2/10 (非常に不満)
Kevin
カップルで旅行
2024 年 5 月 21 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
HORRIBLE experience!! Please read before you consider staying here.
We booked a three-night stay in May 2024 through Expedia and we quickly left after staying one night. We couldn’t get out of there fast enough!! There were ants in the bed all night, they only provide air conditioning between 9 pm-9 am, the water coming out of the sink faucet/shower is not safe for drinking nor brushing your teeth, and it was overall a very uncomfortable experience dealing with this hotel's management team.
First, the hotel room was an overall uncomfortable place to stay. The hotel room had none of the typical comforts that can be expected in Mexico for the same price: No phone, no TV, no fridge, and basically no furniture. The straw that broke the camel’s back for me was that the mattress was also hard as a rock and both of us were very uncomfortable.
Bugs could easily enter the room as the air conditioning machine, windows, and door had small gaps and were not properly sealed. I woke up around 6:30 am and took pictures of the ants crawling around the bed and my partner and I were horrified. We also had several mosquitoes in our bedroom that night.
When I booked our stay on Expedia this hotel's page on Expedia says they have AC, a shower, and a sink. All very misleading. They only provide air conditioning between 9 pm-9 am which was not clearly stated prior to booking. It took over an hour for the small wall AC to cool the room down. So whatever temperature it is outside that’s the tempe
Kevin
2024 年 5 月に 3 泊滞在