Although we stayed here with my friend (Vietnamese) some months ago, they did not accept to stay with her because they have changed their policy. The explanation of the reason was not reasonable, so I was dissapointed and flet bad. Finally sales lady appeared and accepted with the reason that "The receptionist was new, so he does not decide anything...", but I could not recover my feeling fine until checking out.
The staff were great, friendly and responsive. Room was not the best though. Mattress was too hard and uncomfortable, the cleaners took away my shower curtain (don't know why) and did not replace, so water from showering went everywhere. aided by a loose fitting for the shower head - which the staff were aware of but did not fix or move me to another room - however I did not ask to be moved in any case. Power point in room was already burnt out so could not be used. When asked to extend my checkout time I was told this would at an additional cost - however later that night the manager informed me there would be no charge.
Ian
2023 年 8 月に 13 泊滞在
6/10 (普通)
宿泊されたお客様
2023 年 2 月 18 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Lite dålig service.
Jag blev utkörd lite bryskt från rummet när det skulle städas. Annars brukar man väl fråga om det går bra att göra iordning rummet.