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「Everything was excellent and room was very great and comfy especially the 7th floor with the scenic view」

「Everything was great」

「Extremely clean, quiet and cozy! Very friendly staff! Convenient to everything but set off the main road perfectly so you don’t even realize you are right in downtown. We will stay here again!」

「Great view, caring staff!」

「The room was very clean along with the entire property. Staff was very friendly and accommodating. Would highly recommend as it is a short 2 minute walk to the strip 」

「10/10 stay! Would highly recommend staying here! Quiet area and right off the main Gatlinburg strip. Room was spotless and spacious! 」

「Everyone nice. Rooms are nice for the price and not being "corporate." This is definitely a family owned place, thus, the reason for staying here in comparison to giving money to corporate. Some issues with keyless entry and elevator but not a deal breaker. Some rooms are getting renovated.」

「Awesome」

「Staff was nice and hotel is historic. Very authentic room with wood finishes and an updated modern bathroom with granite and new showers」

「Everyone here from the staff to the other guests were amazing. The only thing that happened that could be considered negative was the elevator broke down while we were on it and wouldn't open its doors. We called the front desk from a cell phone and they immediately jumped into action to ensure we were ok with our baby and that the elevator was back up and running in a timely manner. I will not fault them for the elevator as it was not their fault and we were only stuck on it for approximately 2...

「Location and amenities 」

「Clean, staff wonderful, room was ready when we arrived. Our 2nd time staying. Highly recommend. 」

「Wonderful on every level 」

「Room was clean and the staff were very friendly. Breakfast was great. As a woman traveling alone with children we felt very safe here. Thanks for a great stay. 」

「Clean room, nice staff, and I liked the free trolley getting us to downtown. 」

「Perfect location and loved the fireplace in the room.」

「It was nice and clean stay and the staff was pretty friendly. Very accommodating as well.」

「Great . Thanks.」

「The location was wonderful. The room was very spacious. 」

「Room was great Plenty of room for 3 kids and 3 adults Peaceful」