Comms before arrival were good although I did need to check that it was ok to deal direct with the agent rather than through HomeAway and this should be explained on the website.
We arranged an arrival time; but unfortunately our flight was diverted to Paris mid-air. I called from there and explained the situation and Nadia, our arrival contact and she was fine about the uncertainty and it went well. She herself, is charming, her English is excellent and she was very clear in her introduction to the place. We had a major problem with the shower water supply which was resolved the next day, a Sunday, thank you. Deborah, who was on call that weekend, was equally efficient and also spoke excellent English
The place itself was spotlessly clean. For anyone with any sort of disability, there is a tricky staircase to the second floor and no lift. We were fine. It's within walking distance of all the main tourist attractions in Toulouse and there are a million and one eateries at a reasonable price in the area which is, in fact, student territory which also makes it quite safe.
It's about 5-10 minutes walk from Capitol or Jeanne d'Arc metro stations. From the airport, use the tram and change at Arennes. Get a 10 trip card at the airport for €13.50: can be used for 2 people. One clip each will get you from the airport to either metro station.
We can recommend the place and will be quite happy to use it again when we visit family in Toulouse.