Coming in at night the area around the property was dark and roads were under construction. It’s hard to identify which building is the hotel. Staff inside seemed unaware of guests needing to check in. But when the host finally came to check us in, he was nice.
After Traveling for 8 hours to arrive at the hotel hungry and hoping for room service but Their WhatsApp service does not work, I didn’t get a response when we asked about if there’s a dinner menu. Upstairs is very noisy so we wanted to avoid going up there but had to to avoid starving to death.
Also the door of your hotel room does not have an extra security lock inside. Doesn’t feel like a safe set up.
Tiffany
2024 年 3 月に 1 泊滞在
4/10 (不満)
Mario、Salem
家族旅行
2024 年 1 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I want to be honest and fair. The hotel and the staff are amazing we were greeted very nice and everyone had great vibes. if you want party or just chill with cool people this is the spot. There was one big issue that unfortunately will keep us from going back. The last night we stay around 1 am someone tryed to get into our room. After I told him this wasn't his room he became angre and started even harder to get in. I call receptions but after midnight there is no one you can call. We waited 10 mins after not hearing anything then decided to go look for security. After talking to security we found out that the guy trying to get in our room was a friend of the manager who was allowed by security to enter into the hotel. Dont know what the intention of this person was but being in a country that is not yours you dont know peoples intention. Scary things run in your head, is he going to rob us or try to hurt us or kill us. And finding out that
it's a friend of management made it even more scary, is this a set up? Please be very cautious never open a door to someone you dont know especially in the middle of the night.
Mario
2024 年 1 月に 3 泊滞在
6/10 (普通)
Araceli
カップルで旅行
2024 年 1 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
No tiene secador de pelo, no tiene televisión, me dijeron que eso requiere de más dinero, nunca me había pasado esto , hasta en el hotel más sencillo tiene televisión, aparte no tiene buen internet o sea que ni mi teléfono podía usar No me gustó
Araceli
2024 年 1 月に 4 泊滞在
10/10 (非常に良い)
Luis Alberto
2024 年 1 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luis Alberto
2024 年 1 月に 2 泊滞在
4/10 (不満)
lidia
2023 年 12 月 16 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
To loud on weekends could not sleep
lidia
2023 年 11 月に 2 泊滞在
10/10 (非常に良い)
Jenae Armani
カップルで旅行
2023 年 12 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay here was amazing!!! The property is beautiful with amazing decor for pictures. The staff and lady at the front desk was so helpful and made sure we were set with a scooter rental and local things to do. I highly recommend renting the scooter because the hotel is about 10 mins from the Tulum strip with food, clubs, and shops to enjoy. Overall 9/10 the only complaint was the area is still being developed so there is construction going on.
Jenae Armani
8/10 (良い)
Addy
2023 年 10 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Addy
2023 年 10 月に 1 泊滞在
8/10 (良い)
Mayra
2023 年 10 月 2 日
Mayra
2023 年 9 月に 2 泊滞在
8/10 (良い)
Ester
家族旅行
2023 年 8 月 28 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Hotel con encanto
El hotel está genial y la habitación que nos dieron nos gustó.
Pena que el intenet no funcionase.
Por la noche la música del bar la ponen súper alta hasta la 1 am