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"Impeccable cleanliness, great coffee bar, staff incredibly professional, large grocery/information center just across the parking lot. Nice and peaceful with really nice views of the mountains."

"Arima grand hotelhas shuttle to and from the bus station. The staff, amenities and the whole property were top notch. The souvenir shop had some of the top items from town. The onsens were big and spacious. The onsen on the 9th floor had breathtaking view and the onsens on the ground level overlook a bamboo forest. The food was excellent and the service was impeccable! Loved this place, would certainly go back. Highly recommended! "

"This place was an absolutely godsend for our group after an intense week on our feet walking around Tokyo and Osaka. The staff were incredibly welcoming, the food delicious, and the onsen baths deeply relaxing. Also loved their gift shop! We want to come back for sure. "

"Staff unfriendly, No English at all. The center air conditions in my room was no cold air comes out. A small portable air conditioner with very little cold air. The room was very hot . Not even little coffee for me to drink in the morning. I think their cup in the room never been washed, I used their cup to drink water in the morning, I had stomach pain and diarrhea in the noon time. Etc. I would never live there again. "

"We loved our stay here. From getting to try traditional Japanese cuisine, to relaxing in the onsen, this stay was so peaceful and rejuvinating. The staff were incredible."

"Nice hotel "

"Great stay! "

"Comfortable bed and very good breakfast buffet. "

"Staff service and accommodations were excellent "