Exterior detail

Reviews of Ascott Marunouchi Tokyo

4.5 out of 5
Ascott Marunouchi Tokyo
1-1-1 Otemachi, Chiyodaku, Tokyo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 378 out of 494 reviews" "
Rating 8 - Good. 101 out of 494 reviews" "
Rating 6 - Okay. 7 out of 494 reviews" "
Rating 4 - Poor. 1 out of 494 reviews" "
Rating 2 - Terrible. 7 out of 494 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Pauline

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jacinto

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Ascott Marunouchi Tokyo on Apr 5, 2024
Dear Guest, Thank you very much for your staying with us and appreciate for your feedback. Glad to hear that you were satisfied with your recent stay. Hope you would come back to the hotel when you visit Tokyo once again. Management

10/10 Excellent

Bruce

Traveled with family
Liked: Amenities
Very modern and clean hotel/apartment. Fully equipped. Staff were very helpful. Breakfast buffet was wonderful. Bed mattress was so comfortable. Just wish they had evening dining and a bar/lounge.
Stayed 2 nights in Mar 2024
Response from Ascott Marunouchi Tokyo on Apr 5, 2024
Dear Guest, Thank you very much for your staying with us and appreciate for your feedback. Glad to hear that you were satisfied with your recent stay. Hope you would come back to the hotel when you visit Tokyo once again. Management

10/10 Excellent

Maria

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent hotel, the location, staff, cleanliness and room.
Stayed 6 nights in Feb 2024
Response from Ascott Marunouchi Tokyo on Apr 5, 2024
Dear Guest, Thank you very much for your staying with us and appreciate for your feedback. Glad to hear that you were satisfied with your recent stay. Hope you would come back to the hotel when you visit Tokyo once again. Management

10/10 Excellent

Raquel

Liked: Cleanliness, property conditions & facilities
We had a great stay at Ascott Marunouchi! Highly recommended and I would definitely come back!
Stayed 6 nights in Feb 2024
Response from Ascott Marunouchi Tokyo on Apr 5, 2024
Dear Guest, Thank you very much for your staying with us and appreciate for your feedback. Glad to hear that you were satisfied with your recent stay. Hope you would come back to the hotel when you visit Tokyo once again. Management

10/10 Excellent

Hadley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely stunning views of Imperial Palace and Gardens plus Shinjuku and beyond. We could even see Mount Fuji on clear days. Large soaking tub was lovely. Well appointed rooms and bathrooms. Loved everything! Friendly staff.
Response from Ascott Marunouchi Tokyo on Apr 5, 2024
Dear Guest, Thank you very much for your staying at Ascott recently. Appreciate for your positive feedback on this property. It is located in center of financial area of Tokyo. It is easy access to Tokyo station and Otemachi station subway. Hope you will come back to the hotel when you revisit Tokyo again. Management

8/10 Good

Tzu Ling

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Service on Feb 20, 2024
Dear Tzu Ling sama, Thank you very much for having stayed at Ascott Marunouchi Tokyo. We are happy to hear that you are mostly satisfied with our service. If there is anything that you would like us to improve, please feel free to let us know. We are very much looking forward to serving you again soon.

8/10 Good

Harry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gest service team on Jan 20, 2024
Dear Harry sama, thank you very much for having stayeed at Ascott Marunouchi Tokyo. I sincerely appreciate your positive feedback for our service. We will keep working hard for our valued guests. We are very much looking forward to welcoming you again soon.

10/10 Excellent

Liana

Liked: Cleanliness, room comfort
Beautiful view, close to station and subway, kitchen was great. Spacious room. Very clean and comfortable. Thank you
Stayed 3 nights in Jan 2024
Response from Management on Jan 10, 2024
Dear Liana samaThank you for your feedback. Good to know you enjoyed your stay here at Ascott. Please come back to the hotel when you visit Tokyo again, maybe different seasons to see another beauty of Japan.

8/10 Good

mohamed

Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2023
Response from Guest Service Team on Jan 3, 2024
Dear Mohamed sama, Thank you very much for having stayed at Ascott Marunouchi Tokyo. We will continue our effort to provide the best service for our guests. We are looking forward to your next visit!

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful. Will be back.
Stayed 1 night in Nov 2023
Response from Management on Dec 4, 2023
Dear Laura samaThank you for staying with us at Ascott Marunouchi Tokyo.Glad to hear you had a wonderful stay recently. Hope you will come back in the near future. Management

10/10 Excellent

Rosan Lee, San Francisco

Traveled with family
Liked: Cleanliness, property conditions & facilities
property was very well kept. it has amenities that is very convenient like washer and dryer in the room. What I didn’t like was the dimness in the bathroom. there should be more lights
Stayed 10 nights in Oct 2023
Response from Management on Nov 9, 2023
Dear Rosan Lee samaThank you very much for your staying with us at Ascott Marunouchi Tokyo.Glad to hear that you were satisfied with our facilities that was well maintained and equipped with laundry machines.appreciate for your feedback for dimness in the bathroom. we will take it into consideration for future renovation.

8/10 Good

Eileen

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023

10/10 Excellent

Shih Chun

Stayed 2 nights in Sep 2023
Response from Guest Service Team on Jan 3, 2024
Dear Shih Chun sama, Thank you very much for having stayed at Ascott Marunouchi Tokyo. We sincerely appreciate your positive feedbacks for our service. We are glad to hear that you have enjoyed staying with us. We will continue our effort to provide the best service for our guests. We are looking forward to your next visit!

10/10 Excellent

Jeffrey

Business traveler, Traveled with partner
Great hotel. Lobby is in the 22nd floor.
Stayed 1 night in Sep 2023
Response from Guest Service Team on Sep 17, 2023
Dear Jeffrey sama, Thank you very much for your positive feedback. We are pleased to know you have enjoyed your staying and we are grateful receiving such a compliment. We constantly aim the best service for our valued guests then we appreciate your kind feedbacks. We are looking forward to welcoming you back again in the future. Thank you again for choosing Ascott Marunouchi Tokyo. Warm regards, Shoko

10/10 Excellent

Ming

Stayed 3 nights in Sep 2023
Response from Guest Service Team on Sep 17, 2023
Dear Ming sama, Thank you very much for your positive feedback. We are pleased to receive such a compliment. We are constantly aim the best service for our valued guests then we appreciate your kind feedbacks. We are looking forward to welcoming you back again in the future. Thank you again for choosing Ascott Marunouchi Tokyo. Warm regards, Shoko

10/10 Excellent

Soohaeng

Liked: Cleanliness, property conditions & facilities
Many workers from overseas with excellent Japanese.
Stayed 7 nights in Aug 2023
Response from Guest Service Team on Sep 17, 2023
Dear Shoohaeng sama, Thank you very much for your kind message. We are pleased to receive such a compliment. We are constantly aim the best service for our valued guests then we appreciate your kind feedbacks. We are looking forward to welcoming you back again soon. Thank you for choosing Ascott Marunouchi Tokyo. Warm regards, Shoko

10/10 Excellent

Kell

Traveled with group
Liked: Cleanliness, room comfort
amazing
We were warmly welcomed by the hotel staff, excellent service, and delicious food
Stayed 1 night in Aug 2023
Response from Guest Service on Aug 29, 2023
Dear our valued guest, Thank you very much for having stayed at Ascott Marunouchi Tokyo. We are truly delighted to hear that you enjoyed your stay with us. We appreciate your positive feedback about our staff and restaurant. We are very much looking forward to your next visit!

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 10 nights in Aug 2023
Response from Guest Service on Aug 23, 2023
Thank you very much for your stayed with us and took time for your review with us.We are keeping up good work and looking forward to see you again in near future.

10/10 Excellent

Vito

Liked: Cleanliness, amenities, property conditions & facilities
You are staying in a deluxe apartment in the sky
Stayed 7 nights in Aug 2023
Response from Guest Service on Aug 23, 2023
Thank you very much for your stay and gave us good comment. We are looking forward to having you again.

10/10 Excellent

VICTOR

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. The hotel, the location, perfect. The staff eager to please. So very welcoming and kind. One of my best stays in years. Loved it
Stayed 9 nights in Jun 2023
Response from Guest Service on Jul 9, 2023
Warm greetings from Ascott Marunouhi Tokyo.Thank you very much for your stayed and gave us perfect points and great comment with your stay. We will share this and we are looking forward to welcoming you back soon.Best regards,

10/10 Excellent

Alex, Marlboro

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Guest Service on Jul 9, 2023
Warm greetings from Ascott Marunouchi Tokyo.Thank you very much for your stayed with us.We are very glad that you gave us good review and we will keep up good work.We are looking forward to welcoming you back soon.Best regards,

10/10 Excellent

Mersedeh

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was a best location, close to every where. They need to work on their buffet. To be prepare for all the guests in a hotel.
Stayed 3 nights in May 2023
Response from Guest Service on Jul 1, 2023
Thanks for staying with us. We appreciate your feedback!We will work harder with the Restaurant to improve quality of buffet.

6/10 Okay

Mary

Stayed 4 nights in May 2023
Response from Guest Service on Jul 1, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2023
Response from Guest Service on Jul 1, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Mar 2023
Response from Guest Service on May 9, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

So Mei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Roomy Comfortable Clean Nice shower. Staffs are very nice and helpful
Stayed 8 nights in Mar 2023
Response from Guest service team on Mar 25, 2023
Warm greetings from Ascott Marunouchi Tokyo.Thank you very much for choosing to stayed with us.And we are very greatful for your comment with our staff and propaty.We are try to keeping up with great job.Best regards,

10/10 Excellent

Tiffany

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 5 nights in Mar 2023
Response from Guest service team on Mar 25, 2023
Warm greetings from Ascott Marunochi Tokyo.Thank you very much for your stayed with us and gave us great review with your stay.We are looking forward to welcoming back hopefully soon.Best regards,

8/10 Good

Drew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, stayed there for the marathon as it is right next to the finish line. Staff was nice and helpful. Unfortunately the area just sucks, was not worth it and hotel wasn't cheap comparted to other areas. Although they did a good job, booking the hotel (as a tourist) was the #1 thing we would have changed about our trip
Stayed 4 nights in Mar 2023
Response from Guest service team on Mar 25, 2023
Warm greetings from Ascott Marunouchi Tokyo.Thank you very much for choosing to stayed with us.And we are very greatful for your comment with our staff and propaty.We are try to keeping up with great job for your next stay.looking forward to welcoming you back.Best regards,

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from Guest Service on Jul 1, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

ilaria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
19 day stay in a 2 bedroom apartment plus a seperate studio on the 23rd level…..the only view we had was of the rooftop of the building next door. Although the master bedroom had a view of the building across the road. As it was a considerable length of time management should have provided us rooms on a much higher level.
Stayed 19 nights in Feb 2023
Response from Guest Service Team. on Mar 13, 2023
Thank you very much for choosing to stay at Ascott Marunouchi Tokyo, and for taking the time to notify us the matter.I would like to offer our apologies for the distress and displeasure you experienced from the view.We ensure that we will improve our room control to provide better views from our rooms especially staying longer period with us.

10/10 Excellent

Florence, San Francisco

Stayed 2 nights in Feb 2023
Response from Guest service team on Mar 25, 2023
Warm greetings from Ascott Marunouchi Tokyo.Thank you very much for choosing to stayed with us and gave us great review point with your stay.We are try to keeping up with great job for your next stay.Best regards,

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room itself was gorgeous, but the views from the room were absolutely incredible!
Stayed 2 nights in Feb 2023
Response from Guest service team on Feb 22, 2023
Warm greetings from Ascott Marunouchi Tokyo.Thank you very much for your stayed with us and gave us great review especairy with the view. We will keep up our good service and looking forward to welcoming you back.Best regards,

2/10 Terrible

Seth

Business traveler
Disliked: Cleanliness, property conditions & facilities
Various issues.
Stayed 1 night in Feb 2023
Response from Guest service team on Feb 22, 2023
Thank you very much for your stayed with us.We are terribly sorry that you had some issues with your stay. We will try to archive our service.We are looking forward to welcoming you back to make your stay great next time. Best regards,

10/10 Excellent

Knut Eugen

Stayed 2 nights in Feb 2023
Response from Ascott Marunouchi Tokyo Guest Service Team. on Mar 14, 2023
Warm greetings from Ascott Marunouchi Tokyo.Thank you very much for your stayed and gave us great review with your stay.We are looking forward to welcoming back soon.

10/10 Excellent

DORIS

Traveled with partner
Liked: Amenities, property conditions & facilities
Really nice and comfortable stay. Nice and helpful staff. Perfect location
Stayed 2 nights in Feb 2023
Response from Guest service team on Feb 22, 2023
Warm greetings from Ascott Marunouchi Tokyo.Thank you very much for your stayed with us and gave us great review. We will keep up our service well and looking forward to welcoming you back.Best regards,

10/10 Excellent

Eva

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located in heart of business district and only 10 minute walk to the Imperial Palace. Connected to the massive Tokyo underground network of shops, restaurants, and Subway/JR train lines through Exit C6b on the B1 level on the opposite elevator shaft of the Otemachi Park Station. Studio suite with ample space and amenities streamlined for business and couples desiring a luxurious but not fussy place. Staff is quite helpful. (Just a warning for the washer/dryer combo located within the unit - it does neither particularly well.)
Stayed 3 nights in Jan 2023
Response from Guest service team on Feb 22, 2023
Warm greetings from Guest Service.Thank you very much for your stayed with us and gave us great review. We going to share with the stuff and take to the manager with you opinion with the washer and dryer.We will try to keep up our service perfect.Thank you very much again and looking forward to welcoming you back.Best regards,

10/10 Excellent

Wai Chun

Stayed 1 night in Jan 2023
Response from Ascott Marunouchi Tokyo Guest Service Team. on Mar 14, 2023
Warm greetings from Ascott Marunouchi Tokyo.Thank you very much for your stayed and gave us great review with your stay.We are looking forward to welcoming back soon.

8/10 Good

Betty

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is located at the commercial centre so the restaurants nearby are closed on Saturday, Sunday and public holidays. I have booked a studio room.- the view is excellent and can see Mt Fuji. The room is cleapn and the condition is very good. One thing can be improved is the service of the staff. I dont have a feeling that they are welcoming you to stay at the hotel.
Response from Masa, Residence Manager on Jan 13, 2023
Dear Betty sanThank you very much for choosing to stay at Ascott Marunouchi Tokyo, and for taking the time to review and to notify us the matter.I would like to offer my sincere apologies for the distress and displeasure you experienced from our service.We always strive to provide the best service to our guests, but unfortunately, we did not meet your expectation. I regret very much that I am unable to reverse the unpleasant experience you had. I would like to assure you that I have addressed the issue with guest service manager and will ensure our team value our customers during the operations.

10/10 Excellent

Viacheslav

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Cecilia

Stayed 3 nights in Dec 2022

10/10 Excellent

Justin

10/10 Excellent

Hang

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quite room, really convenience on traffic, nice place for business trip.
Stayed 5 nights in Apr 2022
Response from Ascott Marunouchi Tokyo Guest Service on Apr 10, 2022
Thank you for choosing to stay at Ascott Marunouchi Tokyo. We truly appreciate the kind words and the positive feedback. We all look forward to welcoming you again. Best regards, Ascott Marunouchi Tokyo Guest Service Team

8/10 Good

CIRIL

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Th photo posted on the website and actual room is different so I was bit disappointed to he honest, it's a false marketing :(
Stayed 1 night in Dec 2021
Response from Guest service Ascott Marunouchi Tokyo on Dec 30, 2021
Thank you for staying at Ascott Marunouchi Tokyo. We are very sorry to hear that you were unable to enjoy the stay and made you dissapponted. We will try and slove this situation with more webpage photo and details. We would like to thank you again for your valuable opinions. All the staff will continue to make efforts to further improvements. We look forward to your next stay.

8/10 Good

Verified traveler

Stayed 1 night in Apr 2021
Response from アスコット丸の内東京 ゲストサービス on May 13, 2021
この度はアスコット丸の内東京にご宿泊いただき、誠にありがとうございます。 貴重なご意見いただけましたこと御礼申し上げます。今後も 皆様がご満足いただける施設となるよう、日々改善できるよう努力をしてまいります。 またのお越しを、スタッフ一同お待ち申し上げております。

8/10 Good

Akiko

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020
Response from アスコット丸の内東京 ゲストサービス on Apr 16, 2020
この度はアスコット丸の内東京にご宿泊いただき、誠にありがとうございます。 貴重なご意見いただけましたこと御礼申し上げます。 皆様がご満足いただける施設となるよう、今後も日々改善できるよう努力をしてまいります。 またのお越しを、スタッフ一同お待ち申し上げております。 アスコット丸の内東京 ゲストサービス

10/10 Excellent

Kiran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ascott Marunouchi Tokyo Guest Service Team on Mar 11, 2020
Thank you for choosing to stay at Ascott Marunouchi Tokyo during your recent visit to Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We look forward to welcoming you back to stay soon. Sincerely,

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and Quiet in Tokyo
Beautiful decor and a very very spacious room (most room I've had in Japan!). The room offered beautiful views of Tokyo, was immaculately clean, and the reception and check-in and check-out was very efficient. The neighborhood around the hotel is very quiet and clean, and offered a more relaxed pace to Tokyo in comparison to staying in places like Shinjuku. I would definitely stay here again.
Stayed 2 nights in Feb 2020
Response from Ascott Marunouchi Tokyo Guest Service Team on Mar 1, 2020
Thank you for choosing to stay at Ascott Marunouchi Tokyo during your recent visit to Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We look forward to welcoming you back to stay soon. Sincerely, Ascott Marunouchi Tokyo Guest Service Team

10/10 Excellent

Karie, Gilbert

Traveled with family
Liked: Cleanliness, amenities
Beautiful room! Extremely clean and comfortable!
Stayed 1 night in Feb 2020
Response from Ascott Marunouchi Tokyo Guest Service Team on Mar 1, 2020
Thank you for choosing to stay at Ascott Marunouchi Tokyo during your recent visit to Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We look forward to welcoming you back to stay soon. Sincerely, Ascott Marunouchi Tokyo Guest Service Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2020
Response from Ascott Marunouchi Tokyo Guest Service Team on Mar 2, 2020
Thank you for choosing to stay at Ascott Marunouchi Tokyo during your recent visit to Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We look forward to welcoming you back to stay soon. Sincerely, Ascott Marunouchi Tokyo Guest Service Team