Find all hotels by Viceroy Hotel Group in The South from ￥42,464

"no onsite resturant small kitchen did as best he could staff was good"

"This place was absolutely awful."

"I recently stayed at The Island Resort at Fort Walton Beach and unfortunately, the experience was far from what I expected. While the location itself is beautiful, the overall quality of service and management left a lot to be desired. The biggest issue during my stay was the lack of professionalism and responsiveness from the property manager. Concerns that were brought up—ranging from room cleanliness to maintenance issues—were either dismissed or addressed very slowly. It felt like guest satisfaction was not a priority at all. Communication was poor, and there was little effort made to resolve problems in a timely or courteous manner. The room itself was not properly cleaned upon arrival, and several amenities that were advertised were either unavailable or not functioning. When these issues were reported, the response from management was indifferent at best. For the price point, I expected a much higher level of service and attention to detail. Unfortunately, the lack of accountability from the property manager and staff made this a disappointing stay. I would not recommend this resort unless significant improvements are made in management and customer service."

"Nice staff"

"This hotel desperately needs an upgrade, the rooms are so old it almost smells like mold, the sheets were very rough they felt like sandpaper, housekeeping definitely doesn’t change the sheets, when we took a shower the tub wasn’t draining and the carpet was soaked in some spots I’m pretty sure it had to do with the tub, the only reason we stayed was for MegaCon and how close it was, would we come back? No way. "

"Very nice hotel, but for how much it cost, it would be nice to have something included. Everything carried its own fee, and they wouldn’t even let us eat their own food in the lobby bar."

"Over 15 minutes for front desk to answer phone. Multiple tries and all different times of day "

"The hotel was great, finding the entrance while doing a car rental return was not the easiest. GPS was often leading to the wrong spot."

"Nice hotel"