Ratings based on 1,011 Verified Reviews

3.9 out of 5
83% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Feb 25, 2020
Friendly staff. Great location. Strange hot tub situation. Nice but tiny pool.
Comment from Hotel Management
Feb 25, 2020 by tonyg, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.
5 out of 5
by A verified traveler from San Francisco

Posted Jan 26, 2020
Love the location and the staff are friendly and helpful.
Comment from Hotel Management
Jan 27, 2020 by tonyg, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.
5 out of 5
by A verified traveler from Sydney

Posted Jan 17, 2020
Great Location. comfortable beds, friendly staff handy having ABC shop downstairs
Comment from Hotel Management
Jan 20, 2020 by tonyg, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.
4 out of 5
by A verified traveler from Sydney

Posted Jan 12, 2020
Location was outstanding, close to beach and Lagoon. Rooftop Bar amazing but only open to the public once during our 7 night stay.
Comment from Hotel Management
Jan 14, 2020 by tonyg, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.
5 out of 5
by A verified traveler

Posted Jan 5, 2020
The hotel is in the perfect location in Waikiki for shopping and beach access. The lobby was pristine, and the staff was friendly and helpful. We stayed in a 2 bedroom suite on the 16th floor. It was newly renovated, and could not have been in better condition.
Comment from Hotel Management
Jan 6, 2020 by tonyg, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.
4 out of 5
by A verified traveler from Honolulu

Posted Jan 4, 2020
Location is great for beach access and shopping . It was over proces $320 a night and our barhroom sink was clogged the whole time
Comment from Hotel Management
Jan 6, 2020 by tonyg, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.
5 out of 5
by A verified traveler from Kona

Posted Jan 3, 2020
Great location. Close to beach and main strip. Lots of shopping near by
Comment from Hotel Management
Jan 3, 2020 by tonyg, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.
5 out of 5
by A verified traveler

GREAT STAY

Posted Dec 30, 2019 on Hotels
WHAT A GREAT STAY, CLEAN AND COMFORTABLE, WOULD DEFINITELY STAY AGAIN
Comment from Hotel Management
Jan 6, 2020 by tonyg, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.
5 out of 5
by A verified traveler from Sydney

Posted Dec 30, 2019
The most amazing hotel in Waikiki. We were greeted by the awesome Eric who was fabulous in every way. I wish I had booked my entire stay here. Thank you Eric. Because of you we will stay at the imperial every-time. Its am absolute gem. The housekeeping & valet staff were awesome, professional & helpful. Special mention to Luz for making our stay even more delightful. Management please let them know how delightful they both are. You have true treasures who work for you. Room 1608 & 808 were both fabulous. Clean, huge & homely . A wonderful little piece of Home away from Home. My family have enjoyed staying here. So much we don’t want to go. home 💜. Imperial Resirt hotel would be the best hotel in Waikiki. Mahalo Taylor-Simi Family
Comment from Hotel Management
Dec 30, 2019 by tonyg, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.
4 out of 5
by A verified traveler from New Zealand

Posted Dec 28, 2019
Great location, clean, great ammenities, friendly helpful staff.
Comment from Hotel Management
Dec 30, 2019 by tonyg, Hotel Management
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.