This property and location is lovely, the rooftop patio with hot tub was also a great amenity.
However, although the property appeared to be very clean, when we arrived there was a faint smell of pet urine. when we went to use extra bedding we found two comforters that had blood stains on them, and all of the bedding smelled so strongly of detergent that my husband was forced to sleep on the sofa the first two nights, and he was not able to even sleep on the pillows because the smell had permeated the pillow itself and caused him to be sick. I don't understand why this property uses strongly scented detergents on anything. Many people are sensitive, that's why unscented products are so widely used. The only cleaning supplies available in the property were a can of Lysol, Pledge wood cleaner, oven cleaner and granite cleaner. We rent properties all over the world and have never encountered these issues, especially in a property that sleeps 10 people. We ended up have to leave one night early because my 6"5" husband felt ill, and couldn't sleep on the couch a third night.
I reached out to the property management before I posted a review, their first response was that their whole team was out of town at a meeting, but that I could have some free "Xplorie" passes to use, I reached out the day we left, by the time they responded we were already home. Their second response was to offer a 1 night free stay for the night we missed, in the same property that had to be booked immediately. YAY!! I didn't ask for a refund or any free stuff, I just asked them to acknowledge that there was a problem, but they made excuses, blamed us for not asking multiple times for fresh bedding, and they made excuses and offered us basically useless stuff.
We have rented 3 other properties during the pandemic, every other property was clean, with tons of additional cleaning supplies, hand soap, and hand sanitizer, and bedding that wasn't horribly scented.
Lastly, the property manager has "reviewed" us ahead of our review. we can't view it if we don't review the property, so here is my review, I will be interested to see what he has to say.