We arrived about 7pm to be told we had no room even though I had a confirmation of the booking. Was repeatedly hung up on and my calls also ignored. They also ignored hotels.com when they called to also help. Veliko was very busy and we would've been without a room for the night had a local old lady not overheard our problems and offered to help us find a bed for the night - thankfully she spoke English! Do not recommend as this is totally unacceptable service and very worrying for people unfamiliar with the area and not speaking the language
Erin
2022 年 5 月に 1 泊滞在
2/10 (非常に不満)
Kristina
家族旅行
2020 年 8 月 3 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Do not book! Arrogant and rude owner!
Don’t book this hotel. We arrived at the property at 6:30pm, and there was nobody on premises to welcome us. We called the phone number listed and we were told that we had no reservation. The lady on the phone was extremely rude and arrogant. She blamed us that we haven’t called her in advance to confirm the reservation- who does that? She said that she hasn’t been working with hotels.com for a long time and that it was not her fault that she didn’t have our reservation. She was not cooperative nor willing to accommodate us. She gave me a horrible attitude on the phone. Luckily, we were able to find another place to stay. Do not book this hotel!
Kristina
2020 年 7 月に 2 泊滞在
8/10 (良い)
Alain
2019 年 7 月 6 日
良かった点 : 清潔度、客室の快適度
Sans plus (+)
ce sont des chambre, sans vraiment être un hôtel.
La personne qui m'a réceptionné n'avait pas eu ma réservation de la veille !!
Bof, mais j'ai bien dormi
Alain
2019 年 6 月に 1 泊滞在
10/10 (非常に良い)
Nick
2019 年 6 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect place to stay
Great place to stay in Veliko Tarnova. It is very close to the Tsarvets, in the heart of the old town area surrounded by shops and restaurants. Fresh coffee in the morning. Family owned hotel, owner was wonderful. 200 year old building but updated/remodeled rooms. View amazing.
Nick
2019 年 6 月に 1 泊滞在
2/10 (非常に不満)
manolescu
2018 年 10 月 19 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
don't reccomand
I have arrived in the front of the hotel with my family and the lady who is working there told us that we are not expected in their hotel as we don't have any booking....we have called the hotel and they closed us the phone...we were forced to search for another hotel
manolescu
2018 年 10 月に 1 泊滞在
8/10 (良い)
Andrew、Stoke on Trent
2015 年 9 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stambolov Hotel Veliko Tarnovo
Very friendly receptionist, room was short notice and the manage to full-fill all our requirements. Look forward to our next stay in a few months time. Great for tourists of Veliko Tarnovo as close to most monuments as galleries etc.
Andrew
6/10 (普通)
宿泊されたお客様
2015 年 9 月 4 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Is on the main road and is not a hotel is most likely a hostel is ok for a night stop over to visit this old Bulgarian capital!
宿泊されたお客様
8/10 (良い)
Yuliyan
2015 年 2 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Yuliyan
6/10 (普通)
Frank、New York, NY
2014 年 10 月 20 日
良かった点 : 清潔度
Simple/Clean Guest House - Great Location and View
Simple check in and check out process using the pre-paid option.
There is no dining or amenities but that can be found close by.
The woman that I believe to be the owner was very nice although my lack of Bulgarian language skils was a hinderance
Frank
8/10 (良い)
Urs、Berlin
2014 年 7 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Die Aussicht von kleinen Balokon ist unschlagbar.
Das Hotel liegt zentral in der Altstadt gelegen mit einem guten Ausblick auf den Fluss. Das Zimmer war gross und sauber und gut eingerichtet.