Hotel El Capitan Tulum

Property class: 3

Choose dates to view prices

Located close to Playa Paraiso and Tulum National Park, Hotel El Capitan Tulum provides free full breakfast and a garden. Guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
The current price is ￥12,998
￥16,219 total
includes taxes & fees
Oct 24 - Oct 25

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Traditional Room, 1 King Bed

A bedroom with a bed, a hanging chair, a wall hanging, and a window with curtains.

Traditional Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

A hotel room with two beds, a small table, a dreamcatcher, and a view of palm trees through the door.

Standard Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Quadruple Room

A hotel room with two beds, a small table, and a balcony with a view of palm trees.

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

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About the neighborhood

Tulum City Center, a neighborhood in Tulum, is home to Hotel El Capitan Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Don't miss out on a visit to Xel-Há Park. Take an opportunity to explore the area for water adventures such as fishing. Visit our Tulum travel guide
Map
77780, QROO, Tulum, Avenida Coba x calle Asteroides, Lote 1 mza. 69

What's nearby

  • A coastal scene with a stone structure, a beach, and palm trees.
    Jaguar Park
    10 min walk - 0.8 km
  • A coastal archaeological site with a large stone structure, wooden walkways, and visitors.
    Tulum Mayan Ruins
    9 min drive - 5.0 km
  • Hunab Lifestyle Center
    10 min walk - 0.8 km
  • Dos Aguas Park
    14 min walk - 1.2 km
  • Hospital de Tulum
    5 min drive - 2.1 km

Getting around

  • Tulum Intl. Airport (TQO)
    45 min drive

Restaurants

  • Starbucks
    8 min walk
  • La Regia Tulum
    1 min walk
  • El Capitán
    1 min walk
  • Boston’s Tulum
    2 min walk
  • Teetotum Hotel
    3 min walk

About this property

Hotel El Capitan Tulum

  • Hotel near Tulum National Park
  • Located close to Playa Paraiso and Tulum Mayan Ruins, Hotel El Capitan Tulum provides free full breakfast and a garden. Stay connected with free in-room WiFi.
  • You'll also find perks like:
    • An outdoor pool along with pool umbrellas
    • Free self parking
    • A water dispenser, a nature reserve, and multilingual staff
    • Outdoor furniture, smoke-free premises, and local meal delivery service
  • Room features
  • All guestrooms are individually furnished, and include comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
  • Extra amenities include:
    • Bathrooms with rainfall showers and shampoo
    • Private yards, wardrobes/closets, and housekeeping

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Frequently asked questions

Does Hotel El Capitan Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:30 AM–10:00 PM.

How much does it cost to stay at Hotel El Capitan Tulum?

As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at Hotel El Capitan Tulum on Oct 24, 2026 start from ￥12,998, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel El Capitan Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel El Capitan Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel El Capitan Tulum?

Check-out is at noon.

Where is Hotel El Capitan Tulum located?

Located in Tulum City Center, this hotel is within 3 mi (5 km) of Tulum National Park, Tulum Mayan Ruins, and Gran Cenote. Tulum Beach and Playa Paraiso are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel El Capitan Tulum Reviews

8.4

Very Good

8.4

Cleanliness

8.4

Amenities

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 16 out of 32 reviews
Rating 8 - Good. 9 out of 32 reviews
Rating 6 - Okay. 3 out of 32 reviews
Rating 4 - Poor. 3 out of 32 reviews
Rating 2 - Terrible. 1 out of 32 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We stayed here a number of years ago and enjoyed it. Since we were familiar with the location , we booked it again. The hotel could use some upgrades now, but was still a good place to stay.
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for price,basic and a little outdated but staff was extremely nice and accommodating. About 20 min walk from main bus station ,10 min bike ride to the ruins and 15 min bike ride to the beach. The free breakfast was great,large portions and delicous. The area around the hotel is safe and clean. Close to the center but quiet.
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Room comfort
Hard beds and got disturbed by loud music all night. Just got quiet early in the morning. Ordered breakfast and took almost an hour to be served. Restaurant is nice and food is really tasty genuine Mexican dishes.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Yes
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made this reservation to visit our local family, expecting to have a great experience, but this was ruined by staying at this place - EL CAPITAN. Upon checking in, the owner saw my family that lives in the area and approached us aggressively looking down on my family. We told her we had a reservation, and she sent us to the check in desk. After checking in, we felt being watched, this lady was following us and when we went to the pool she discriminated against us because my 60yr old mom did not have swimming suit and got into the pool with regular shorts and shirt, the owner said that my mom's clothes will damage the moldy pool. (I have pictures of the moldy pool of concern). This behavior was only done to us, the owner acted very politely with other guests that were tourists. During our stay we were treated differently for being locals while tourists were treated better, me and my wife were treated really nice while my local family were looked down on, extremely unacceptable. I would definitely not recommend this place. The owner should learn some manners and treat people better.
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Estuvimos hospedados 1 noche porque solo íbamos de paso, es un hotel sencillo, para solo ir a dormir está bien. El personal es amable.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buenas atenciones, el hotel es un poco antiguo, pero se sintió como bien. El restaurante muy bueno, la comida excelente.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel es muy amable, su desayuno es una delicia, súper recomendable, la ubicación es muy agradable, muy amena la estancia!!
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Local para pernoitar

O hotel não tem recepção. O check-in é feito no restaurante do hotel que tem o mesmo nome do hotel. Lugar ok para pernoitar. Atendimento gentil e café da manhã excelente.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó el lugar calidad precio
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No es no.

Trato malo, alberca sucia, aire acondicionado funcionaba de a ratos, desayuno malo, la TV de cuarto sin operar.
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Habitación limpia y excelente relación precio / calidad. El desayuno incluido es muy bueno. Olor a drenaje en el baño. La recepción no tenía personal, había que acceder por la oficinita del restaurante lo cual fue un poco raro
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Recomiendo
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Staff & service
Disliked: Cleanliness
Son muy serviciales
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estadía excelente, nos atendieron excelente, descanso y ubicación inigualables. Volveremos pronto.
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno muy bien servido. Muy amables en el hotel. Cuarto bien equipado, excelente ubicación
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio de recepción de día y restaurante, solo falta de capacitación al guardia de noche
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La recepcionista que me ayudó con el Check in es encantadora.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excelente lugar lo único es que las habitaciones no cuentan con televisión de ahí en fuera todo excelente
Stayed 1 night in May 2024
Verified review

4/10 Poor

Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Stayed 1 night in Apr 2025