"I do appreciate all the help i received from the people working at the hotel when I had a difficulty coping with the loss of my passport. Because I was in such a stressful situation, I have to admit that I was not able to enjoy the luxury of the hotel so much but I can say I loved the fruit juices that are really fresh -- it is a kind of treat to me. Last but not the least, I would like to say "thank you" to a member of staff (sorry I do not know her name) who gave me all the necessary information throughout my stay at the hotel."