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"Spotless room ,friendly helpful staff especially for explaining onsen protocol "

"Onishiya Suishoen provided a truly wonderful, next-level Japanese experience for our family trip. Both the dinner and breakfast were delicious. The onsen was the absolute highlight—my mother called it her best onsen experience ever! The staff's customer service was warm, hospitable, and made celebrating her birthday a delight. Highly recommend!"

"Great deal!"

"Food was excellent. Room was clean. Property was clean"

"Spacious room, even though I don’t speak Japanese that well the staff were very helpful!"

"The staff were extremely kind, the food was amazing and there was so much of it, and the location was perfect! 10/10🔥"

"Kinosaki is such a beautiful community and this property was delightful. The room was a traditionally styled Japanese space and very comfortable. "

"The staff was very friendly and accommodating. The hotel and onsen were very nice and the breakfast was delicious. I highly recommend this place for your stay. "

"Wonderful hotel. Each room had the perfect amount of amenities and space. Really appreciated the free drink on arrival, and the breakfast was excellent."