Consider a stay at Mistiq Gardens and take advantage of a rooftop terrace, a garden, and an outdoor entertainment area. Guests can connect to free in-room WiFi.
Tulum is home to Mistiq Gardens. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide
You'll have the entire condo to yourself and will only share it with other guests in your party.
Mistiq Gardens
4 outdoor pools, a rooftop terrace, and concierge services are available at this condo building. Self parking is free. Other amenities include a garden. Each condo features free WiFi and a dining area, plus a kitchenette with a stovetop and a microwave. Added amenities include a sitting area, a flat-screen TV, and a rainfall shower. Housekeeping is available on request.
Mistiq Gardens offers 30 air-conditioned accommodations with complimentary toiletries and blackout drapes/curtains. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 3-star condo have kitchenettes with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads.
Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Flat-screen televisions are featured in guestrooms. Housekeeping is provided on request.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Well-lit path to entrance
Designated smoking areas
Services and conveniences
Blackout drapes
Concierge services
Housekeeping (on request) (for a fee)
Luggage storage
Meal delivery service
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
1 building
30 units
4 floors
Built in 2022
Garden
Housekeeping (on request)
Individual decor
Individual furnishings
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Key retrieval, private entrance
Pets
Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A damage deposit of USD 500 will be collected before check-in.
We have included all charges provided to us by the property.
Optional extras
Pet fee: USD 30 per pet, per stay
Service animals are exempt from fees
Housekeeping fee: USD 30 per stay; may vary based on length of stay and unit size
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
We should mention
Pool access available from 9:00 AM to 9:00 PM
Property is also known as
Mistiq Gardens Condo
Mistiq Gardens Tulum
Mistiq Gardens Condo Tulum
Frequently asked questions
Does Mistiq Gardens have a pool?
Yes, this property has 4 outdoor pools. Pool access is from 9:00 AM–9:00 PM.
Is Mistiq Gardens pet-friendly?
Yes, cats and dogs are allowed at this property. There's a fee of USD 30 per pet, per stay. Service animals are exempt from fees.
How much is parking?
Self parking is free at this property.
What time is check-in at Mistiq Gardens?
Check-in start time: 4:00 PM; Check-in end time: anytime.
What time is check-out at Mistiq Gardens?
Check-out is at 11:00 AM.
Where is Mistiq Gardens located?
Situated in Tulum, this condo building is 1.8 mi (2.9 km) from Jaguar Viewpoint Tulum and 1.9 mi (3 km) from Tulum Beach. Hunab Lifestyle Center and Holistika Art Walk are also within 3 mi (5 km).
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Mistiq Gardens Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4
Cleanliness
7.4
Amenities
8.0
Property conditions & facilities
Rating 10 - Excellent. 38 out of 83 reviews
10 - Excellent
38
Rating 8 - Good. 23 out of 83 reviews
8 - Good
23
Rating 6 - Okay. 8 out of 83 reviews
6 - Okay
8
Rating 4 - Poor. 3 out of 83 reviews
4 - Poor
3
Rating 2 - Terrible. 11 out of 83 reviews
2 - Terrible
11
Reviews
6/10 Okay
Jose Eduardo Miranda
Feb 5, 2026
Liked: Cleanliness, property conditions & facilities, communication
The room was clean but overnight small bugs were all over the kitchen counter.
It was disappointing to learn that there is no "free beach shuttle" as advertised in the amenities section. Administration said they would rectify the listing.
Security people at the front desk were very informative about transportation options. We learned of newer cheaper options.
External appearance and vegetation is very well kept. Common area cleaning staff were at work silently at 7:30am, the grounds looked great. 5 star on this topic.
Jose Eduardo Miranda
Stayed 3 nights in Feb 2026
10/10 Excellent
Alexander
Feb 3, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place,very unique, enjoyed this place so much i took an extra day, clean and quiet,nice stuff woth cute bar on the roof
Alexander
Stayed 2 nights in Jan 2025
10/10 Excellent
ERIC
Mar 31, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was great and many pools to choose from there is no paved street so it’s a little bit bumpy to get there, but luckily it’s not so far from the main road Kukulkan.
ERIC
Stayed 4 nights in Mar 2025
10/10 Excellent
Emily
Aug 8, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great property! Only complaint is that the bike rentals all had popped tires which means we had to go out of the way to find another bike rental property.
Emily
Stayed 6 nights in Aug 2024
8/10 Good
Heather
Nov 8, 2025
Liked: Cleanliness, property conditions & facilities, communication
The staff were great, they were very accommodating for our needs. We have a child in a wheelchair and her accessibility needs are where we had issues. I chose this condo because it has an elevator, pretty rare in Tulum. The interior doors are not wide enough for the wheelchair to go into the bedrooms or bathrooms. Fortunately the bedrooms have exterior doors we could use. My daughter had to go outside to go to the living area and/or her bedroom. My son's waller fit through the interior doors so we would balance my daughter an the small seat and wheel her into the bathroom for a shower. The shower is pretty narrow and we bought a plastic chair so she could sit to bathe. But the shower door swung inwards and we were unable to close it to bathe her so it was a bit of a wet mess. The last thing to mention is the pools, there is no lift to get in the pool and no handrails into it so my sons with cerebral palsy and use a walker were scared to get into the pool without complete support down the steps. Yes, these issues impact a small portion of tourists but I am finding that NO ONE gives any information relevant for our use and I am trying to change that. Would I stay here again? If it was just me , yes. Not with the kids though.
Heather
Stayed 5 nights in Oct 2025
8/10 Good
Meghann
Apr 23, 2025
Liked: Communication
The property was beautiful, but like other reviews mentioned the room was not cleaned thoroughly but we managed. The first night one of the showers was not draining, however maintenance fixed it quickly & we didnt have any issues with it the rest of our stay. There is another building being built next door so it was noisy and dusty. The roads going to the property are also extremely rough. They seemed to be working on that while we were there though!! It is located just a few minutes drive to the beach area and downtown. We rented a car so had no issues getting around, if you dont get a car you will definately want to rent a bike, moped, or atv! There are tons of options around for that!
Meghann
Stayed 5 nights in Apr 2025
10/10 Excellent
Erica
Apr 17, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the property and the condo. It was very clean, stocked with essentials, and had multiple pools. The rooftop restaurant was nice and food was awesome. They do have assigned underground parking.Only downfall is finding it and the streets are horrible. We received our checkin email the day of but was able to checkin a hour early. If your not fluent in Spanish definitely have a translator app available because majority of staff speaks Spanish but everyone was very nice.
This is a newer property, so the facilities are actually pretty great. The pools, the gym, etc. are in great condition. The upstairs restaurant is also convenient since there is nothing walkable from the property. There are taxis out front all the time that can take you where you need to go.
We had a 3 bdrm penthouse with a private pool. The pool was unusable the whole trip because there was never any way to clean it and it would get dirty very quickly. There was also no soap, shampoo or towels in one bathroom, and no cups or anything that would make it convenient. Definitely felt like a room that was just always rented out...but it was still a great place to stay!
James
Stayed 4 nights in Jan 2024
10/10 Excellent
Carlos
Apr 22, 2025
Liked: Cleanliness, room comfort, communication
Nice place
Nice place to stay. Rent a car if you want to stay in this facility.
Carlos
Stayed 4 nights in Apr 2025
10/10 Excellent
Jon
Mar 30, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
All around very good
Jon
Stayed 14 nights in Mar 2025
6/10 Okay
Theresa
Aug 18, 2025
Disliked: Amenities, property conditions & facilities, communication
We were without water and power for an entire day. It was very inconvenient. Restaurant opens late.
Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was amazing! The manager contacted me and everything I needed they provided me immediately
Mohammed
Stayed 3 nights in Dec 2024
10/10 Excellent
Omar
Dec 3, 2022
Liked: Cleanliness, amenities, property conditions & facilities, communication
I really enjoyed my stay there, the apartment is well furnished with a private access to the pool . Nice bed room view on the pool and jangle.
I will be back to stay there for sure
Omar
10/10 Excellent
Carlos
Oct 30, 2022
Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice new property, lovely staff. Well worth staying here. It is helpful to rent your own car, otherwise the staff will help you arrange transports.
Carlos
Stayed 4 nights in Oct 2022
10/10 Excellent
Ana Carolina
May 21, 2023
Liked: Cleanliness, room comfort, communication
The apartment was in perfect condition, we had a great experience overall
The amenities were great too, the pools and surroundings were always cleaned
Everybody was very helpful and friendly
Ana Carolina
Stayed 2 nights in May 2023
10/10 Excellent
Samantha
May 26, 2023
Liked: Cleanliness, room comfort
Peaceful, Beautiful Setting. Loved it!!
Quiet and peaceful setting with lush gardens. It’s modern and beautiful in design and decor
Loved everything at this property.
We stayed in a loft suite. Loved it
Staff is friendly and your located in between the ocean and el centro.
Samantha
Stayed 1 night in May 2023
10/10 Excellent
Dino
Sep 20, 2022
Liked: Cleanliness, amenities, property conditions & facilities, communication
The place is brand new with quality finishes has everything you could ask for! Everyone was nice and accomodating including Octavio the representative and made my stay welcoming and satisfying will stay again!
Dino
Stayed 1 night in Sep 2022
8/10 Good
Verified traveler
May 13, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful. Peaceful
Verified traveler
Stayed 4 nights in May 2023
6/10 Okay
Horatio
May 27, 2023
Liked: Cleanliness
Disliked: Amenities
Beautiful property, love the view and the receptionist Brian was really helpful. But I hated the fact that they don’t clean up n we were there for 5day, no towel change and overall the harassment about tips is ridiculous.
Horatio
Stayed 4 nights in May 2023
10/10 Excellent
Christina
Nov 6, 2022
Liked: Cleanliness, amenities, property conditions & facilities, communication
This property was way beyond what I hoped it to be. Knowing the fact that they are a new hostel and they’ve only been open since July, they definitely out did themselves with the cleanliness and the luxury jungle vibe. There’s no doubt that I would stay here again and also recommend others to the place. Loved literally EVERYTHING about it
Christina
10/10 Excellent
Sean
Sep 24, 2022
Liked: Cleanliness, amenities, property conditions & facilities, communication
Octavio was great. I had a hard time finding the property on my motorcycle so he drove down and guided me straight to it. Made sure I got into my room and told me everything I needed to know about the property during my stay. I would definitely stay here again. Thank you Octavio 🙏
This Property is absolutely worth the price. Make sure you got your own mobility cause the location is not the best. Some Rooms are very good and some Rooms are OK, do you gotts be lucky with this. I recommend to Book a bigger one.
Arriving here it seemed like a nice clean place. I enjoyed the rooftop food and pools. However, they did not provide housekeeping and when asked for toilet paper they mentioned they did not offer that either. We had to buy basic necessities such as toilet paper, napkins and plastic bags.
Natalin Nicol
Stayed 7 nights in Jun 2023
10/10 Excellent
Ramon De La Rosa
May 11, 2023
Liked: Cleanliness, property conditions & facilities, communication
I will emphasize that the cleaning of the rooms was never done the day I was there. But in general the installation was perfect, the beautiful designs.