Shangri-La Surabaya

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Luxury
VIP Access
5.0 star property
8.8

Excellent

Urban sanctuary with tennis courts

A full-service spa creates a serene retreat beside the outdoor pool with waterslide. Staff welcome guests across five restaurants offering Italian cuisine and breakfast buffets. Tennis enthusiasts can enjoy outdoor courts before unwinding at the poolside bar with a refreshing cocktail.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
The current price is ￥9,983
￥12,079 total
includes taxes & fees
Oct 31 - Nov 1

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, a TV, and a decorative wall piece.

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Horizon Club Deluxe 1 King

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Horizon Club Deluxe 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a small table, and a view of the city.

Deluxe Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Horizon Club Executive 1 King

A hotel room with a bed, a sofa, a desk, and a chair.

Horizon Club Executive 1 King

  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite

A hotel room with a bed, a sofa, a desk, and a chair.

Executive Suite

  • City view
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Horizon Club, Deluxe Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

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  • Pool
  • Spa
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9.8 out of 10, Exceptional, 65 reviews
The price is ￥19,283
￥23,332 total
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Oct 23 - Oct 24
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About the neighborhood

Located in Surabaya, Shangri-La Surabaya is in the business district and near a metro station. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Traveling with kids? Consider Ciputra Waterpark and Atlantis Land Surabaya. Spend some time exploring the area's activities, including golfing. Visit our Surabaya travel guide
Map
60256, East Java, Surabaya, JL. May. Jend. Sungkono 120

What's nearby

  • Ciputra World Mall
    8 min walk - 0.7 km
  • Al-Akbar Mosque
    2 min drive - 1.7 km
  • Surabaya Town Square
    2 min drive - 2.0 km
  • Lapangan Thor Stadium
    5 min drive - 2.8 km
  • Tunjungan Plaza
    7 min drive - 7.4 km

Getting around

  • Wonokromo Station
    13 min drive
  • Surabaya Pasar Turi Station
    19 min drive
  • Surabaya (SUB-Juanda)
    35 min drive

Restaurants

  • Jamoo Restaurant
    1 min walk
  • IKI/SUI
    8 min walk
  • Citilites Sky Club & Bistro
    9 min walk
  • Brown Bear Bakery Cafe
    8 min walk
  • Saga Japanese Restaurant
    9 min walk

About this property

Shangri-La Surabaya

  • Luxury family-friendly hotel in the business district
  • Consider a stay at Shangri-La Surabaya and take advantage of a nightclub, a poolside bar, and a terrace. Treat yourself to a manicure/pedicure, a hot stone massage, or a facial at the onsite spa. Be sure to enjoy a meal at the 5 on-site restaurants, including breakfast, lunch, and dinner. Yoga classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a playground. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool and a children's pool, along with a waterslide, free cabanas, and sun loungers
    • Free self parking, plus valet parking (surcharge)
    • Limo/town car service, buffet breakfast (surcharge), and 3 outdoor tennis courts
    • Express check-out, express check-in, and a front-desk safe
  • Room features
  • All 365 rooms have comforts such as 24-hour room service and air conditioning, as well as perks like late night room service and free WiFi.
  • Other amenities include:
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with bidets and free toiletries
    • 49-inch Smart TVs with premium channels
    • Recycling, refrigerators, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 5 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; USD 24 for adults and USD 12 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Desperados Bar & Grill
  • JAMOO
  • Nishimura
  • Sapore Osteria
  • Shang Palace

Things to do

  • 3 outdoor tennis courts
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Waterslide
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • Business center
  • Conference center (17,255 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 17 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1995
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Horizon Lounge for Horizon Guests]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 605000.0 per night
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 24 for adults and USD 12 for children
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 55110, 9120207170785

We should mention

Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Shangri-La Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

How much does it cost to stay at Shangri-La Surabaya?

As of Oct 20, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Surabaya on Oct 31, 2026 start from ￥9,983, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Shangri-La Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Surabaya?

Check-out is at noon.

Where is Shangri-La Surabaya located?

This family-friendly Surabaya hotel is located in the business district, within 1 mi (2 km) of Ciputra World Mall and Al-Akbar Mosque. Surabaya Town Square and Korea Park are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La Surabaya Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 148 out of 269 reviews
Rating 8 - Good. 86 out of 269 reviews
Rating 6 - Okay. 24 out of 269 reviews
Rating 4 - Poor. 6 out of 269 reviews
Rating 2 - Terrible. 5 out of 269 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Lintang Luku. The resort has such a peaceful and relaxing atmosphere, which made the whole experience feel very special. The food was delicious, and the staff were incredibly attentive, kind, and welcoming throughout our stay. Everything was perfect, from the beautiful surroundings to the warm hospitality. We absolutely loved our time here and would highly recommend Lintang Luku to anyone looking for a peaceful escape in nature after the Ijen hike :)
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Renovated room, comfe & clean
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Quite comfortable and nice. staff also very helpful.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my first stay in Surabaya, choosing Shangri-La Surabaya was absolutely the right decision. The room was spacious, clean, and extremely comfortable. The lounge had a wonderful atmosphere, and the warm hospitality from the friendly staff made the experience even more enjoyable. I would also like to especially mention the lovely female staff member who assisted me during both check-in and check-out — her service was truly outstanding. I would definitely love to stay here again on my next visit to Surabaya. Thank you very much for the wonderful hospitality.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is just wonderful, i have come here many years and always look forward to come back.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Stayed 2 nights in Nov 2023
Verified review

6/10 Okay

Liked: Room comfort
Swimming pool is great
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very kind and smiling
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very good and comfortable
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were awesome. In some areas only gave a 4 star rating because our room smell wasn't good. I'm not sure if it was only our room though. Maybe should have asked for a different room. Maybe it was because of the humidity. But very strong unpleasant smell.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Refurbished rooms are great!

The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in Surabaya the pool is excellent. The room was spacious and spotless. The staff we incredibly helpful. When checking in I mentioned we were gp9ng to Mt Bromo and the amazing staff member gave us hand warmers to keep warm. Small touches like this Mae a huge difference. Wpuld stay here again in a heartbeat beat. Have bot stayed at Shangra La before but because of this hotel wpukd do so in the future.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Awesome
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great service
Stayed 7 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel, although it's slightly aged, but the experience was nice. And the price is reasonable.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast too busy not well service
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 8 nights in Nov 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Breakfast management to be improved when a lot people wait long time, customer order not well manage,
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really recommendable

Shangri-La Surabaya is really recommendable. Nice hotel with excellent service.
Stayed 4 nights in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness
One morning, I could not take a breakfast in time for my departure from the hotel due to many local visitors.
Stayed 3 nights in Aug 2025