2/10 (非常に不満)
宿泊されたお客様
家族旅行
2023 年 7 月 26 日
気になった点 : スタッフとサービス、客室の快適度
We need updated information before booking
We were quite disappointed on our stay here. The room was clean, though the floor was dusty and not at all clean.
We booked this place and my son was very much looking forward to using the swimming pool. When we checked in and asked, the staff told us that the pool is open now. Then we went into the room, changed to the swimming outfit and headed to the pool - it was closed.
They were working on the carpool, so we had to park our car far from our room.
The breakfast was NOT available, without a notice.
For a group of 4, they only had two bath towels and 1 face towel in our room. So I went and asked for more. They gave us what seems like the pool towels, with hair all over it.
With all this, I asked for a discount because I really did not think we should pay the full amount. However, the staff told me that she cannot give me a discount because I booked through expedia.
I really wish that they had let us know all of this so we could cancel the reservation and stayed elsewhere.
宿泊されたお客様
2023 年 7 月に 1 泊滞在
