航空写真

バルセロ マヤ カリブ - オールインクルーシブの口コミ

4 out of 5
バルセロ マヤ カリブ - オールインクルーシブ
Carr. Federal Chetumal-Puerto Juárez, Km. 266,3, Xpu-Ha, QROO

口コミ

8.2

とても良い

評価 10 - 1041 件の口コミ中 534 件が非常に良い" "
評価 8 - 1041 件の口コミ中 243 件が良い" "
評価 6 - 1041 件の口コミ中 115 件が普通" "
評価 4 - 1041 件の口コミ中 66 件が不満" "
評価 2 - 1041 件の口コミ中 83 件が非常に不満" "

8.6/10

清潔度

8.2/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

Virginia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service was good
2024 年 5 月に 5 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

8/10 (良い)

Harold Wayne

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We have stayed at this property the past 12 yrs straight. Wouldn't return if we weren't happy with it. We love all the options and the fact that it's not in the middle of town. This year the food wasn't as good as it has been in previous years, but still doable.
2024 年 5 月に 7 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Mr Wayne,Thank you for sharing your experience with us.We regret to hear that the food did not meet the exceptional standards we strive for this year; your dining experience is a top priority, and we continuously work to ensure our culinary offerings are both delightful and varied.It is heartening to know that our serene location away from the hustle of town continues to be a highlight for you. We are equally pleased that the condition and cleanliness of your room, along with our service and amenities, contributed positively to your stay.We are looking forward to welcoming you again. All the best!La Gerencia

10/10 (非常に良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort was great especially the pool area which had great water slides, swimming and beach activities for us and the kids. The buffet food was excellent even though we aren’t usually buffet people. I would definitely stay here again.
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Sir,Thank you very much for this kind review.It brings us great joy to know that the pool area, complete with its exciting water slides and beach activities, provided endless fun for you and your little ones. The positive remarks regarding our buffet offerings are equally appreciated, as we strive to deliver a diverse and delectable dining experience to all our guests.Your eagerness to return to Barceló Maya Caribe is the best compliment we could hope for. Our team is dedicated to creating memorable stays, and it seems we have succeeded with yours.We look forward to a return visit from you in the future.Best wishes,La Gerencia

10/10 (非常に良い)

Drane

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was amazing, I can’t wait to go back!!! 2025
2024 年 5 月に 5 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest, Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,La Gerencia

6/10 (普通)

Ethan

2024 年 5 月に 6 泊滞在

8/10 (良い)

Young Jin

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 5 泊滞在

4/10 (不満)

Tania

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 8 泊滞在

10/10 (非常に良い)

Christian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked there was a mall in the hotel and arcade and food I just didn’t like it closed at 11
2024 年 4 月に 7 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 16 日)
We regret to hear that our mall's closing time did not meet your expectations. We strive to balance guest enjoyment with sensible operating hours, and we'll consider your feedback for future adjustments.It is heartening to know that you appreciated the mall, the arcade, and the diverse dining options at Barceló Maya Caribe - All Inclusive. We are also thrilled that you found the room cleanliness, hotel condition, service, and amenities to be of a high standard.We are looking forward to welcoming you again. All the best!La Gerencia

10/10 (非常に良い)

Denis、Aurora

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All is good
2024 年 5 月に 7 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Sir,Thank you very much for this kind review.Your appreciation for the immaculate condition of our rooms is truly valued as we strive to provide a comfortable and spotless environment for our guests. It's delightful to know that our hotel's condition met your expectations and that our service exceeded them, ensuring a memorable experience. We're equally glad that you found the amenities in your room to be top-notch, enhancing the pleasure of your stay.We take pride in our resort's beautiful beaches and the friendliness of our staff, which, along with our extensive services, contribute to the unique charm of Barceló Maya Caribe - All Inclusive. It is our pleasure to create a welcoming and enjoyable atmosphere for all our guests.We look forward to a return visit from you in the future.Best wishes,La Gerencia

4/10 (不満)

Raul

気になった点 : 清潔度、スタッフとサービス
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Karen、Chetumal

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Muchas opciones de comida y actividades
2024 年 5 月に 2 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 14 日)
Querida señora, Muchas gracias por la reseña acerca de su experiencia en Barceló Maya Caribe - All Inclusive y la inmejorable valoración que ha compartido.Nos complace saber que la limpieza de la habitación y las comodidades ofrecidas estuvieron a la altura de sus expectativas y que la condición de nuestro hotel contribuyó a una experiencia positiva durante su estancia.Aunque percibimos su puntuación de servicio como neutral, nos gustaría asegurarle que en Barceló Maya Caribe - All Inclusive, nos esforzamos continuamente por ofrecer un servicio de excelencia y estamos comprometidos con la mejora constante. Sus comentarios nos sirven de guía en este propósito.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,La Gerencia

6/10 (普通)

Brenton Tyler

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
My wife and I have been to this resort 6 times over other last 15 years (every time we go to Mexico) We’ve always had a nice stay, and good food, clean beach and pools. This resort has many different areas/buffets to eat at. Never before has there been the issue with excessive amounts of dried out, cold food on the buffets. Both of us ended up getting sick most likely due to the improper food temps. I was extremely disappointed that we experienced this daily over our 7 night stay and at multiple eating locations. Will probably look for a new resort the next time we go back.
2024 年 5 月に 7 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Mr Tyler,Thank you for sharing your experience with us.We are genuinely sorry to hear about the aspects of your experience that did not meet the high standards we strive to uphold, especially regarding your dining experience. We truly regret any discomfort you and your wife may have experienced. Our food services follow strict quality and temperature control procedures to ensure guest safety, and we are disturbed to learn about your concerns. Rest assured, we will look into this matter to reinforce our protocols.On a brighter note, we are heartened that you found your room to be clean and appreciated the services and amenities provided. Your consistent loyalty over the years is incredibly valued, and we are grateful that you have chosen our resort for your visits to Mexico.We are looking forward to welcoming you again. All the best!La Gerencia

10/10 (非常に良い)

Edward

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Every thing is O.K.
2024 年 4 月に 13 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Sir,Thank you very much for this kind review.It brings us immense joy to learn that the immaculate condition of our rooms, the comprehensive selection of amenities, and the attentive service provided by our team contributed to a memorable experience at Barceló Maya Caribe - All Inclusive. We strive to maintain our hotel at the highest standards and it is rewarding to see these efforts reflected in your satisfaction.Your kind words are a testament to the dedication of our staff in creating unparalleled guest experiences. Thank you for choosing our resort for your getaway, and for highlighting the aspects that made your stay exceptional.We look forward to a return visit from you in the future.Best wishes,La Gerencia

10/10 (非常に良い)

Judith、San Rafael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved this hotel! Pools were amazing. Plenty of chairs both in the sun and shade. Beach beautiful with lots of trees providing shade. Beach sandy with no rocks. Food was average. Premium liquor for drinks. We will be back!!!!
2024 年 5 月に 7 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are thrilled to hear that our pools and the pristine beach provided a beautiful backdrop for your stay. It's wonderful that the room amenities and premium liquor selections added to your enjoyment. We also take note of your comments on the food, and while it may not have surpassed your expectations, we hope you found some favorites among the culinary offerings.Your intent to return is the highest compliment we can receive, and we are humbled by your positive feedback on the room cleanliness and the resort's overall ambiance. We are committed to providing a luxurious and comfortable experience, and it's rewarding to know we succeeded during your visit. The Barceló Maya Caribe team looks forward to welcoming you back for another memorable getaway.We hope to welcome you back. Best wishes,La Gerencia

10/10 (非常に良い)

Armin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I absolutely loved everything about this place. That's why my wife and I keep coming back.
2024 年 5 月に 9 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,La Gerencia

10/10 (非常に良い)

Christopher James

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Super clean
2024 年 4 月に 6 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Mr James,Thank you very much for this kind review.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to a return visit from you in the future.Best wishes,La Gerencia

10/10 (非常に良い)

Virginia Ann

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful resort easy access to a well maintained beach
2024 年 5 月に 7 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to know that the condition of our resort exceeded your expectations and that you enjoyed the easy access to our well-maintained beach. Our housekeeping team will be pleased to hear that their dedication to cleanliness shines through, ensuring an immaculate environment for our guests. The positive feedback on our room amenities and the service provided by our team is much appreciated and serves as encouragement to continue delivering exceptional experiences.The entire team at Barceló Maya Caribe - All Inclusive is passionate about creating memorable stays, and it is heartwarming to hear that we have succeeded in making your visit special. Thank you for choosing us for your getaway, and we look forward to the opportunity to serve you again.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

10/10 (非常に良い)

Ernie

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Just beautiful all around
2024 年 4 月に 7 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Guest,We are delighted we were able to meet your expectations and that you appreciated our central location.We look forward to a return visit from you in the future.Best wishes,

8/10 (良い)

Robin Barrette Kelley,、smyrna

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Check in was just okay, but we could not get in to our room until after thier posted time. They told us we were premium guests because of we booked with Expedia, but we were not informed by Expedia that we would be checked in as a premium guests. So we had No long pants nor dress shoes and could not enjoy the restaurants. Very disappointed. Later we got a wake up call in the middle of the night, which we didn't request and then we were locked out of our room that same afternoon. Housekeeping let us in, but when we called Barcelo premium guest serices, they said that they had a mix up with our departure date, but did not apologize, and made us walk to the front of the property to get new keycards. Hardy premium! Room attendants continued to forget items in the room like coffee, and the waiters in the beach restaurants were not good. We often waited for them to come to us and when we made simple requests, like wine, we never got it and they never came back. They need to seriously work on customer service in the area. So, I would like to know what Expedia means by "premium" and why we were not informed.
2024 年 5 月に 6 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Mr Barrette Kelley,Thank you for sharing your experience with us.We regret to hear that your check-in process did not meet the swift standards we aim for, and that the delay in accessing your room caused inconvenience. Furthermore, it is concerning to learn that the communication regarding your premium guest status was not clearly conveyed by your booking provider, resulting in a less than satisfactory dining experience due to dress code misunderstandings. We sincerely apologize for the disruption caused by the unintended wake-up call and the subsequent confusion regarding your room access. It is apparent that these incidents detracted from the premium experience we strive to provide, and for that, we express our genuine regret.We are disheartened to hear that the service from our beach restaurant staff did not live up to our usually high standards of hospitality. Your feedback highlights areas where we must focus on improvement. That said, we are pleased to know that the cleanliness of your room and the overall condition of our hotel were up to the mark, as we pride ourselves on maintaining a pristine and welcoming environment for our valued guests.We are looking forward to welcoming you again. All the best!

8/10 (良い)

José

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Complejo amplio, playa bonita. Las habitaciones requieren mejoras
2024 年 5 月に 4 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 10 日)
Querido señor, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Lamentamos saber que aspectos de nuestras instalaciones no cumplieron con sus expectativas. Queremos asegurarle que la satisfacción de nuestros huéspedes es nuestra prioridad y agradecemos sus observaciones, las cuales tomamos en consideración para futuras mejoras.Nos complace que haya disfrutado de la limpieza de su habitación y de las atenciones de nuestro personal. En el Barceló Maya Caribe nos esforzamos por ofrecer un servicio excepcional y nos alegra que nuestras amenidades hayan sido de su agrado. Le recordamos que nuestro complejo fue renovado en 2014 y contamos con una hermosa playa que es altamente valorada por nuestros huéspedes, así como un extenso resort que ofrece una amplia variedad de servicios.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,

10/10 (非常に良い)

joline B

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely awesome resort
2024 年 4 月に 5 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.

4/10 (不満)

Reyna S

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
The rooms were not clean, most staff was not friendly
2024 年 4 月に 5 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Madam,Thank you for taking the time to share your review.We are truly disheartened to hear your expectations were not met regarding the cleanliness of your room and the friendliness of our staff. These aspects are usually highlighted as positives by our guests, so your comments are particularly concerning to us. We take immense pride in our resort's condition and strive to provide well-appointed amenities for our guests' comfort and enjoyment.While we wish every guest's stay to be flawless, we regret that we did not achieve this for you. It is our hope that you were able to still enjoy the beautiful beaches and various services our resort offers. We would be honored to have another opportunity to showcase the high standards we are known for.We hope we can provide you with an improved stay in the future. Kind regards,La Gerencia

8/10 (良い)

Monique G.

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our room was kept clean and fridge was replenished daily. We appreciated the variety of dining options, and the 24 hour sports bar had decent snack options for those "in-between" times. The buffet food was good (except for the pizza, not good at all) though often not hot enough, plenty of variety even for picky eaters. The A la Carte restaurants were a few notches above in terms of food quality. Service was good everywhere, and there was always someone working on the landscaping or structures, so the resort seems well maintained and clean. the pathways surrounded by lush greenery were beautiful. Nice long beach, with many rocky areas to snorkel and find fish, as well as some smooth sandy areas to walk in and just enjoy a swim. All in all, this resort exceeded our expectations.
2024 年 4 月に 7 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that the buffet food temperature did not consistently meet your expectations and that the pizza did not cater to your taste. Our culinary team is devoted to providing a diverse array of delectable options and we apologize for any inconsistencies encountered. We take pride in our 24-hour sports bar and are glad that it provided you with enjoyable snack choices.It is heartening to learn that the cleanliness of your room, the frequent replenishment of your fridge, and the variety of dining options contributed to a memorable experience. Your appreciation of the A la Carte restaurants' quality, the unwavering dedication of our service team, and the well-maintained resort grounds are highly encouraging. We are also delighted that the lush pathways and beautiful beach area enhanced your stay. Thank you for acknowledging these aspects that are integral to the Barceló Maya Caribe experience.We hope to welcome you back. Best wishes,La Gerencia

10/10 (非常に良い)

Taylor

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
AWESOME RESORT!! I went with a group of friends and we had the best time. Its a massive resort but each hotel has its own section with everything you need. Caribe is the best location as it is connected to the mall. There are awesome shows each night, buffet food is pretty solid with lots of options, even vegan & gf, al la carte dinners are awesome, beach is great, pools are awesome with lots of chairs available.. no need to get up to rush and find a chair. I will definitely be coming back
2024 年 4 月に 7 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Sir,Thank you very much for this kind review.It is truly rewarding to know that our expansive resort provided everything you and your friends needed for an unforgettable experience. We take pride in our strategic location connected to the mall, offering ease and convenience for our guests. Your commendation of our nightly shows, the extensive buffet options catering to various dietary requirements, and the excellent à la carte dining experiences are much appreciated.The pristine beach and our pool facilities are indeed guest favorites, and we are glad to hear that the abundance of chairs contributed to your enjoyment. Our team works diligently to maintain the highest standards of cleanliness and service, and your recognition of their efforts in the room amenities and overall hotel condition is a testament to their hard work. The positive atmosphere you encountered is what Barceló Maya Caribe - All Inclusive strives to provide for each guest, and we are overjoyed that it resonated with you. Thank you for choosing us for your holiday, and we look forward to creating more memorable experiences for you in the future.We look forward to a return visit from you in the future.Best wishes,La Gerencia

8/10 (良い)

Zahra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was great except the night entertainments.
2024 年 4 月に 7 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that our night entertainment did not meet your expectations. Our team strives to provide a diverse range of evening activities to cater to the varied tastes of our guests, and we will continue to seek ways to enhance our entertainment offerings.We are delighted, however, to know that you found our rooms to be immaculately clean, the condition of our hotel to your satisfaction, and our service commendable. Rest assured that we will uphold these high standards to ensure exceptional experiences for all our guests.We hope to welcome you back. Best wishes,La Gerencia

10/10 (非常に良い)

Brett

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 7 泊滞在

6/10 (普通)

Fernando

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
The food wasn’t good especially the buffet. It’s nothing special no flavor especially for being Mexico the meats were tasty. The cooks seem annoyed at the buffets when you would ask them a question or ask for something specific.
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Jamie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great time! Staff is wonderful.
2024 年 4 月に 4 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

10/10 (非常に良い)

Danylo

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
i love this place. fist goes strong. 💪💪
2024 年 4 月に 6 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Sir,Thank you very much for this kind review.Your commendation on the impeccable cleanliness of our rooms is greatly appreciated, and we are delighted to know our hotel's condition met your expectations. It is particularly gratifying to receive such high praise for our service; our staff takes great pride in offering a memorable experience to our guests. Your enthusiasm for our hotel is very much shared by the team here; we are all looking forward to your next visit.We look forward to a return visit from you in the future.Best wishes,La Gerencia

10/10 (非常に良い)

Chrystal Lynne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在

8/10 (良い)

Yadira

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great beach, friendly staff, overall a great location.
2024 年 4 月に 6 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We regret to hear that certain aspects of your stay did not fully meet your expectations, and we extend our sincerest apologies for any inconvenience you may have experienced. Our team strives to maintain impeccable standards in both service and accommodations, and we take your feedback seriously as it helps us to improve.We are delighted, however, that you appreciated our beautiful beach, the friendliness of our staff, and our prime location. These are indeed among the aspects of our resort that we take great pride in, and we are glad they contributed positively to your experience. Thank you for highlighting these strengths in your review.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

6/10 (普通)

Ravinal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在

8/10 (良い)

Faith

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked a room for 3 adults and the room had 2 double beds and a small couch. The superior rooms should not be offered for 3 adults. We paid more than 2 adults in the same room. We should have been offered a bigger room. I requested a bigger room and was told there were none available. My adult daughter who is 5’10” slept on the couch (not a pull out) made for a child. There also was not enough room to open our luggage fully. I had to put my luggage on the floor under the luggage bench. The room was way too small for 3 adults:( The resort itself was great! Lots to do, great amenities. The food was OK; some days better than others. The managers in the blue shirts at the beach restaurants were not very kind to their staff. The waiters were great but their supervisors were always over their shoulder following them. These supervisors need better training on how to manage staff with respect. I felt bad for the waiters. Loved the beach, the pools, and the grounds were so well-kept!!!!
2024 年 4 月に 7 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that the accommodation provided for three adults did not meet your expectations in terms of space. We take pride in our ability to offer a variety of room categories and it seems we missed the mark in ensuring your comfort. Our team strives to allocate rooms that best suit our guests' needs and, while we understand your concerns, please note that the room configurations are designed to optimize the space while delivering the comfort and quality associated with the Barceló Maya Caribe name.It is concerning to learn of your observations regarding the interaction between our management staff and the waiters. Respectful and supportive work environments are paramount, and we will certainly reflect on your comments to ensure our management practices are consistent with our high standards.On a positive note, we are delighted to hear that our resort's amenities and activities provided a great experience for you. Your commendations regarding the quality of our beach, pools, and the well-kept grounds are truly appreciated. We are also pleased that the overall cleanliness and condition of the hotel contributed positively to your stay. While the food received mixed feedback, we hope you found some options to your liking and enjoyed the variety offered through our all-inclusive program.We hope to welcome you back. Best wishes,La Gerencia

2/10 (非常に不満)

Caitlin

2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

Rucha Niren

2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Evelin

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service at the heaven on earth!!!
2024 年 4 月に 9 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are elated to know that the cleanliness of our rooms, our well-maintained hotel condition, the high standard of service, and our room amenities provided you with a 100% satisfactory experience. At Barceló Maya Caribe - All Inclusive, we are committed to creating memorable moments for our guests, and it brings us immense joy to learn that we have succeeded in doing so for you.Your kind words truly inspire us to continue delivering exceptional experiences in our little slice of paradise. We eagerly await the opportunity to welcome you back to the beautiful shores of the Riviera Maya.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

8/10 (良い)

liem

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything is ok so far 👌
2024 年 4 月に 6 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest, Thank you for this great review.We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back soon. Kind regards,La Gerencia

10/10 (非常に良い)

Stephanie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and comfortable resort.
2024 年 4 月に 4 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.Your commendations on the immaculate condition of our accommodations and the comprehensive nature of our amenities delight us. It is our highest priority to provide a comfortable and satisfying stay, and knowing we have succeeded is truly gratifying.Further, we are thrilled that our dedicated service team contributed to your exceptional experience. The essence of Barceló Maya Caribe - All Inclusive is to deliver unparalleled service and create memorable moments for our guests. Your recognition of our efforts is the best reward we could hope for.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

10/10 (非常に良い)

Beatrice

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The best resort to stay at!! The resort is huge and have a massive beachfront for everyone to enjoy. Definitely a recommended resort for anyone! The room is always cleaned so you get back in your room feeling refreshed with the tidy up bed and new towels. The buffet restaurant had a variety of dishes to choose from. The restaurants options that was available was amazing! The staff are very welcoming and always with a smile. The servers at the buffet restaurant always made us enjoy eating! Thank you to Valerio May and Angel Teh for giving us an amazing customer service! The resort is so huge that you have everything you need! Highly recommended!
2024 年 4 月に 6 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It is heartening to hear your appreciation for the expansive size of our resort and the beautiful beachfront that we take great pride in. Our housekeeping team will be thrilled to learn that their dedication to maintaining immaculate room conditions has contributed positively to your experience.The culinary variety at our buffet and diverse restaurant options are designed to cater to the unique tastes of our global guests, and it is gratifying to receive your commendation in this aspect. We are particularly grateful for your kind words regarding the warm hospitality of our staff. Valerio May and Angel Teh, along with the rest of our team, are the heart of our service commitment, striving to create an inviting and friendly atmosphere for our valued guests like yourself.Your recommendation is the highest compliment we can receive, and we are sincerely thankful for it. Rest assured that we will continue to uphold the standards that made your stay an enjoyable one.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

8/10 (良い)

Robert

良かった点 : スタッフとサービス
2024 年 4 月に 7 泊滞在

8/10 (良い)

Wil Robert

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Lots of buffet & restaurant options. Easy to navigate and the beaches were nice. They put on shows every night at the theatres and they were entertaining. The check in process takes a long time and rooms weren't ready on time.
2024 年 3 月に 6 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Mr Robert,Thank you for sharing your experience with us.We regret to hear that the check-in process did not meet your expectations and apologize for the inconvenience of the rooms not being ready on time. We strive to provide efficient service, and your comments serve as an invaluable tool for our ongoing efforts to enhance our guests' experience.It is delightful to learn that you enjoyed the variety of dining options, the convenience of navigating our resort, and the pristine beauty of our beaches. We are also glad to hear that our nightly entertainment added enjoyment to your stay, and that the room amenities contributed positively to your overall comfort. At Barceló Maya Caribe - All Inclusive, we take pride in creating memorable experiences, and your appreciation for these aspects of our resort is truly gratifying.We are looking forward to welcoming you again. All the best!La Gerencia

10/10 (非常に良い)

Christian、Heber City

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoy the beach at this property. The water is beautiful and the beach has a gradual entry that makes it easy to get in and out of the water.
2024 年 4 月に 9 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Sir,Thank you very much for this kind review.It brings us immense joy to know that our beach and its gentle entry into the crystal-clear waters contributed positively to your experience. We're also thrilled that the cleanliness of our rooms, the condition of our hotel, and the attentive service provided by our team met your expectations and added to the enjoyment of your stay. Your satisfaction with the amenities in your room is equally gratifying, as we strive to ensure that every aspect of your time with us at Barceló Maya Caribe - All Inclusive is memorable.We believe it’s the little details that help create the perfect vacation, and we’re glad that you were able to appreciate the beauty of our location and the dedication of our staff. Thank you once again for choosing us for your getaway.We look forward to a return visit from you in the future.Best wishes,La Gerencia

8/10 (良い)

Rebecca

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is a beautiful resort easy to get around….it is a must to upgrade or you are not treated with much hospitality! Which I tried to upgrade when checking in! Was told I had to wait until the next day, knowing very well my husband would not want to move once we were settled into our room! Felt we were not treated like the rest of our family that up graded before we arrived!
2024 年 4 月に 5 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that your experience with our hospitality did not meet your expectations, particularly regarding the upgrade process. Our aim is to provide seamless and comfortable transitions for all our guests, and we apologize for any inconvenience you may have encountered. Rest assured that we strive to ensure that all guests feel valued and receive prompt assistance with any requests.It is heartening to know that you found Barceló Maya Caribe - All Inclusive to be a beautiful resort and that the aspects of room cleanliness, hotel condition, service, and room amenities were to your satisfaction. Your kind words affirm the dedication of our team to create a welcoming and enjoyable environment for our guests. We are particularly proud of our well-maintained premises and the attentive service provided by our staff.We hope to welcome you back. Best wishes,La Gerencia

10/10 (非常に良い)

James Warren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

Brandy

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
AMAZING trip! Swam with turtles right off the beach. Beautiful resort! Will go back ASAP
2024 年 4 月に 5 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It is truly rewarding to know that our efforts to maintain the impeccable condition of our resort have been recognized. We are also delighted that the service provided by our dedicated team contributed to the enjoyment of your stay.We're overjoyed to hear that you had the opportunity to swim with the turtles right off our beautiful beach and that the room amenities met your expectations for a comfortable and enjoyable experience. Your kind words validate our commitment to providing exceptional guest experiences at Barceló Maya Caribe - All Inclusive.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

10/10 (非常に良い)

Adrian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
La Gerenciaからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,La Gerencia

10/10 (非常に良い)

Alex

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Food was excellent, grounds were beautiful, and staff was friendly. My only negative comment would be that the room we were in was dated and the mattress was below average. Otherwise we had a great time.
2024 年 4 月に 7 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Sir,Thank you for sharing your experience with us.We regret to hear that the room conditions and mattress did not meet your expectations. While our facilities were recently refurbished, we understand that comfort is paramount, and we continually strive to provide the most restful and relaxing environment for our guests.It is delightful to learn that you found the food to be excellent and the grounds beautifully maintained. We are also glad that the friendliness of our staff contributed positively to your overall experience at Barceló Maya Caribe - All Inclusive. Our team takes great pride in offering our guests beautiful beachfront locations and a variety of services to ensure a memorable vacation.We are looking forward to welcoming you again. All the best!La Gerencia

10/10 (非常に良い)

JAMIE

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything is what we expected! Beautiful beach/pools, variety of food to choose from. All the staffs are hospitable and nice. Just a lot of walking :-) Highly recommend
2024 年 4 月に 5 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that our pristine beach and pool areas met your expectations and that the variety of culinary options was to your satisfaction. Our team takes great pride in delivering warm and hospitable service, and we are glad that you felt well-received during your visit.Although our resort is expansive, we hope that the walking allowed you to fully explore and enjoy the extensive facilities that Barceló Maya Caribe - All Inclusive has to offer.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

6/10 (普通)

Tamara Louise

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 6 泊滞在

10/10 (非常に良い)

Charles、Highlands Ranch

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The grounds wre great.
2024 年 4 月に 9 泊滞在
La Gerenciaからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Sir,Thank you very much for this kind review.We are thrilled to hear that you found the grounds of Barceló Maya Caribe - All Inclusive to be so great, as we strive to create a memorable and enjoyable environment for our guests. It's equally rewarding to know that the cleanliness of your room, the condition of our hotel, and the range of amenities provided were able to meet your expectations and enhance your experience. Above all, it is the service from our dedicated staff that makes us proud, and we are delighted that it resonated so positively with you. Your kind words serve as an encouragement to continue offering our guests an exceptional stay in the heart of the Riviera Maya.We look forward to a return visit from you in the future.Best wishes,La Gerencia