Coming in at night the area around the property was dark and roads were under construction. It’s hard to identify which building is the hotel. Staff inside seemed unaware of guests needing to check in. But when the host finally came to check us in, he was nice.
After Traveling for 8 hours to arrive at the hotel hungry and hoping for room service but Their WhatsApp service does not work, I didn’t get a response when we asked about if there’s a dinner menu. Upstairs is very noisy so we wanted to avoid going up there but had to to avoid starving to death.
Also the door of your hotel room does not have an extra security lock inside. Doesn’t feel like a safe set up.
Tiffany
2024 年 3 月に 1 泊滞在
4/10 (不満)
Mario、Salem
家族旅行
2024 年 1 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I want to be honest and fair. The hotel and the staff are amazing we were greeted very nice and everyone had great vibes. if you want party or just chill with cool people this is the spot. There was one big issue that unfortunately will keep us from going back. The last night we stay around 1 am someone tryed to get into our room. After I told him this wasn't his room he became angre and started even harder to get in. I call receptions but after midnight there is no one you can call. We waited 10 mins after not hearing anything then decided to go look for security. After talking to security we found out that the guy trying to get in our room was a friend of the manager who was allowed by security to enter into the hotel. Dont know what the intention of this person was but being in a country that is not yours you dont know peoples intention. Scary things run in your head, is he going to rob us or try to hurt us or kill us. And finding out that
it's a friend of management made it even more scary, is this a set up? Please be very cautious never open a door to someone you dont know especially in the middle of the night.
Mario
2024 年 1 月に 3 泊滞在
6/10 (普通)
Araceli
カップルで旅行
2024 年 1 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
No tiene secador de pelo, no tiene televisión, me dijeron que eso requiere de más dinero, nunca me había pasado esto , hasta en el hotel más sencillo tiene televisión, aparte no tiene buen internet o sea que ni mi teléfono podía usar No me gustó
Araceli
2024 年 1 月に 4 泊滞在
10/10 (非常に良い)
Luis Alberto
2024 年 1 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luis Alberto
2024 年 1 月に 2 泊滞在
4/10 (不満)
lidia
2023 年 12 月 16 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
To loud on weekends could not sleep
lidia
2023 年 11 月に 2 泊滞在
10/10 (非常に良い)
Jenae Armani
カップルで旅行
2023 年 12 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay here was amazing!!! The property is beautiful with amazing decor for pictures. The staff and lady at the front desk was so helpful and made sure we were set with a scooter rental and local things to do. I highly recommend renting the scooter because the hotel is about 10 mins from the Tulum strip with food, clubs, and shops to enjoy. Overall 9/10 the only complaint was the area is still being developed so there is construction going on.
Jenae Armani
8/10 (良い)
Addy
2023 年 10 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Addy
2023 年 10 月に 1 泊滞在
8/10 (良い)
Mayra
2023 年 10 月 2 日
Mayra
2023 年 9 月に 2 泊滞在
8/10 (良い)
Ester
家族旅行
2023 年 8 月 28 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Hotel con encanto
El hotel está genial y la habitación que nos dieron nos gustó.
Pena que el intenet no funcionase.
Por la noche la música del bar la ponen súper alta hasta la 1 am
Ester
2023 年 8 月に 2 泊滞在
10/10 (非常に良い)
Aldo Arturo
カップルで旅行
2023 年 8 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, excellent food
Really nice place
Aldo Arturo
2023 年 8 月に 4 泊滞在
10/10 (非常に良い)
Demarie
2023 年 8 月 19 日
Demarie
2023 年 8 月に 3 泊滞在
4/10 (不満)
Oswaldo
2023 年 7 月 16 日
気になった点 : 清潔度
Oswaldo
2023 年 7 月に 2 泊滞在
10/10 (非常に良い)
Christopher
2023 年 4 月 18 日
Christopher
2023 年 4 月に 1 泊滞在
10/10 (非常に良い)
Yuriy
2023 年 4 月 16 日
Yuriy
2023 年 4 月に 1 泊滞在
10/10 (非常に良い)
kyle
2023 年 4 月 9 日
kyle
2023 年 4 月に 2 泊滞在
4/10 (不満)
Kelly、Conroe
カップルで旅行
2023 年 2 月 17 日
気になった点 : 設備とサービス、施設のコンディションと設備
What can I say about this place.. it’s a nice place but the entire area around is really bad. The poor road conditions ended up costing me over 1,000 usd bc you literally can’t avoid the huge holes. The noise in the hotel every night was unbearable. They have a DJ every night and it’s definitely not a place of relaxing. Great for all nighters and party people. Not for a family, or relaxing or kids.I also was left several times with no towels or tp, so I stopped leaving tips. A robe went missing from the housekeeping and I was treated like I took the robe. The hotel is very cool though, the staff for the kitchen was great and they were sweet. Unless it improves in hospitality drastically,I could never stay there again. Also, the concrete walls are nice but not with the on going construction. There are no bathroom doors, and the bathrooms are open to the outside hallways.Cool design but very ineffective for privacy.
Kelly
2023 年 2 月に 8 泊滞在
10/10 (非常に良い)
Esmeralda、Horizon
グループ旅行
2023 年 2 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I just love it . Very clean and adorable. Staff very friendly. The locatin is not the best but not the worst. I definitely will come back. Breakfast included was delicious.
Esmeralda
2023 年 1 月に 4 泊滞在
8/10 (良い)
BARTOLI
グループ旅行
2023 年 1 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Très joli
Très bel hotel, 2 piscines, très bonne literie, personnel très gentil et serviable, petit déjeuner inclus et bon avec des produits frais. Mais beaucoup de bruit en journée à cause des travaux autour (beaucoup d'hôtels en construction) et à partir de 8h30, pas gênant pour nous car en excursion en journée. Et la nuit musique à fond jusqu à 4h du matin sur 2 nuits (hôtel en face ou personnes sur chantier?) C est dommage car l hôtel est tres agréable et le studio tres spacieux. Et si vous n'avez pas de voiture, un peu éloigné du centre.
BARTOLI
2023 年 1 月に 4 泊滞在
8/10 (良い)
Kevin
2023 年 1 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kevin
2023 年 1 月に 5 泊滞在
10/10 (非常に良い)
Paula Isabel
グループ旅行
2023 年 1 月 16 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy atentos, excelente servicio, limpio, comida deliciosa
Paula Isabel
10/10 (非常に良い)
Jennifer
2023 年 1 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Xkeban Tulum became my home away from home for a few days. I felt right at home. I never felt unsafe or unwelcome.
Breakfast included: 8am-12pm
So delicious omg. They have a small menu selection that was designed for the people staying at the hotel.
Yes the breakfast is included for your entire stay.
No lunch or dinner service . They give you this app that you can order food from different restaurants ( like their version of Uber eats) in the area or the restaurants are a 10 min drive.
They are a brand new hotel so hopefully soon enough they will add a lunch/dinner restaurant and I feel like that will complete them !
The Hotel itself :
It’s feels a mansion with separate rooms !
It doesn’t have a hotel vibe. More like a home.
You have two pools one upstairs and downstairs
The one upstairs is more comfortable with Beds and of course the sun.
Clean. Everyone is constantly cleaning here !
The water is salty though( but I figured out that it’s everywhere)
Rooms: The staff always came in and cleaned the room while you stepped out and always added new towels when needed.
The Bar : small bar upstairs with music in the rooftop ! Small menu of cocktails
The staff : OUTSTANDING. Super sweet and personable. They provide you with taxi services, information, whatever you need.
The SPA: MS.ELIZABETH HAS MAGIC HANDS. It was the best massage I have had ever. I felt relaxed and zen. Thank you to everyone for making my experience rememberable.