Find hotels near West Beach, Crystal Lake from ￥10,075

"Terribly dirty. Booked this room based on positive reviews, but I think those must be made by the hotel. Overall carpet needs to be cleaned or replaced. Put room was ok, but bathroom had hair on toilet and stains on wall/door. The water in bathroom ran clear but the kitchenette water was so murky I thought my kids were playing a prank. Staff seemed to not be concerned. We booked with a bottle of wine guaranteed and did not receive it. Cookies that were raved about were inedible. Breakfast as ok. Pool will accolade one family at a time. Really unsure what all the positive reviews are based on, if we received an off room the staff had zero inclination to fix it. "

"Great friendly and attentive Staff. Nice large rooms with all you need for a multiple day stay. Cleaning staff did a wonderful job mli g our sty even better. Good variety for breakfast each morning. The kids had a fun time each evening in the indoor pool with lots of towels available to use. Would definitely recommend. "

"Good visit with friends"

"The breakfast was great. The staff were polite "

"The staff was extremely kind and helpful. They were very welcoming and it is clear they want you to have a good experience. "

"With all the hotels in the area this one is a real gem. Clean rooms, safe area, great breakfast and friendly staff. "

"No one at the front desk when we arrived. Only one elevator working. ALL the ice machines on every floor were out of order. Front desk told us to go to the adjacent restaurant to ask. They did not seem too thrilled. I’ve gone here before and it wasn’t that bad. It seemed more rundown than before. It wasn’t beachfront property to begin with but at least some upkeep would be nice. It seemed light and bright in the lobby but once you went to your room it was a sketchy looking hallway. Reno is certainly needed SOON! "

"Very assessable to everything. Staff is nice and everything is always kept clean. "

"Loved our stay, nice room and bathroom. Lobby area was lovely and I left a very expensive watch on a table and when I realized I was already home, hotel found it and send it to me in the mail. Will def stay here every time we are in town"