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Park Hyatt Sydney

5.0 star property
Guests can unwind in style at the outdoor pool with complimentary cabanas or rejuvenate at the award-winning spa while attentive staff create family memories

Choose dates to view prices

In the heart of Sydney Harbour, Park Hyatt Sydney offers a luxurious retreat with aromatherapy treatments at the onsite spa. Enjoy light fare at The Living Room café, relax by the outdoor pool with free cabanas and sun loungers, or unwind in a 24-hour gym. With babysitting services and helpful staff on hand, this hotel is perfect for families.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
The current price is ￥118,379
￥130,217 total
includes taxes & fees
Apr 2 - Apr 3

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for 1 King Bed with City Harbour View

View from room

1 King Bed with City Harbour View

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds with City Harbour View

2 Twin Beds with City Harbour View | Premium bedding, down comforters, minibar, in-room safe

2 Twin Beds with City Harbour View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • City view
  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed Deluxe

1 King Bed Deluxe | Premium bedding, down comforters, minibar, in-room safe

1 King Bed Deluxe

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Cove Suite

Cove Suite | Premium bedding, down comforters, minibar, in-room safe

Cove Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • City view
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Quay Suite

Quay Suite | Premium bedding, down comforters, minibar, in-room safe

Quay Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • City view
  • 120 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Opera View Deluxe

1 King Bed with Opera View Deluxe | View from room

1 King Bed with Opera View Deluxe

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • Harbor view
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Opera View Premium

1 King Bed with Opera View Premium | View from room

1 King Bed with Opera View Premium

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • Harbor view
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Opera View

View from room

1 King Bed with Opera View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Harbor view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Harbour Suite

Harbour Suite | View from room

Harbour Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • Harbor view
  • 145 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop Suite

Rooftop Suite | Premium bedding, down comforters, minibar, in-room safe

Rooftop Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • Harbor view
  • 142 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds with Opera View

2 Twin Beds with Opera View | Premium bedding, down comforters, minibar, in-room safe

2 Twin Beds with Opera View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Harbor view
  • 45 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Located in The Rocks, a neighborhood in Sydney, Park Hyatt Sydney is near a metro station and on the waterfront. Pitt Street Mall and Martin Place are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit SEA LIFE Sydney Aquarium and Luna Park Sydney. Traveling with kids? Make time for Taronga Zoo, or check out an event or a game at Sydney Cricket Ground. Take an opportunity to explore the area for water adventures such as sailing and other activities like golfing. Visit our Sydney travel guide
Map
2000, NSW, The Rocks, 7 Hickson Road

What's nearby

  • Circular Quay showing street scenes, a sunset and a square or plaza
    Circular Quay
    1 min walk - 0.0 km
  • Sy Circ quay blue hyatt panorama
    Overseas Passenger Terminal
    3 min walk - 0.3 km
  • Opera House and Sydney Harbour Bridge, Sydney, New South Wales, Australia
    Sydney Harbour Bridge
    3 min walk - 0.3 km
  • Sydney Opera House featuring a city, a bay or harbor and boating
    Sydney Opera House
    14 min walk - 1.3 km
  • The Rocks Markets
    3 min walk - 0.3 km

Getting around

  • Sydney Circular Quay Station
    9 min walk
  • Wynyard Station
    16 min walk
  • Sydney Airport (SYD)
    26 min drive

Restaurants

  • The Squire's Landing
    3 min walk
  • The Glenmore Hotel
    6 min walk
  • Cruise Bar
    5 min walk
  • Bar One
    7 min walk
  • The Dining Room
    1 min walk

About this property

Park Hyatt Sydney

Luxury family-friendly hotel near Sydney Harbour Bridge
A short walk from Circular Quay and Sydney Opera House, Park Hyatt Sydney provides free full breakfast, a coffee shop/cafe, and dry cleaning/laundry services. Indulge in a facial, a body wrap, and a deep-tissue massage at The Spa, the onsite spa. The on-site local cuisine café, The Living Room, serves light fare. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with free cabanas and sun loungers
  • Limo/town car service, valet parking (surcharge), and an electric car charging station
  • Express check-out, babysitting (surcharge), and a front-desk safe
  • A banquet hall, massage treatment rooms, and a porter/bellhop
  • Guest reviews give top marks for the helpful staff
Room features
All 155 rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, down comforters, and free cribs/infant beds
  • Bathrooms with designer toiletries and deep soaking tubs
  • 32-inch LED TVs with premium channels and DVD players
  • Balconies, daily housekeeping, and electrical adapters/chargers

Awards and affiliations

Park Hyatt Sydney is listed in the 2022 Condé Nast Traveler Gold List of the world's best places to stay.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Secured valet parking on site (AUD 90 per day; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • The Dining Room
  • The Living Room

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,520 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (45 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: AUD 140 per vehicle (one-way)
  • Secured valet parking fee: AUD 90 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Park Sydney
Hyatt Sydney
Park Hyatt Sydney
Park Hyatt Sydney Hotel
Park Hyatt Sydney Hotel The Rocks
Park Hyatt Sydney The Rocks
Park Sydney Hyatt
Sydney Hyatt
Sydney Hyatt Park
Sydney Park Hyatt
Park Hyatt Sydney Hotel Sydney

Frequently asked questions

Does Park Hyatt Sydney have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Park Hyatt Sydney?

As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at Park Hyatt Sydney on Apr 2, 2026 start from ￥118,379, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Park Hyatt Sydney pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for AUD 90 per day. Limited spots are available.

What time is check-in at Park Hyatt Sydney?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Park Hyatt Sydney?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Park Hyatt Sydney provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AUD 140 per vehicle applies.

Where is Park Hyatt Sydney located?

This family-friendly Sydney hotel is located on the boardwalk/promenade, within a 5-minute walk of Overseas Passenger Terminal and Sydney Harbour Bridge. Circular Quay and Sydney Opera House are also within 1 mi (2 km). Wynyard Station is 16 minutes by foot and Martin Place Station is 19 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Park Hyatt Sydney Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Location

9.2

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 277 out of 343 reviews
Rating 8 - Good. 38 out of 343 reviews
Rating 6 - Okay. 15 out of 343 reviews
Rating 4 - Poor. 6 out of 343 reviews
Rating 2 - Terrible. 7 out of 343 reviews

Reviews

10/10 Excellent

Wesley E

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible plant based dining options!
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was simply perfect. From the friendly, professional staff to the incredible location and exceptional room, we had a truly wonderful experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent luxury hotel with exquisite service
Stayed 3 nights in Jan 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made us feel very welcome. Was my wife’s 55th and they arranged a small cake to share with a happy birthday plaque. This was sorted on our arrival when we were asked during check in if we were celebrating a special occasion.
Stayed 1 night in Jul 2025

10/10 Excellent

Daniela

Liked: Amenities
Lovely modern property. Great location and great service across the whole hotel, I really loved it.
Stayed 1 night in Nov 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel. Easy to reach circular quay. The rooms were luxurious.
Stayed 9 nights in Oct 2024

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the rooms have a balcony.
Stayed 1 night in Aug 2024

10/10 Excellent

Kara

Liked: Staff & service, amenities, property conditions & facilities
Great location! Hyatt team was fantastic!
Stayed 2 nights in Oct 2023

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park Hyatt is the absolute premium Sydney hotel from service to location and everything in between. Absolute perfection .
Stayed 2 nights in Feb 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality of property was very enjoyable, view was stunning and the roof pool was a great value add.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is top notch. Greeted immediately and was able check in early which was perfect for a nap after a 15 hour flight. Our room was big and beautiful. Both dining rooms were fantastic and provided a most memorable visit.
Stayed 3 nights in Feb 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & location you cannot fault we will be back
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view from the room were amazing. Staff were very professional and friendly. Rooms were very comfortable and quiet.
Stayed 1 night in Sep 2023

10/10 Excellent

Berris

Liked: Cleanliness, staff & service, property conditions & facilities
I thought the property was well kept and comfortable, only downside was the pool wasn’t available and also the hydrotherapy or jacuzzi
Stayed 3 nights in Jul 2025

10/10 Excellent

So-Yeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view
Stayed 1 night in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible hotel with exceptional service

Amazing experience at a wonderful hotel with faultless service from the moment we set foot on the property. One of the very best hotels I've ever stayed in.
Stayed 1 night in Aug 2024

10/10 Excellent

Atoossa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff & Service Was Excellent
Stayed 4 nights in Oct 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful accommodation

Such wonderful service , big room and clean . Was treated with flowers for my partner and a surprise little birthday cake . A treat for 1 nights stay for us and was wonderful
Stayed 1 night in May 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located straight across from the opera house. The view was spectacular. I’m very lucky because I get to stay in some of the finest five star luxury properties, this park Hyatt is as good as it gets. The staff was extremely professional. Get the breakfast package with your room, you will not be disappointed
Stayed 5 nights in Feb 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Location is great for the views and proximity to the heart of Sydney. The staff were very helpful and attentive. Nothing was too complicated. Not all the rooms had the promised views - we had to go out to the balcony to see the Opera House, but that didn’t detract much. The rooftop pool is awesome, as is the breakfast room. Definitely a fun hotel to stay at in Sydney!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it!

We had a wonderful experience at Park Hyatt Sydney and we've enjoyed every second of it from the moment we stepped foot into the hotel. Exception and welcoming service as well. Impeccable view of the Opera House. Highly recommended if you want to stay for special occassion.
Stayed 1 night in Apr 2024

2/10 Terrible

Sekeun

Disliked: Cleanliness, staff & service, room comfort

The worst park hyatt !!

Aweful experience during my stay for 6 nights with family. View was good but overprice and food was terrible. Do not saty in this hotel and take this very seriously.
Stayed 5 nights in Jan 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park Hyatt is the place to stay in Sydney if you want to have the most scenic views of the Opera House, waterfront, and downtown areas. The front desk staff were incredibly helpful and friendly every time we had questions or passed by. The breakfasts were divine! The only "ding" we have which is more our pet-peeves is that the room cleaning service is over the top. Every time we left the room and returned, something had been done. Usually we prefer to stave off all this extra "service", as we don't need new soaps or new towels every day. I had actually put everything out where I wanted it the day before leaving and one of the service staff came in and re-arranged all my things. I would prefer my things not be re-ordered or moved. It was very frustrating since I had gotten organized and came back to all in disorder. The service is exceptional but perhaps a little too much so. For those who want it, perhaps there is a way to present a sign for "Make-up my room" or "Do not make-up my room." Otherwise, this is fine-tuning what is a lovely hotel/option at the Sydney waterfront.
Stayed 3 nights in Aug 2025

6/10 Okay

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Park Hyatt Sydney used to be my favourite hotel in the whole wide world it offers a view that is quite simply priceless so when it came to choosing somewhere to spend my 50th Birthday this is the first place I thought of. In fact I actually MOVED from other 5 star establishment (whom I might say couldn't do enough for me) to be at the Hyatt. I arrived a little early and was informed my room wasn't ready which is fair enough but I would receive a text to let me know when it was available. That text never arrived and I had to chase the front desk for an update. Room was nice enough, it was always going to be but this is what you would expect as standard from the flagship brand of the Park Hyatt. However the staff (excluding the SPA team who were just lovely) just didn't seem that bothered and as a solo traveller it was apparent they were more interested in larger groups or perhaps those individuals they thought would spend more. Front reception even offered to arrange champagne to my room which never ever appeared. So all in all a very lack lustre experience. I genuinely wish I had stayed at the other property in truth, if it wasn't for the fabulous view (rain or no rain) I would suggest there are better more accommodating attentive hotels out there which are worth your consideration.
Stayed 1 night in Mar 2025

6/10 Okay

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The harbour and the view of the opera house are the stars here. The hotel is excellently located and because it is only 3 levels feels really intimate and comfortable. Everything is in its place and the room was excellent with a beautiful view of the opera house and surrounds with our own balcony to soak it up. We had one experience though that dragged on the whole stay and spoiled it overall. We booked in December 2023 for two nights and the hotel policy is that one night is paid for as a deposit from a credit card. When we checked in it was noted that we no longer used the card we paid the deposit with. As we no longer had this card the hotel insisted we pay the full amount again and then to arrange a refund on the old card by disputing the transaction. The reasoning being that if we didn’t pay the whole stay again we might dispute the first transaction leaving them short. I did not like the insinuation that we would do this and I’ve certainly not enjoyed the inconvenience of paying an additional $1,600 for an extra night I did not stay and then make numerous phone calls trying to arrange a refund through the old credit card company. I still don’t have this refund two weeks after my stay. In my view, this is really bad service in a day and age where card not present transactions are made across all businesses everyday.
Stayed 2 nights in Aug 2024