Resort & Spa. Warmest Regards, Afnur Robbie General Manager

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