Ratings based on 993 Verified Reviews

4.6 out of 5
89% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Sydney

Posted Dec 6, 2020
If you enjoy a view of a wall and charges for pre-paid breakfast, then this is the 5 star property for you.
Comment from Hotel Management
Dec 6, 2020 by Lawrence Ong, Hotel Management
Thank you for your feedback and we are sorry to hear that you did not enjoy your stay with us. We will be upgrading our breakfast offerings when business picks up and hope that you will give us another opportunity to be of service to you.
5 out of 5
by A verified traveler from TAS

Posted Nov 25, 2020
I've stayed here a few times now. Always excellent service, an up-to date and modern hotel with plenty of room. Easy to access the city
Comment from Hotel Management
Nov 25, 2020 by Lawrence Ong, Hotel Management
Thank you for the feedback and rating, we certainly appreciate it!
5 out of 5
by A verified traveler

Posted Nov 21, 2020
Very impressive hotel. Beautiful decor. The foyer is stunning.
Comment from Hotel Management
Nov 24, 2020 by Lawrence Ong, Hotel Management
Thank you for the feedback.
5 out of 5
by A verified traveler

Posted Oct 9, 2020
Comment from Hotel Management
Nov 17, 2020 by Lawrence Ong, Hotel Management
Thank you for the rating.
5 out of 5
by A verified traveler

Overall a great experience

Posted Oct 7, 2020 on Hotels
Staff were very friendly and willing to help. They were willing to make an effort and go the extra mile. The hotel Is in a good location.
Comment from Hotel Management
Nov 17, 2020 by Lawrence Ong, Hotel Management
Thank you for the feedback and rating.
2 out of 5
by A verified traveler

Posted Oct 6, 2020
Do not stay here if you plan on relaxing by the pool with a cocktail. There is sun at the pool for about an hour a day in the morning. The bar is not open. The rooms are nice if you have the larger sized one. The hotel in general needs a makeover as its very tired looking
Comment from Hotel Management
Nov 17, 2020 by Lawrence Ong, Hotel Management
Thank you for your feedback and please accept our apologies for not responding to you sooner. We are looking at reopening Level Seven on 20 November and it will be open every Friday thereafter.
4 out of 5
by A verified traveler from Sydney

Posted Oct 5, 2020
Great Location in Sydney City, so close to everything. Staff were nice and room was good.
Comment from Hotel Management
Nov 17, 2020 by Lawrence Ong, Hotel Management
Thank you for the feedback and rating.
4 out of 5
by A verified traveler

Posted Oct 5, 2020
Comment from Hotel Management
Nov 17, 2020 by Lawrence Ong, Hotel Management
Thank you for the rating.
5 out of 5
by A verified traveler

Posted Sep 25, 2020 on Wotif
Beautiful Art Deco fixings, very comfortable, friendly and highly professional staff, excellent location. Looking forward to visiting again when the Primus returns to its full glory.
Comment from Hotel Management
Sep 28, 2020 by Lawrence Ong, Hotel Management
Thank you for your feedback.
5 out of 5
by A verified traveler

Posted Sep 24, 2020
Comment from Hotel Management
Sep 28, 2020 by Lawrence Ong, Hotel Management
Thank you for the rating.