I've never written a bad review, and this is not a bad hotel, I think we probably had an unusual experience.
The hotel is beautiful, convenient, clean, and affordable. When we first got there we were given a room and upon going up to it there were already bags and someone was clearly staying there. We went downstairs, they told us there shouldn't have been anyone but gave us a new room. We went back upstairs at which point we walked into a King Room when we had paid for (and needed) 2 doubles. I called down this time and said I needed the double room, and they argued a bit over whether I paid more for a double, my need for a double, and said they'd check and call me back. No apology at all.15 Minutes later he called, met me upstairs with a key for a room (3131 maybe) down a long smelly hallway, but it was 2 doubles, no one was staying in it, so fine. The AC dripped all night long so there's a large wet spot on the floor next to the bed. Two night stay, we wouldn't be hanging out in the room, we're fine.
I also approached a staff member in the lobby (carrying something, so I assumed working otherwise I wouldn't) and asked if they knew where I could get some utensils. They replied saying they were off instead of pointing me in the direction.
I work in retail and understand bad days, again, this isn't a bad review for a bad hotel. I get the hourly employee mindset. I wanted to put this out there so maybe they'd look at it as an opportunity for improvement.