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Hotel Casa Santiago Tulum

Property class: 3

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You can look forward to a terrace, a garden, and laundry facilities at Hotel Casa Santiago Tulum. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite King with Balcony

Suite King with Balcony | Frette Italian sheets, premium bedding, Select Comfort beds

Suite King with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Double Room, 1 Bedroom, Non Smoking, Terrace

Family Double Room, 1 Bedroom, Non Smoking, Terrace | Frette Italian sheets, premium bedding, Select Comfort beds

Family Double Room, 1 Bedroom, Non Smoking, Terrace

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Terrace

Room, 1 Queen Bed, Terrace | Frette Italian sheets, premium bedding, Select Comfort beds

Room, 1 Queen Bed, Terrace

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Located in Tulum, Hotel Casa Santiago Tulum is in the city center. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Playa Paraiso. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Explore all the area has to offer with ecotours and hiking/biking trails. Visit our Tulum travel guide
Map
77780, QROO, Tulum, Calle 10 Sur entre 5 y 7 Sur, Col. La Veleta

What's nearby

  • A beach with a palm tree and ocean waves under a purple sky.
    Tulum Beach
    11 min drive - 8.1 km
  • Ancient stone ruins with a pyramid-like structure, a stone wall, and a sign indicating no photography.
    Tulum Mayan Ruins
    13 min drive - 7.4 km
  • Holistika Art Walk
    14 min walk - 1.2 km
  • Hospital de Tulum
    18 min walk - 1.5 km
  • Dos Aguas Park
    3 min drive - 1.5 km

Getting around

  • Tulum Intl. Airport (TQO)
    43 min drive

Restaurants

  • Vaivén
    1 min walk
  • Pepe The Best Taco!
    3 min walk
  • Delicia
    6 min walk
  • La Baguette
    3 min drive
  • El Aguajito Marisqueria
    2 min walk

About this property

Hotel Casa Santiago Tulum

  • Hotel near Tulum Mayan Ruins
  • You can look forward to a terrace, a garden, and laundry facilities at Hotel Casa Santiago Tulum. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • An outdoor pool along with sun loungers
    • Free self parking
    • Bike rentals, a roundtrip airport shuttle (surcharge), and express check-out
    • A water dispenser, concierge services, and luggage storage
  • Room features
  • All guestrooms are individually decorated, and have comforts such as premium bedding and furnished patios, in addition to thoughtful touches like laptop-compatible safes and air conditioning.
  • Extra conveniences in all rooms include:
    • Frette Italian sheets and Select Comfort beds
    • Bathrooms with rainfall showers and free toiletries
    • 32-inch flat-screen TVs with cable channels
    • Refrigerators, art supplies, and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Art supplies
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Individual decor
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions; your host will greet you
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from November 25 2023 to November 24 2025 (dates subject to change).

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by wire transfer and is due within 48 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 106 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Hotel Casa Santiago Tulum have a pool?

Yes, this property has an outdoor pool.

Is Hotel Casa Santiago Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Casa Santiago Tulum?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Casa Santiago Tulum?

Check-out is at 11 AM.

Does Hotel Casa Santiago Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 106 per vehicle applies.

Where is Hotel Casa Santiago Tulum located?

Located in La Veleta, this hotel is within 1 mi (2 km) of Holistika Art Walk, Hospital de Tulum, and Dos Aguas Park. Hunab Lifestyle Center and Jaguar Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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